Brands Culture Customer Confidence 
ShepHyken
JULY 12, 2022
Technology has allowed customers to take control of their experience. If done right, technology can help provide the great experience they expect from your brand. Julius Robinson also shares two things organizations can do to create a great customer experience. How do you build customer confidence? This episode of?
ShepHyken
SEPTEMBER 8, 2024
Nine Areas of Focus for Improved Customer Service Training by Rolling Stone Culture Council (Rolling Stone) Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Here are my top five picks from last week.
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ReviewTrackers
APRIL 7, 2021
A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern. Reputational risk can cause damage to a bank’s brand and reputation. Build a people-first culture. Unlike other risks that banks have to manage — credit, market, operational, liquidity, etc.
CSM Magazine
DECEMBER 13, 2023
As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported. This highlights a significant issue: neglecting customer service.
ReviewTrackers
APRIL 2, 2019
A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern. Reputational risk can cause damage to a bank’s brand and reputation. Build a people-first culture. Unlike other risks that banks have to manage — credit, market, operational, liquidity, etc.
CSM Magazine
NOVEMBER 3, 2020
However, several months on and customers are still left holding on the line for answers to basic enquiries and are expected to endure ‘longer than average’ delivery times for goods and services during these ‘unprecedented times’. There is only so much slack customers are willing to give and their patience is wearing thin.
CSM Magazine
JUNE 19, 2023
Use Social Media Responsibly A well-managed social media presence can significantly enhance your customer service team’s approachability and relatability. By ensuring your team members professionally address any questions or concerns on social media, you boost customer confidence in your brand.
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