ShepHyken
OCTOBER 20, 2021
One thing I suggested was that he follow up his conversation with a customer with a thank-you note. Instead, he texted the thank-you to his customer. . Now, I wondered if the text had the same impact as an old-fashioned handwritten – or even typed – thank-you note. And he did, sort of. He didn’t actually write the note.
ShepHyken
DECEMBER 28, 2022
It shows you respect and appreciate your customers. . If you know there’s a problem, let the customer know before they call you. Any form of proactive communication is always appreciated. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Be proactive.
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Comm100
JUNE 16, 2016
The idea here is not only to raise team morale, but actively engages them in considering what a customer is really looking for when they seek help from one of your team members. Telephone is a familiar game for many, as it teaches the importance of direct communication. Customer Service Means…. Duration: 10-15 minutes.
ShepHyken
MAY 31, 2021
5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Ad Age) Here are 5 tips for marketing organizations looking to maximize their Discovery Commerce opportunity from Aubrie Richey, VP of media for TechStyle Fashion Group that brought us brands like Fabletics and Savage X Fenty. Follow on Twitter: @Hyken.
ShepHyken
DECEMBER 27, 2021
Clarke’s 2001: A Space Odyssey , HAL, the computer could talk in a human-like fashion, yet it still sounded like a computer. Today the verbal communication between customers and computers is becoming indistinguishable from human-to-human conversations. My Comment: In Arthur C. Follow on Twitter: @Hyken.
ShepHyken
DECEMBER 10, 2018
How To Build A Brand: 14 Effective Strategies To Improve Customer Experience by Forbes Communications Council. But not all customer experience (CX) strategies are created equal. My Comment: The Forbes Communication Council has put together a list of 14 strategies that use CX to build a brand. Follow on Twitter: @Hyken.
Lumoa
NOVEMBER 17, 2022
Customers search for easy shopping solutions on clear, engaging websites. In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs.
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