Customer Guru

AUGUST 8, 2018

She has over 25 years of experience in guiding businesses on customer experience and helping them understand the importance of the employee experience. Arie is a Customer Strategy, Customer Lifecycle Management, Customer Insight, and Innovation Consultant. Arie Goldshlager Follow @ariegoldshlager. ” 29.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Experience Professionals 130

CCO Council

OCTOBER 28, 2017

My personal conversations with chief customer officers (CCOs) confirm that B2B industries are not far behind. A recent McKinsey survey of 1,000 B2B decision makers said that approximately "86 percent of respondents said they prefer using self-service tools for reordering, rather than talking to a sales representative."

Chief Customer Officer 40

Chief Customer Officer B2C B2B Roadmap 40

ChurnZero

DECEMBER 27, 2019

How Best to Create a B2B Cus t omer Survey . There are many ways to build and score customer surveys, but to make them scalable and consistent, it’s crucial that you process the information in a quantitative way. 2019 SaaS Awards Program in the Best SaaS Product for Customer Services/CRM category . 2019 is almost a wrap.

2019 64

2019 Blog E-support Chief Customer Officer 64

CustomerSuccessBox

JUNE 7, 2022

We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! Check out Anita’s interview where she gives insights into how you can manage churn efficiently. Anita Toth is the Chief Churn crusher at Anita Toth Inc. Top 100 Customer Success Strategist 2021.

Management 52

Management NPS Definition Metrics 52

Qualtrics

NOVEMBER 19, 2019

– Walter Li, Head of Insights at Cathay Pacific. Customer feedback is cheap. Actionable insight can be valuable. Taking action on insight is precious.”. If we don’t provide a great experience for our internal employees, there’s no way we can expect them to provide a great experience for their external customers.”.

2020 31

2020 Management Chief Customer Officer Healthcare 31

ChurnZero

AUGUST 21, 2020

Help customers be agile: Customer Success will be increasingly defined by how much your product could adapt to customer’s changing requirements. Abby Hammer , Chief Customer Officer, ChurnZero. “I The biggest customer success trend in B2B in the upcoming year will be personalization.

Customer Success 84

Customer Success 2020 Chief Customer Officer 2021 84

Amity

JULY 28, 2014

Customer success is an exciting and game-changing opportunity, and a prerequisite for the majority of B2B SaaS companies, but are you ready for it? So are you asking yourself right now (and maybe turn to your colleague to do the same), “Are we ready for customer success?”. Here’s a look at 7 reasons (or maybe these are excuses?)

Customer Success 48

Customer Success Chief Customer Officer Metrics Customer Journey Mapping 48

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. Erika Villarreal. Gemma Cipriani-Espineira.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

2020 132

2020 Customer Experience Magazine Consulting 132

CCO Council

APRIL 29, 2014

Google & Microsoft solved a data problem with their belief that people naturally want to conserve energy but are prevented from doing so by a lack of insight. Google, Microsoft, and oPower all provided insight into energy consumption. Consumer Spending Customer Insight' The overall goal is to decrease energy usage.

Chief Customer Officer 73

Chief Customer Officer Consumers B2B Insights 73

SmartKarrot

FEBRUARY 2, 2021

They provide the necessary training to their team of CSMs and CSLs and if needed also organize sales and customer relationship-oriented training from industry veterans. Chief Customer Officer. Chief Customer Officer belongs to the C-suite and hence exercises the most power in any role in a customer success career path.

Customer Success 8

Customer Success Chief Customer Officer Sales Customers 8

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Arie Goldshlager.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Arie Goldshlager.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Wootric

OCTOBER 7, 2020

Notably, Wootric, which seeks to drive business outcomes from customer experience efforts, has the fastest payback in the category. Wootric specializes in customer experience management for high growth B2B and B2C software-as-service and companies in digital transformation. Wootric is ranked #1 in ROI (Return on Investment).

ROI 52

ROI 2020 Net Promoter Score Return on Investment 52