CSM Magazine

SEPTEMBER 24, 2019

Only 20% successfully answered a basic question sent via email, despite 49% of consumers identifying it as their primary or secondary channel for finding information. Insurers are facing a perfect storm of increased customer expectations, rising costs and market disruption,” said Olivier Njamfa, CEO and Co-Founder, Eptica.

Insurance 45

Insurance Customer Service Multi-Channel Fashion 45

ReviewTrackers

MAY 18, 2023

Beyond monitoring and responding to reviews, marketers are developing various strategies in order to get more reviews. Not only does getting more reviews boost your search engine visibility and performance; it also helps you foster trust and strengthen your brand reputation in places where consumers are looking and talking. The result?

Brands 123

Brands Multi-Channel Automotive Sports 123

BirdEye

FEBRUARY 27, 2024

To compete in this complex market and capture audience attention, dealership brands must put their best foot forward. Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024.

Advertising 62

Advertising 2024 Automotive Social Media 62

NICE inContact

MAY 10, 2019

These anticipated benefits were driven by a focus on greatly improving the customer experience across multiple channels. Valvoline is a leading worldwide marketer and supplier of premium branded automotive lubricants and automotive services.

Automotive 59

Automotive Contact Center Return on Investment Retail 59

SurveySensum

MAY 20, 2020

The impact of COVID-19 has been felt by every small and big business and the marketing leaders need to rise above these disruptions and adapt to the New Normal that is evolving. Empathy and Emotions will be key behavior and brands focusing on these will sustain the crisis and would come stronger and survive in the new world.

Customer Experience 52

Customer Experience Social Media Banking Healthcare 52

BirdEye

OCTOBER 31, 2023

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. Reputation management is the process of shaping public perceptions of a brand. It’s about fostering positive brand awareness, growing favorable public sentiment, and addressing any negative impressions.

Management 109

Management Social Media Multi-Channel Feedback 109

Grade.us

APRIL 2, 2019

General / all purpose templates Home services templates Legal templates Hospitality templates Healthcare templates Wedding services templates Real estate templates Automotive templates. We're focused on the methods or channels used to ask for reviews. Using any one of these channels will prove effective. Face-to-face.

Automotive 42

Automotive Hospitality Healthcare Feedback 42

BirdEye

MARCH 8, 2024

You can improve your discoverability to social media users looking for businesses on a channel. This holds particularly true for social media marketing. Therefore, it’s crucial to choose wisely, ensuring you don’t overlook a channel that could significantly boost your efforts.

Social Media 57

Social Media Multi-Channel E Commerce Engagement 57

C Space

JUNE 1, 2020

The Brand Move Roundup – June 1, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Others, though, are scaling back their usual spend.

2020 52

2020 Brands 2008 Multi-Channel 52

ReviewTrackers

MARCH 8, 2018

Beyond monitoring and responding to reviews , marketers are developing various strategies in order to get more reviews. Not only does getting more reviews boost your search engine visibility and performance; it also helps you foster trust and strengthen your brand reputation in places where consumers are looking and talking.

Multi-Channel 94

Multi-Channel Automotive Sports Hospitality 94

Currency Alliance

MAY 9, 2022

The shift to API-first software is the biggest business opportunity of the digital era, since it allows enterprises to serve customers in a smooth and consistent manner via multiple digital and physical channels, and allows customers to choose how they engage with a brand. . Customers interact with brands in various environments.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

Grade.us

JUNE 2, 2020

When you’ve invested in review management, on the one hand, you’re deciding to proactively generate reviews from your customers to drive loyalty, celebrate your happiest evangelists, and create valuable user generated marketing materials. joined a newly launched, full suite of digital marketing tools — Traject. on the list?

2020 47

2020 Management Net Promoter Score Multi-Channel 47

Grade.us

JANUARY 16, 2019

All of their reviews are focused on a single platform or channel (e.g. If your barista just spilled a hot latte on a customer, you’re probably not going to want to ask them for a review at that time, but if you went above and beyond to win a multi million dollar lawsuit, that would be a quality candidate to make the ask.

Management 36

Management Multi-Channel ROI Customers 36

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Some of these tools have millions of loyal users; others are newcomers or vertical market players. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Powerful Email Marketing Automation Tool.

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42