Blog Culture Customer Satisfaction Customer Service Representative 
CX Accelerator
NOVEMBER 7, 2023
It was incredibly distressing to encounter a customer service representative who clearly couldn’t care less if I ever left my house again. A company might not be customer-centric if they… As I reflected on this experience, I realized that there were a number of indicators that this company might not be customer-centric.
SurveySensum
JUNE 19, 2023
So, in this blog post, we’re going to dive into five tips that can really help you improve customer satisfaction for your business. This shows how much businesses fail to meet the expectations and needs of their customers. It shows our customers that we’re listening and genuinely care about their needs.
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BirdEye
NOVEMBER 27, 2023
Smart business owners know creating loyal customers from service failures isn’t just about preventing bad reviews. This blog isn’t about turning every customer into a lifelong friend. Follow up to ensure customer satisfaction 10. Train staff in customer service skills 12.
Comm100
MAY 25, 2022
Redefining the Customer Agent Experience. Customer service representatives were not immune to this either. For contact centers, and managers responsible for providing excellent customer service, this has exacerbated personnel problems. However, customer culture has changed dramatically.
ClientSuccess
FEBRUARY 22, 2023
Have you ever wondered about the difference between customer success and customer support? While both are important for ensuring customer satisfaction and retention, they have different objectives and approaches. Learn more about the role of customer success in your organization in this webinar.
GetFeedback
DECEMBER 21, 2018
Here are 40 customer retention statistics that reinforce the growing need for customer experience management. Customer Retention by the Numbers. Churn is closely tied to customer satisfaction , and for obvious reasons. 82% of consumers have stopped doing business with a company because of bad customer service.
SurveySensum
JANUARY 9, 2024
More than 90% of customers are likely to make repeat purchases from companies that provide excellent customer service. Furthermore, 86% of customers are willing to pay more to receive a better customer experience. Now, to understand and improve customer satisfaction, what metric do businesses measure?
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