Communication Culture Customer Care Hospitality 
BlueOcean
MARCH 14, 2024
Are you well positioned to integrate AI into your customer care? What does it really look like to source a strategic partnership with an outsourced customer care provider? Michael’s Hospital in Toronto, Ontario, Peter Longo, to talk about, well, his title says it all: strategic sourcing. Work backwards if needed.
BlueOcean
MARCH 14, 2024
Are you well positioned to integrate AI into your customer care? What does it really look like to source a strategic partnership with an outsourced customer care provider? Michael’s Hospital in Toronto, Ontario, Peter Longo, to talk about, well, his title says it all: strategic sourcing. Work backwards if needed.
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Customer Guru
JUNE 29, 2018
Introducing our new podcast series – CX Conversations – where we talk to industry insiders and other CX leaders, who share their stories and experiences, with the intent of guiding organizations in building a customer-centric culture and, thus, growing sustainably. Rajarshi: Oh, yes. That’s incredible, Raj.
ShepHyken
SEPTEMBER 3, 2018
Three Revenue-Generating Rules for Creating a Client-Centric Culture of Service by Carrie Hansen. My Comment: Here are three powerful ideas – or as the author calls them, “rules” – on how to create a more customer-focused experience for your customers, clients, patients, guests, etc. Save the Customer.
Interactions
APRIL 29, 2022
According to an article in the Wall Street Journal , “The average number of live job openings in call, contact and customer care centers advertised on Ziprecruiter.com in February was more than double that of the average the year earlier before the pandemic, according to the recruitment platform.”. Travel and Hospitality.
Magellan Solutions
MAY 3, 2022
To resolve this concern, many businesses opt to call center outsourcing — the process of subcontracting customer care services , sales/telemarketing functions , and market research to a service vendor. The patterns and needs of customers dictate the direction of the market. Enel Energia. Dominion Energy. Wyndham Destinations.
C3Centricity
OCTOBER 22, 2018
I ended up spending a night in a local University Hospital for the first time in my adult life. All these experiences of hospitals and doctors gave me the superb opportunity to see the health service from the patient’s perspective. So here are my seven learnings about customer service excellence: 1. Introduce yourself.
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