Alida

DECEMBER 11, 2023

Alida was recently represented at one of the tech industry's largest conferences, Amazon re: Invent, with Daniel Charles, the SVP of Product and Go-To-Market, sharing insights into Alida’s exciting integration of AWS Bedrock.

Insights 100

Insights Marketing 100

Alida

OCTOBER 24, 2023

Customer experience teams and market researchers told us that they’re often overwhelmed with data. They said they’re struggling with disconnected surveys, interviews, and customer listening tools that collect information but don’t bring it together in an effective way. As a result, they need to spend their valuable time combing through responses, interpreting meaning, and looking for patterns.

Insights 130

Insights Information Customer Experience Marketing 130

Alida

OCTOBER 19, 2023

Learn how the best performing UX teams are analyzing quantitative and qualitative data to create digital experiences that reduce user effort, increase product adoption, and drive revenue.

User Experience 130

User Experience 130

Alida

OCTOBER 17, 2023

Explore case studies demonstrating how media organizations and retail industries have found insight communities a cost efficient alternative to external research.

Retail 130

Retail Insights Customer Insights Customers 130

Alida

SEPTEMBER 21, 2023

Having your own community will generate more accurate results when measuring resonance: You can do it in house and generate higher quality data.

Measurement 245

Measurement Brands Entertainment 245

Alida

AUGUST 31, 2023

Brands are using community insights to create and improve on the products that better meet their customers’ needs. Create a 360 view of each customer.

Insights 130

Insights Innovation Brands Customers 130

Alida

AUGUST 29, 2023

As the value of customers’ qualitative feedback grows, next generation AI is demonstrating an uncanny ability to uncover new insights fast and at scale.

Insights 130

Insights Feedback Customers Customer Insights 130

Alida

AUGUST 14, 2023

Video conversations deliver the qualitative insights your organization needs to better understand your customers’ thought process and respond to their needs and wants.

Insights 130

Insights Feedback Customers Customer Insights 130

Alida

AUGUST 10, 2023

Learn how best-in-class dashboards look and how to customize them for every stakeholder.

Customer Experience 246

Customer Experience Customers Customer Insights Insights 246

Alida

JULY 6, 2023

Alida was recognized by G2 in the Experience Management Category in three reports. Alida also received the Users Love Us badge.

B2B 130

B2B Management Customer Experience Customers 130

Alida

JUNE 13, 2023

As insight teams are required to achieve more with limited resources, there’s a noticeable shift towards placing communities at the center of the insights ecosystem.

Insights 189

Insights 189

Alida

MAY 23, 2023

Communities have emerged as the most effective way to capture patient feedback and turn it into actionable insights and higher satisfaction.

Feedback 130

Feedback Insights 130

Alida

APRIL 27, 2023

The world of customer insights has drastically shifted in recent years. With mobile devices becoming ubiquitous and mobile usage continuing to rise, it has become increasingly important for businesses to take a mobile-first approach to their customer insight and survey tools.

Insights 130

Insights Customer Experience Customer Insights Customers 130

Alida

APRIL 21, 2023

Sport fandom is a unique concept: few other cultural phenomena engage and enthral people from all over the world in the way that sport does. As time and technology have evolved, the habit of participating, talking, reading, listening, or watching sports has remained a chosen past-time for billions across the globe.

Sports 130

Sports Engagement Culture Technology 130

Alida

MARCH 28, 2023

Employee experience is the beating heart of any company and must be prioritized to build a winning culture. The result: fully engaged employees taking great care of their clients.

Culture 245

Culture Employee Experience Engagement 245

Alida

MARCH 9, 2023

WBD uses panels to narrow down trends with highest potential to identify key opportunities for growth

Customer Experience 130

Customer Experience Customers 130

Alida

FEBRUARY 16, 2023

A key part of Alida’s mission is to enable collaborative intelligence, the idea that many heads are better than one. Alida communities, for example, bring brands and customers together in a shared space to co-create and improve experiences. Now, we’re taking another step toward the goal of collaborative intelligence: Getting humans and AI working together for the greatest outcome.

Brands 130

Brands Customers Customer Experience 130

Alida

FEBRUARY 15, 2023

Customers’ needs are changing at breakneck speed. Only insight communities can keep up.

Insights 130

Insights Customers Customer Experience 130

Alida

FEBRUARY 7, 2023

Q1 Alida’s winter release bolsters personal connections between companies and their customers with advanced personalization, reporting, and privacy capabilities.

Connections 26

Connections Customers Customer Experience 26

Alida

JANUARY 26, 2023

The insurance industry often ranks at the bottom of customer satisfaction studies. Insurance companies typically interact with people who are going through difficult times, which increases the challenge of creating an exceptional customer experience. Those insurers that get it right have the potential to make a meaningful difference in people’s lives and help their organizations save money, increase revenue, and grow market share.

