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2021: Emerging AI trends in the telecom industry

TechSee

Today’s communications service providers (CSPs) face increasing customer demands for higher quality services and better customer experiences (CX). With these numbers, it’s no surprise that Forrester data shows that over 44% of customer service organizations are already using RPA to help them gain a competitive advantage.

2021 107
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Customer Satisfaction Best Practices: Insights for Marketing Experts

SurveySensum

With these best practices, you will not only drive revenue but also cultivate long-lasting connections with your customers. By identifying pain points, enhancing communication, and anticipating future needs. So, personalize your customer interactions to drive customer satisfaction, retention, and revenue growth.

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Augmented Reality Remote Assistance – The Complete Guide

TechSee

The original concept of remote assistance is based on a technician’s ability to use a remote connection to temporarily view or control a computer or a mobile device over a network or the Internet in order to help solve software issues. The combination of these two technologies creates a powerful collaborative solution for remote guidance.

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What Is an Answering Service?

Call Experts

Answering service solutions optimize communications throughout your organization and increase productivity. An answering service is a telecommunication service provided by a third-party organization that handles incoming phone calls for your business. This will allow them to feel more connected with your business.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Plan the infrastructure, incorporate messaging into marketing, payment channels and customer support, and train your employees to communicate with customers in their preferred channels. Immerse technologies provide the ability to interact and communicate with the virtual environment. Get started now. Immersive Technologies.

2018 84
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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Plan the infrastructure, incorporate messaging into marketing, payment channels and customer support, and train your employees to communicate with customers in their preferred channels. Immerse technologies provide the ability to interact and communicate with the virtual environment. Get started now. Immersive Technologies.

2018 84
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Spotlight, by InMoment: Supercharging CX with AI

InMoment XI

Emotion detection helps businesses tailor their responses and strategies to align with customer emotions, enhancing personalized customer experiences and building stronger emotional connections with the brand. While structured data can be seen as the mathematics of human behavior, unstructured data is pure, unadulterated human communication.