C Space

APRIL 15, 2020

Noticing an increase in people’s questions about cooking at home, McCormick began a Q&A series inviting consumers to send questions to members of the company’s test kitchen through its website and social media channels. Social media has become a testing ground for McCormick to quickly roll out new programs. “We

2020 52

2020 Brands Hospitality Social Media 52

Amity

JANUARY 30, 2014

While many SaaS companies are shifting towards pooled and self-serve support, some will focus on generating a deep understanding of their customer’s business drivers, their unique definitions of success, and how they are using services. Customer Success adds a whole new dimension to the traditional sales, services and support models.

Customer Success 48

Customer Success Insights 2014 Chief Customer Officer 48

Storyminers

JULY 29, 2016

The most effective customer retention strategy – use your social media accounts to engage with what your customers are sharing online. Our most effective customer retention strategy is to be relentless about support. All of these can be delivered across channels such as email, social media, a hand-written note or a phone call.

B2C 49

B2C Customer Retention Brands Social Media 49

C Space

MARCH 17, 2020

e Lauder ’s Weibo hashtag “We Can Win This Fight”, associated with the brand’s celebrity video messages, has been viewed more than 61 million times and has generated 328,000 discussions. Knowing the disruption that was coming, the company early on strengthened its VPN capacity globally to support employees who would be working remotely.

2020 40

2020 Brands Travel Hotels 40

Talkdesk

FEBRUARY 5, 2021

The Talkdesk retail and e-commerce team was in attendance to devour as much of Chapter One’s 80 hours of virtual content as we could. Since associates can’t be with customers “IRL” during the pandemic, they’ve turned to digital channels to communicate. Two years ago, we couldn’t offer a customer an e-receipt.

2021 87

2021 E Commerce E-support Retail 87

C Space

JULY 24, 2020

The company has also been hit by advertisers participating in an ad boycott of social media, linked to the nationwide racial justice protests. ” Like its rival social networks, Twitter has focused on offering a free service, making money by allowing brands to target ads to its millions of users. .

2020 52

2020 Brands Sports Advertising 52

SurveySensum

JULY 20, 2023

Communicate with them directly and show that you value their feedback. STEP 4: Inform the customers Communicate the changes and improvements to customers to regain their trust and encourage increased spending. STEP 4: Reconnect with customers Reconnect with these customers by personalizing your communications.

Retail 52

Retail Feedback 2023 Social Media 52

Lumoa

JUNE 26, 2023

Focus on customer support 6. Buyers will get a connected brand experience throughout all channels, including physical outlets, e-commerce stores, social media pages, and even through SMS and push notifications. Consider a customer looking to buy sports shoes from a popular brand. Engage buyers at every step 2.

Omnichannel 83

Omnichannel Customer Experience Net Promoter Score Social Media 83

C Space

MAY 28, 2020

Social media platform Pinterest has begun testing new technology that allows users to purchase groceries directly from the site. motorsport series Nascar has been the first major sport to return – but while races have returned, the fans have not. In the U.S.,

2020 52

2020 Brands Tourism Travel 52

C Space

MAY 14, 2020

The website is being widely shared by Airbnb employees across social media. They also need to keep a note of all the people they are in contact with and if someone breaks the social distancing rules, players are recommended to go back into quarantine until they have been tested.

2020 52

2020 Brands Transportation Advertising 52

SmartKarrot

JANUARY 18, 2022

Found by Abhijit Pattanaik in 2016, Playtonia is an e-sports platform technology company that helps online gamers connect and develop communities. The SaaS company arranges and promotes a variety of e-sports leagues for gamers. The company’s platform is used by 1200 e-commerce websites around the world.

2011 11

2011 E Commerce E-support 2008 11

LiveChat

DECEMBER 12, 2017

Most of today’s communication happens online. Whether you’re asking your co–worker when they’ll finish their task or you’re chatting with a support agent to find out why your Netflix doesn’t work. Online communication is a big part of our lives: work and private and it sometimes results in confusion. Don’t do it to other people.

Communication 53

Communication Social Media E-support Sports 53

C Space

JUNE 26, 2020

Earlier this month, Bollywood celebrities like Priyanka Chopra Jonas drew ire from users on social media who called them hypocritical for voicing support of Black Lives Matter while appearing in skin lightening cream advertisements. In sad news for fans of giant robotic rodents, the parent company of Chuck E.

2020 52

2020 Brands E-support Sports 52