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How Important is Customer Service in Travel and Tourism?

Bold360

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Customer service in travel and tourism clearly needs to follow your customer wherever they might be.

Tourism 56
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Customer loyalty and brand protection define commerce in 2020

LoyaltyPlus

However, the year so far has placed the world in a position few could have ever predicted – the new normal characterised by social distancing, selective buying with limited choice and decisions almost entirely based on brand recognition and loyalty rewards.

Loyalty 52
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Customer loyalty and brand protection define commerce in 2020

LoyaltyPlus

However, the year so far has placed the world in a position few could have ever predicted – the new normal characterised by social distancing, selective buying with limited choice and decisions almost entirely based on brand recognition and loyalty rewards.

Loyalty 52
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Top 10 Customer Thermometer Alternatives in 2024

SurveySparrow

Key Features Multi-Channel Distribution: Share surveys through not just one but multiple channels, including email, social media, website embeds, QR codes, and more, to reach a wider audience and gather feedback from diverse sources. Branded Surveys: Customize survey themes, fonts, and logos to match your brand’s identity.

2024 52
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How The Global Travel Industry is Planning Ahead for Crisis Recovery

NetBase

And these insights offer intel brands should keep to-of-mind: Airport traffic has dropped as much as 92%. 72% of consumers in the US and UK are spending more time on social media per day since the outbreak of coronavirus – giving brands an opportunity to get in their sights. Where Consumers Are Traveling and Why.

Travel 98
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Brand Move Roundup – July 23, 2020

C Space

The Brand Move Roundup – July 23, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52
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11 Customer Service Metrics to Start Measuring

GetFeedback

How can you quantify how customers feel about your brand? Marketing can identify potential brand ambassadors by looking at your list of promoters. When customers don’t hear back quickly, they’re more likely to call, send additional emails, or ask for support on social media. Social Media. Text message.

Metrics 199