CSM Magazine

JANUARY 17, 2024

This communication format gained huge traction following the COVID-19 pandemic where remote working became the need of the hour. The ideal video provides a space to present your brand values. How Can Enterprise Video Platforms Transform Communication? You can also protect your precious intellectual property.

Communication 52

Communication 2023 Social Media Travel 52

Smith+co CX

OCTOBER 19, 2017

Part one of a new series from Smith+Co exploring business value, communication and empathy. Another week, and another brand fails to live up to its values that promise so much. The airline revealed that it will now carry 4 million less travellers than planned, reducing the number from 142 million to 138 million.

Brand Values 28

Brand Values Brands Airlines Travel 28

C Space

NOVEMBER 26, 2021

To think more about the ‘what’ to experience rather than the ‘where’ Consumers tell us that they are finding beauty on their doorsteps, they are thinking more about what really matters in life and are taking stock of what is right in front of them.

Airlines 52

Airlines Travel Automotive Entertainment 52

Help Scout

MAY 21, 2019

A value proposition is a statement about the benefits customers receive from your service or the problems that your product will solve for them better than anyone else. Value propositions are used by every part of your business to help you communicate the value of your product, service, or overall business to your customers effectively.

Hotels 40

Hotels Hospitality Travel Touchpoint 40

Stella Connect

SEPTEMBER 22, 2017

How to Achieve Excellence in Travel Customer Service in 2018. Last year, people traveling to and within the U.S. At the same time, travel customer service will be tested like never before. At the same time, travel customer service will be tested like never before. This is a big challenge for the travel industry.

Travel 40

Travel 2018 Customer Service Contact Center 40

Comm100

AUGUST 23, 2018

Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. In this list, you will find the customer service developments that have reshaped consumer expectations, and that are on their way to determining the customer expectations of the future.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

Kustomer

FEBRUARY 18, 2021

And so they know they need to evolve around the consumer, their requirements, wants, needs and expectations, but how they do it is usually the failure point. And when we did the root cause analysis, it was just the communication they were sending out is on the recruitment front end of it. What do we want our consumers to say about us?

Hotels 59

Hotels Customer Journey Mapping Culture Leadership 59