CSM Practice

JULY 6, 2020

However, most business leaders agree that the subscription model is inherently better suited to growth and profitability than the traditional way of selling services. But recently, their customers have struggled with reduced budgets and an unpredictable economy. We covered how to make renewals in another blog.

Sales 71

Sales Customer Success Connections Customer Base 71

CSM Practice

JULY 6, 2020

However, most business leaders agree that the subscription model is inherently better suited to growth and profitability than the traditional way of selling services. But recently, their customers have struggled with reduced budgets and an unpredictable economy. We covered how to make renewals in another blog.

Customer Success 71

Customer Success Sales Connections Customer Base 71

Ian Williams

MARCH 19, 2020

Over the past few days, a number of commentators have suggested that companies will always survive difficult times by offering a ‘better’ customer experience. So, is consistency the secret to ongoing customer experience success? The closer the delivery to the promise, the better the experience.

Customer Experience 52

Customer Experience Airlines Consumers Retail 52

CSM Practice

SEPTEMBER 25, 2020

Video Title: Importance of Customer Success Strategy investments. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. 06:27 – Nick’s overview of cross-selling and upsell trends for existing customers. 13:20 – Nick shares his blog post about the four-step playbook for reopening with your customers.

Customer Success 85

Customer Success Books Customers Chief Customer Officer 85

Circular Edge

FEBRUARY 7, 2023

Blog Credit: Megan O’Brien, February 1, 2023 (5 Ways to Manage Through an Economic Slowdown, According to NetSuite’s Founder | NetSuite) In a recent webinar (opens in new tab) , Oracle NetSuite founder and executive vice president Evan Goldberg discussed how to navigate a changing business environment.

Management 52

Management 2008 Competitive Advantage Financial 52

BirdEye

NOVEMBER 30, 2023

Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial. Social media reputation management continues to be the lifeblood of enhancing your overall online reputation.

Social Media 113

Social Media Management Brands Communication 113

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In this mix, it is necessary to find efficient ways to sustain your business. What do Experts have to say?

Customer Retention 21

Customer Retention E-support Social Media E Commerce 21

NetBase

MAY 1, 2019

Crisis Management Reporting. There are templates to make things even simpler, or you can build your own custom dashboards and reports easily too. Are you excelling in the customer care arena, but flailing with product development? Here’s an overview of what we’ll cover. Visual Dashboards Offer Quick Clarity for Busy Execs.

Social Media 43

Social Media Metrics Brands Insights 43

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. I spent the last 5 years building Thematic , a customer feedback solution. However, there are no great best practices for what to do with that feedback. It’s easy to ask for feedback!

Feedback 111

Feedback E-support Metrics Insights 111

AskNicely

JANUARY 10, 2019

In 2013, a research study by Walker predicted that by 2020 customer experience will overtake price and product as the main differentiator for brands. Three Reasons Customer Experience Must be Top-of-Mind. Even worse, 91% of unhappy customers who are non-complainers simply leave. Five Common Customer Experience Metrics.

NPS 60

NPS Metrics Customer Experience Net Promoter Score 60

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. We believe these trends will occupy most brands’ efforts during 2019. A great loyalty strategy runs in sync with the business and permeates virtually every customer-facing aspect. Customer data: maximize ROI.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Stella Connect

DECEMBER 6, 2017

When customer service stories go viral, they’re usually cringeworthy. The best customer service moments aren’t as provocative as PR disasters, and they don’t get as much press, but they help to restore our collective faith and remind us what great service is all about. Fed Ex Comes Through in a Crisis.

2017 47

2017 Customer Service Airlines Hotels 47