how-contact-centers-are-rising-to-the-demands-of-consumers-based-from-home Blog Related Topics 
Call Experts
DECEMBER 12, 2019
Consumers can be demanding, and at this time of year, their needs should be at the forefront of every business owner's mind. Consumers can be demanding, and at this time of year, their needs should be at the forefront of every business owner's mind. The rise in demand leads to an increase in call volume.
Uniphore
JANUARY 25, 2022
A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. All of this answers the question of where we go from this critical juncture. All of this answers the question of where we go from this critical juncture. With the mass migration to working from home, video conferencing has become ubiquitous.
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Bold360
JULY 24, 2020
So, we made some predictions here at CXNext: Live about how the era of social distancing would change CX. On today’s show, we have a panel of great guests from LogMeIn — Erica Mayshar, Chris Savio , Akhil Talwar and Courtney Jucht — to discuss four of the predictions we made when the pandemic started. How well do you think we did?
Call Experts
DECEMBER 19, 2018
If we look at the latest numbers, the amount has shown a massive rise to $721 billion in the year 2018. Higher retail sales and holiday business hours lead to higher call volume at contact centers. Ensure active collaboration with your customer using contact center support, and support distribution, sales, and marketing teams.
Avaya
JANUARY 16, 2018
But how do they know where to start ? Eighteen months ago, we weren’t seeing interactive devices in our homes that responded to our every request (i.e. Eighteen months ago, we weren’t seeing interactive devices in our homes that responded to our every request (i.e. New CX Predictions. It doesn’t have to be big to be valuable!
Comm100
MARCH 2, 2022
There is no doubt that many consumers look to credit unions for lower fees and higher savings rates, but there’s more to credit unions’ popularity than just the financial gain. Many consumers choose to join a credit union based on this principle, and so expect to receive the very best member engagement that reflects this priority.
CXApp
JULY 31, 2018
It doesn’t matter what market you serve, customers from all walks of life demand a responsive, seamless digital experience and they want it as soon as possible — like right now soon. They also demand the necessary controls to take action, through some form of an all-encompassing digital interface — usually mobile friendly.
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