Qualtrics

MARCH 2, 2021

Your products and services are only as valuable as your customers perceive them to be. You could spend millions implementing a new cool idea, but if customers don’t perceive it to be valuable, then it’s money wasted. Even in marketing, you can make a real impact on how you help customers feel connected with your products.

Customer Service 29

Customer Service Social Media White Paper 2021 29

Comm100

JANUARY 6, 2022

But first, let’s quickly explain what is meant by ‘digital customer experience excellence’. What is digital customer experience excellence? . This means allowing customers to connect via live chat, chatbot, email, social media, SMS, and knowledge base. Read more: 4 Reasons Why Omnichannel is Now Key to Customer Support.

2022 89

2022 Customer Experience Omnichannel White Paper 89

Comm100

NOVEMBER 2, 2017

Customer satisfaction surveys can be used to measure how customers feel about a number of different subjects. Whether the customers’ expectations were met. Whether the customers’ issues were resolved. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

Customer Satisfaction 64

Customer Satisfaction Feedback Customers White Paper 64

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To understand customers, the effective enterprise needs to think in human, emotional terms. Are customer experiences ‘human’ and branded? In his 2010 book, Marketing 3.0:

Financial 144

Financial White Paper Books Airlines 144

Avaya

JANUARY 29, 2019

Identify opportunities to enhance compliance and overall efficiency, cost, and quality of customer service. As customer expectations continue to evolve, so must the approach that organizations take to deliver high-quality service that leads to brand loyalty.

White Paper 67

White Paper Engagement Contact Center Customer Experience 67

Comm100

NOVEMBER 6, 2017

As of last year, at least 86% of Fortune 500 companies have an active Twitter account, and more than 50 million small businesses use Facebook to connect with consumers. As true as the legends may be (yes, social media can win you fans and boost customer loyalty ), social media customer service isn’t always sunshine and rainbows.

Social Media 61

Social Media Customer Service White Paper Airlines 61

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Well-trained operators mean better customer satisfaction. Better Customer Retention.

Social Media 47

Social Media Customer Service Strategies Customer Service Download 47

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. A Customer Service Knowledge Base is Vital for Good Customer Experiences. Gives Your Customers Access to Accurate Information.

Customer Service 62

Customer Service E-support Article Document 62

Amity

SEPTEMBER 15, 2016

On the other hand, when your company appeals to customers whose needs more closely match your solutions, retention increases and costs decrease. That’s why defining, delivering, and communicating a clear value proposition is the first and most important step in achieving high customer loyalty. Trust precedes loyalty.

Loyalty 74

Loyalty White Paper Metrics Sales 74

Comm100

OCTOBER 17, 2017

Connect with the People You Serve. This isn’t exactly a great connection. By practicing effective social media customer service, you will be able to connect with your customers, and show them that their voices matter. Hearing from your customers is an indispensable part of growing a successful business.

Social Media 50

Social Media Customer Service Download Customer Care 50

Amity

APRIL 3, 2014

On the other hand, when your company appeals to customers whose needs more closely match your solutions, retention increases and costs decrease. That’s why defining, delivering, and communicating a clear value proposition is the first and most important step in achieving high customer loyalty. Trust precedes loyalty.

Loyalty 48

Loyalty White Paper Metrics Sales 48