ViiBE Blog

JULY 15, 2021

ViiBE Blog. What is a great call center answer? July 15, 2021. When calling a call center, what kinds of call center answers can you expect? And what is this call center experience like for the agents themselves? What kinds of questions do call center agents receive? Call Center , Customer experience.

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Call Center 2021 E-support Insurance 52

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

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Customer Service Net Promoter Score E-support 2021 52

ViiBE Blog

AUGUST 18, 2021

ViiBE Blog. August 18, 2021. The customer is always right, or at least that’s what they say. It’s easy to get caught up in the numbers, sales figures, and other business-related data and forget that in the end, it’s all about the customer. Creating a customer-centric business strategy.

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Customer Centricity Net Promoter Score 2021 E-support 52

ViiBE Blog

AUGUST 2, 2021

ViiBE Blog. What is CRM integration and why is it useful? August 2, 2021. Your CRM strategy is what defines the levels of your customers’ satisfaction and allows for lasting customer loyalty and sustainable customer retention. Call Center , Customer experience , Remote operations , Technology. Natalia Barszcz.

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Call Center E Commerce E-support 2021 52

ViiBE Blog

AUGUST 11, 2021

ViiBE Blog. August 11, 2021. What is an omnichannel contact center? At a moment’s notice, the information can be updated to ensure that they are always up-to-date. The best contact center software for your needs. Call Center , CRM , Customer experience. Retail , SMB. Charles Street. Share this article.

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Contact Center Call Center Omnichannel Net Promoter Score 52

Lithium

JANUARY 12, 2021

Topbox created an innovative solution for brands to access, analyze, and understand what is driving all that volume in real-time, in one place, to empower you to manage the workload and deliver a better customer experience. Some blog areas are limited to Khoros customers only. Powerful CX insights for better customer engagement.

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ViiBE Blog

JULY 8, 2021

ViiBE Blog. What are the different kinds of top cybersecurity companies? July 8, 2021. What are the top cybersecurity companies out there? Customer experience , Technology. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Natalia Barszcz. Share this article. Share on facebook. Share on twitter.

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