Top 5 Customer Service & CX Articles for Week of May 6, 2024
ShepHyken
MAY 5, 2024
What caught my eye was the first trend (of eight), which was how social media customer care is driving growth. In our customer service research , social media is low on the list of ways a customer wants to connect with a company or brand. There are plenty of ideas for any type of business (both B2C and B2B).
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