ShepHyken

APRIL 29, 2019

Customer Loyalty! ROI, website visits, website return visits, shopping cart abandonment rates, and average customer spend are all important and well-used metrics to evaluate the success of a business. Are you putting Customer Experience theory into practice? Inspirational Book on Customer Experience by Extens Consulting.

Article 18

Article 2019 Loyalty Programs Customer Service 18

ClearAction

JANUARY 4, 2020

CEO’s Guide to Growth through Customer Experience Engagement Lynn Hunsaker. Customer experience engagement is a growth strategy. It’s the aim of Net Promoter Score®, CRM, loyalty programs, experiential marketing and so forth — rallying customers toward purchase volume, referrals and long-term relationships.

Engagement 48

Engagement Customer Experience Net Promoter Score Customer Centricity 48

ProProfs Chat

JUNE 30, 2020

Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. Books on Building Customer Loyalty.

Books 85

Books Customer Service Customer Satisfaction Loyalty 85

ShepHyken

JANUARY 23, 2023

How retailers can capture customer loyalty in 5 charts by Arielle Feger (Insider Intelligence) As brand loyalty declines, deals remain a surefire way to win over consumers. Here are five charts on how to up your loyalty game. My Comment : This is one of the more interesting articles about loyalty programs.

2023 14

2023 Article Customer Service Contact Center 14

ShepHyken

JULY 5, 2021

They may even make you rethink how you email your customers. 7 ways leaders can model great customer service by Jeff Toister. Toister Solutions) You have to walk the talk if you want your employees to be customer-focused. How to design and run a customer loyalty program for small businesses by Raúl Galera.

Article 150

Article 2021 Customer Service Loyalty Programs 150

ProProfs Chat

APRIL 22, 2020

Now read the customer Satisfaction quotes given by Jeff Bezos, Founder of Amazon.com, who played a key role in the growth of e-commerce across the world. #4. “If you’re competitor focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.”-

Customer Satisfaction 112

Customer Satisfaction E Commerce Advertising Consulting 112

ShepHyken

MARCH 31, 2017

I like to ask audiences I speak to for examples of companies with customer-focused cultures. This might lull you into thinking you can create a customer service mantra for your organization and Presto! you’ll magically have a customer-focused culture too. Having one can give your employees clear direction.

Blog 94

Blog Culture Loyalty Programs Customer Service Representative 94

ShepHyken

APRIL 9, 2018

How to Build the Ultimate Loyalty Program Explainer Page (With Examples) by Patrick Trochaniak. Smile.io) Your explainer page is what convinces your customers to join your loyalty program. Since you want to maximize the number of members in your program, building your explainer page should not be an afterthought.

Net Promoter Score 90

Net Promoter Score Article 2018 Customer Service 90

ClearAction

MAY 28, 2015

That usually requires departments to work together to resolve the root causes of issues — that’s harder and takes longer, but it’s what’s needed to build trust that earns loyalty. One of the executives would often ask in meetings: “Are we deciding on this because we’ve been bankers for so many years, or because customers told us?”

Customer Experience 110

Customer Experience Social Media Customer Experience Management 2008 110

ClearAction

AUGUST 21, 2016

That usually requires departments to work together to resolve the root causes of issues — that’s harder and takes longer, but it’s what’s needed to build trust that earns loyalty. ” This question became a habit for managers across the company, and changed their decision-making to be customer-focused.

Brands 54

Brands Customer Experience Social Media 2008 54

ChurnZero

MARCH 13, 2020

Use this time to discuss Customer Success frameworks, predicted trends, or ways to expand their operations. For engaged customers, focus more on their processes and less on your product. Strategic consulting that goes beyond product know-how will make you stand out from the competition in a big way and prove your value and worth.

Events 59

Events Webinar Metrics Customer Success 59

SurveySparrow

SEPTEMBER 20, 2022

Ken Lownie, Founder of Ken Lownie Consulting Partners. Make sure every single employee in your company knows precisely what value your customers are seeking and how he or she can impact it.”. When the goal is to keep your customers happy, ensure you pass the message to your employees.

Customer Success 52

Customer Success Airlines Net Promoter Score Advertising 52