Michelli Experience

APRIL 25, 2017

Unlike walking, driving, or riding a bicycle – train, cab, boat, and airline passengers rely on others to get them to their destination safely and on time. For airline customers, that reliance occurs in a metal tube at 30,000 feet. Customers must yield control. Customer alcohol use. General reputational issues.

Airlines 40

Airlines Customer Experience Travel Retail 40

Beyond Philosophy

SEPTEMBER 19, 2014

If you are an airline that wants to put the fun back in flying for customers, add jokes to your safety videos to get people to watch them again and have good feelings associated with your brand. Airline Safety Videos: Changing Customer Behavior—for the Better!

2014 60

2014 Airlines Blog Customers 60

Avaya

DECEMBER 18, 2018

Avaya’s mission-critical Customer Engagement technology, which supports the North American Aerospace Defense Command (NORAD) Operations Center at Peterson Air Force Base, helps volunteers carefully monitor Santa’s travels and ensure his safety using radar, satellites, planes, and Santa Cams strategically positioned worldwide.

Contact Center 80

Contact Center Travel Government Airlines 80

ijgolding

SEPTEMBER 2, 2015

Ryanair are now the largest international airline IN THE WORLD!!!!! They have become so large, that they are the 6th largest airline overall – only surpassed with airlines that have significant domestic traffic. Love them or hate them, no-one can ignore the hard, simple facts.

Airlines 87

Airlines Travel 2014 Financial 87

Comm100

NOVEMBER 27, 2017

The company put their customer safety before their profits by recalling 31 million bottles of Tylenol capsules from store shelves and offering free replacements – a retail value of 100 million dollars. By choosing video as his method of delivery, Doyle put a face on the brand, making the apology seem more relatable and sincere to customers.

Social Media 120

Social Media Brands Advertising Transportation 120

BirdEye

OCTOBER 6, 2023

Some factories also didn’t have basic safety services. United Airlines In April 2017, United Airlines suffered reputation risk because a video showed three Chicago Department of Aviation security officers harassing an elderly man. Workers regularly put in grueling 60-plus-hour weeks. Nike sales fell.

Social Media 57

Social Media Airlines 2009 Financial 57

C Space

JUNE 23, 2020

A conservative activist was barred by American Airlines after being removed from a flight when he refused to wear a mask. The passenger, Brandon Straka, recorded his exchange with an airline employee on Wednesday after boarding the plane and shared it with several media outlets.

2020 52

2020 Brands Airlines Retail 52

CSM Practice

DECEMBER 29, 2020

Some of us deal with grocery stores and video conferencing companies and have big-box retailers as customers. And of course, in that regard, we’re golden. We are in the growing market share of old businesses because we cater to customers that are doing very very well.

2020 98

2020 Customers Communication Customer Success 98

Currency Alliance

FEBRUARY 26, 2021

Our brains have been wired for thousands of years to behave in similar ways – but, as our safety in the world has improved, our behaviors are evolving much more rapidly. The brands shown in the video below are famous for their customer experience – good or bad. Equally, ongoing changes in human nature alter our perception of value.

Loyalty 59

Loyalty Customer Engagement Engagement Airlines 59

Currency Alliance

JULY 24, 2018

His chosen airline made him so mad that he wrote a song about them, which has since been viewed over 18m times on YouTube ( [link] ). The anecdotes revealed some interesting themes, and they should make for useful learnings for airline and hotel brands. The airline put us up in a hotel, as you’d expect, but managed it horrifically.

Travel 40

Travel Airlines Customer Experience Hotels 40

C Space

MAY 6, 2020

million video views in less than a week, the publisher said. ” The new way of doing business is to allow customers to get advice and care from optometrists and audiologists via video and telephone link. A budget airline has announced six new short-haul routes from the UK’s Luton airport. plants the week of May 18.

2020 52

2020 Brands Travel Books 52

NetBase

JULY 22, 2019

As we can see in this airline example, sentiment is pretty low right now, at 22%. On Facebook, extended live videos offer a chance to truly show your audience what you’re all about, while bringing them information or entertainment they crave. However, after the game, image and video sharing spikes, as does engagement.

Social Media 61

Social Media Entertainment Airlines Consumers 61

ReviewTrackers

DECEMBER 21, 2018

Food Safety Training. Video/Film Production. Books, Mags, Music & Video. Video Game Stores. Videos & Video Game Rental. Safety Equipment. Circus Schools. Cooking Schools. Cosmetology Schools. DUI Schools. Dance Schools. Drama Schools. Driving Schools. Firearm Training. First Aid Classes.

Sports 50

Sports Transportation Insurance Hotels 50

C Space

OCTOBER 1, 2018

To understand how and why, let’s look at two success stories; Costco and Southwest Airlines. Southwest Airlines. With three safety-related incidents in 2018—one of which resulted in the death of a passenger—it’s not surprising that Southwest Airlines ’ Customer Experience Score declined from that of 2017.

Brands 40

Brands Airlines 2018 Retail 40

C Space

MAY 22, 2020

Time spent on its videos is up 90% month-over-month from March to April, making April the channel’s top-performing month ever, according to the company’s YouTube analytics. Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it’s our singular customer focus,” said United CEO Scott Kirby. “We

2020 52

2020 Brands E Commerce Travel 52