ViiBE Blog

FEBRUARY 9, 2021

By integrating best practices from emerging field service management trends, you can enrich your company’s brand value, transforming your business into a best-in-class competitor. Omnichannel support adds tremendous value by enriching customer relations. Field service management: An industry in transition.

Management 52

Management 2021 Omnichannel Net Promoter Score 52

SurveySparrow

MARCH 9, 2019

When you create a customer experience map, you travel through each of the customer interaction touchpoints that a customer will access too, this makes it possible for you to identify areas that need betterment. Reduces cost and drives sales. Increase in sales. Increases brand value. Improves customer experiences.

Brands 81

Brands Customer Experience Net Promoter Score NPS 81

SurveySparrow

AUGUST 28, 2020

They are hoping to see value from your product as soon as possible which means they would want to get started with handling your product. It is the period after the sale during which a customer will want to get to know your product more. Is it possible for you to offer specific solutions on how they can get more value from it?

Metrics 59

Metrics 2020 Touchpoint Measurement 59

SuiteCX

OCTOBER 4, 2017

It is important to understand your customers at an emotional level in order to understand and deliver value. The value of the journey map is to understand the challenge of the customer’s connected experience by thinking like your customer and creating connections where they need them. Last but not least is technology.

Customer Experience 40

Customer Experience Net Promoter Score E-support Touchpoint 40

SuiteCX

OCTOBER 4, 2017

It is important to understand your customers at an emotional level in order to understand and deliver value. The value of the journey map is to understand the challenge of the customer’s connected experience by thinking like your customer and creating connections where they need them. Last but not least is technology.

Customer Experience 40

Customer Experience Net Promoter Score E-support Touchpoint 40

BirdEye

JUNE 16, 2023

Consumers who care about your brand will form an opinion or perception based on four brand affinity factors: cognitive, language, emotional, and action. Cognitive: What customers associate or connect your brand with. Language/Descriptive: How customers describe your brand. website, social media, physical stores?)

Brands 98

Brands Social Media Insights Feedback 98

SurveySparrow

JULY 26, 2019

Provide avenues for your customers to fill out feedback at each customer touchpoint. Provide your brand advocates a chance to write on your blog posts. This will help with reinforcing your brand values. Having recommendations for your products reduces the duration of your sales cycle. Brand value increases.

Social Media 61

Social Media Customers Reference Brands 61

ProProfs Chat

DECEMBER 30, 2021

Now connect both the data to create a psychographic market segmentation. Tailor Your Brand Values. The way you position yourself in front of your target audience has a direct impact on how well you’ll be able to connect with them. It will serve as the main touchpoint. But how can you gather psychographics?

Social Media 52

Social Media Sports Brands Insights 52

Help Scout

MAY 21, 2019

Replace X, Y, and Z with answers relating to your own product, service or brand. Value proposition examples. Your value propositions are the foundation for consistency in your business’s activities. Its core product is an online booking platform that connects guests with hosts who have spare accommodation.

Hotels 40

Hotels Hospitality Travel Touchpoint 40

Smith+co CX

JANUARY 15, 2018

Many organisations have company or brand values or a customer focus statement, yet only a few bring these alive for their people in a way that enables them to bring it alive for their customers. Think innovatively about the hallmark touchpoints. If innovation is a key brand value, then guess what - innovate.

Brand Values 28

Brand Values Brands Measurement Innovation 28

Lumoa

FEBRUARY 9, 2023

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. The journey includes all the touch points and engagements that an individual has with a brand.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

delighted

MARCH 29, 2019

For a truly useful survey your customers will love to take, here are 10 tips to help you design your survey, write effective questions, connect with your audience, and turn that data into action. Improving the sales or support experience. Testing branding decisions. Brainstorm your purpose. Getting feedback on your product.

Feedback 48

Feedback Net Promoter Score NPS Customer Satisfaction 48

delighted

MARCH 29, 2019

For a truly useful survey your customers will love to take, here are 10 tips to help you design your survey, write effective questions, connect with your audience, and turn that data into action. Improving the sales or support experience. Testing branding decisions. Brainstorm your purpose. Getting feedback on your product.

Feedback 47

Feedback Net Promoter Score NPS Customer Satisfaction 47

Lumoa

MARCH 20, 2018

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. The journey includes all the touch points and engagements that an individual has with a brand. A touchpoint should be seen from customer perspective.

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114

Lumoa

MARCH 20, 2018

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. The journey includes all the touch points and engagements that an individual has with a brand. A touchpoint should be seen from customer perspective.

Definition 64

Definition Net Promoter Score Customer Experience CEM 64

SmartKarrot

SEPTEMBER 25, 2020

Customer success connects with your customer and maximizes the value of your business. In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator. There is a stronger alignment between customer success and sales of your business. Source:Evive.

2021 8

2021 Customer Success Customer Journey Mapping Net Promoter Score 8

SmartKarrot

SEPTEMBER 25, 2020

Customer success connects with your customer and maximizes the value of your business. In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator. There is a stronger alignment between customer success and sales of your business. Source:Evive.

2021 8

2021 Customer Success Customer Journey Mapping Net Promoter Score 8

SurveySensum

FEBRUARY 10, 2022

Are you capturing feedback at all the relevant touchpoints/customer interactions handled by multiple teams? That’s why, NPS is measured at every touchpoint of marketing, sales, product, after-sales, onboarding, support, and renewal. . The current NPS of the sales team is 50 so it is easier for them to jump to 60.

NPS 52

NPS Net Promoter Score Touchpoint Feedback 52

SurveySensum

FEBRUARY 3, 2022

Are you capturing feedback at all the relevant touchpoints/customer interactions handled by multiple teams? That’s why, NPS is measured at every touchpoint of marketing, sales, product, after-sales, onboarding, support, and renewal. . The current NPS of the sales team is 50 so it is easier for them to jump to 60.

NPS 52

NPS Net Promoter Score Touchpoint Feedback 52

SmartKarrot

MARCH 9, 2022

It can be because of multiple reasons like inability to intertwine the product with the content or the fear of being portrayed as sales-y. This can be like a sales pitch. The language and tonality must represent the brand values and business goals. Is it too sales-y? Display how the product works and value offered.

Fashion 10

Fashion Demo B2B Blog 10