How Two Leaders Use Customer Journey Mapping As a Tool to Unite Leadership and Address Customer Retention Concerns
Customer Bliss
SEPTEMBER 13, 2018
In my recent vlog, Jeanne’s Daily Dose…Of Reality , I discuss the importance of customer journey mapping and how you can use it to break down silos and unite your leadership team. By trying to understand what was happening with customer growth, they needed to know was it going up, going down?
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