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Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023

TechSee

Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better!

2023 207
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4 examples of direct-to-consumer initiatives—and what you can learn from them

Alida

Nearly five years after its inception, not only is it frequently cited as a success story, but also as a indication of a significant shift in the consumer products industry as more manufacturers consider bypassing traditional retailers to sell directly to consumers. They have good reason. The DTC model offers several advantages. Just do it….directly.

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Are you on these 40+ powerful eCommerce review sites?

BirdEye

An essential part of such platforms are eCommerce review sites. We all know the power of positive online reviews for businesses, but have you explored the full potential of the best sites for collecting eCommerce reviews? No new reviews on your new eCommerce site? What are eCommerce review sites?

Travel 57
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Unlocking the meaning of stars in reviews

BirdEye

We’ll dive into the specifics later, as well as provide some valuable tips on the meaning of stars and how to respond to reviews. No matter how small or large your business is, reviews are critical to your success. “If you want a similar look just boil a pot of water at home.” Why reviews are an important part of your business.

Books 98
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When ‘Push’ Marketing Goes Too Far

Beyond Philosophy

A couple of years ago, our local newspaper, The Philadelphia Inquirer, ran a disturbing story about how a mortgage loan company in Phoenix had sent spam advertising messages which appeared on the screens of thousands of wireless phone customers. Many online retail sites have engaged in sweepstakes and other customer generation programs.

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Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences

Kayako

I’d purchased flights through a popular comparison site only to find double charges in my bank account. Did the comparison site or airline double book me? We predict it’s the technology they choose that will reflect how close they want to get to their customers. This is how we see the breakdown happening.

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How To Get Facebook Recommendations and Double Visitors To Your Business Page

Grade.us

How important is it to get Facebook recommendations? How other platforms compare to Facebook recommendations. Here’s how Facebook describes it : “ Recommendations: Your customers are your best ambassadors. Reading Time: 20 minutes. Can facebook recommendations go viral? Because of virality.