Insurance 130

Insurance Customer Satisfaction Interaction Customers 130

Alida

JANUARY 12, 2023

Like many advertisers, your company has probably been fed a healthy diet of digital cookies for years. Now, however, the menu is changing—and so are your customers’ data preferences.

Advertising 130

Advertising Customers Customer Experience 130

Alida

DECEMBER 8, 2022

Employee surveys can be a reliable source of insight… as long as you direct them properly and ask the right questions.

Engagement 130

Engagement Insights Employee Experience 130

Alida

NOVEMBER 24, 2022

The Delta Awards, Alida’s recognition of top innovators in CX, are the focal point of the event.

Innovation 130

Innovation Events Customer Experience Customers 130

Alida

NOVEMBER 10, 2022

Today’s customers are unlike anything the business world has ever seen. Savvy, self-sufficient, and comfortable demanding the treatment they deserve, these consumers are reshaping the shopping experience just by raising their own expectations. The unfortunate truth is that those expectations change faster than light—so how can your brand keep up?

Customer Expectations 130

Customer Expectations Consumers Customers Brands 130

Alida

OCTOBER 25, 2022

The launch of this product headlines our Q4 release, which also includes several new features bound to enhance the Alida TXM platform.

Engagement 26

Engagement Customers Customer Experience 26

Alida

SEPTEMBER 22, 2022

Personalization and two-way communication are key to engage and build loyalty among your customer base.

Engagement 130

Engagement Customer Engagement Loyalty Customer Base 130

Alida

SEPTEMBER 30, 2022

You have the perfect product idea—one that customers will love—and the research about who your customers are. But just having the ideal product isn’t enough; you need to engage customers in a way that makes sense to them. Customer engagement software is useful… if you know how to use it with.….

Customer Engagement 130

Customer Engagement Engagement Customers Customer Experience 130

Alida

SEPTEMBER 22, 2022

Personalization and two-way communication are key to engage and build loyalty among your customer base.

Engagement 130

Engagement Customer Engagement Loyalty Customer Base 130

Alida

SEPTEMBER 8, 2022

A customer-centric approach goes beyond selling products and services. It aims to understand the customer and establish long lasting relationships.

Customer Centricity 130

Customer Centricity Customer Focused Customers Customer Experience 130

Alida

AUGUST 30, 2022

To ride the technology wave, companies must keep their ear to the ground and match innovation to their customers’ needs.

Technology 130

Technology Consumers Innovation Customers 130

Alida

AUGUST 25, 2022

Ten years ago, I emerged from the intensely analytical digital agency world of clickthrough and conversion rates, funnels, and seasonality, and dove headfirst into the CX space. It took me a year of immersion to really understand the CX landscape and how to speak and think about it properly and confidently.

Metrics 130

Metrics Leadership 130

Alida

AUGUST 16, 2022

Now that customer-centricity is the top priority for the C-Suite, business leaders from all areas are faced with the imperative of transforming the customer experience. But, what does that entitle and how will it affect your business? Where to start?

Culture 130

Culture Customer Centricity Customer Experience Customers 130

Alida

AUGUST 4, 2022

In times of economic upheaval, Voice of Employee (VoE) is critical to gather insight to deliver strong customer, product and employee experiences.

Customer Experience 130

Customer Experience Employee Experience Insights Customers 130

Alida

AUGUST 2, 2022

It’s the mantra of the sales world: always be closing. In fact, it’s probably been part of your mindset for so long that you don’t even question it anymore.

Sales 130

Sales Leadership 130

Alida

JULY 21, 2022

Seasonal and hourly workers are notoriously hard-to-reach and harder still to retain. Learn how you can increase engagement, get more survey completes, and instill more loyalty.

Engagement 130

Engagement Loyalty 130

Alida

JULY 14, 2022

You’re living the dream. You’re a high-flying CX manager, in charge of deploying a CX program in multiple countries, in multiple languages, and for several lines of business. Your vendor is first in its class and has produced an impeccable project plan. You’re working hand-in-hand with the vendor’s Professional Services team, blasting through critical paths and hitting every milestone.

Management 130

Management Customers 130

Alida

JULY 12, 2022

lululemon is a Canadian athletic apparel retailer with massive global appeal that creates high-performance athletic apparel and accessories through a human-led design approach. This customer-centricity has led the brand to consistently look for new ways to ensure they are supporting their guests (customers) and their community. To support this approach, the lululemon brand team established the lululemon Feedback Forum built on the Alida platform.

Apparel 237

Apparel Retail Customer Centricity Feedback 237