CSM Magazine

APRIL 18, 2023

Understanding customer insights is essential to maximizing the return on your business investments, as expected. And in this article, we’ll explore some strategies for using customer insights to drive meaningful growth—focusing on how companies like yours can use these powerful tools to increase their ROI significantly!

Return on Investment 52

Return on Investment Customer Insights Insights Competitive Advantage 52

InMoment XI

NOVEMBER 20, 2023

As e-commerce becomes increasingly global and competitive, business leaders understand that technology can be a valuable tool in reconnecting with consumers. In particular, Artificial Intelligence (AI) has emerged as a powerful tool, revolutionizing the way companies understand and enhance the customer experience.

Customer Experience 324

Customer Experience E Commerce E-support Social Media 324

SurveySparrow

JULY 31, 2023

Did you know that advances in artificial intelligence are changing the way brands gather and activate consumer insights? AI in market research has become a game-changer, empowering businesses to delve deeper into consumer behaviors, preferences, and motivations. Reports back this up. Let’s look at the process: 1.

Consumers 52

Consumers Marketing Social Media Innovation 52

InMoment XI

OCTOBER 26, 2022

These tribulations can take many forms; defining customer loyalty in emerging consumers, creating seamless retail experiences across channels, tracking a customer base that seems to be in multiple places at once, and keeping up with a digital landscape that changes as frequently as the Cleveland Browns change quarterbacks.

Retail 529

Retail Customer Centricity Government Chief Customer Officer 529

InMoment XI

FEBRUARY 5, 2024

Whether you operate in retail, financial services, insurance, or any other industry, consumers will not purchase your product or services if you have poor Google business reviews. Positive reviews can enhance a business’s online reputation and attract more customers, while negative reviews may have the opposite effect.

2024 260

2024 Competitive Advantage Consumers Feedback 260

BirdEye

DECEMBER 5, 2023

These include checking online reviews , staying active on social media, and ensuring your business information is correct everywhere online. Managing online reviews A good review can bring in new customers, while a bad one might turn them away. The trick is to be consistent in how often you post and talk to your customers.

Brands 108

Brands Management Social Media Feedback 108

CX Accelerator

JUNE 8, 2020

Listen to customer service call recordings. In contact centers, where calls are traditionally recorded, there’s a ton of voice of customer insight readily available — one only needs to take the time to listen. Second, talking to the frontline folks about their experience with their customers. Make no mistake.

Social Media 345

Social Media Contact Center Call Recording Voice of Customer 345

Eptica

FEBRUARY 28, 2020

Date: Friday, February 28, 2020 Author: Pauline Ashenden - Marketing Manager Why you need to give consumers channel choice to drive engagement. Author: Pauline Ashenden - Marketing Manager The number of channels available to consumers has skyrocketed. Whichever the channel, consumers demand fast answers and a seamless experience.

Consumers 72

Consumers Engagement Social Media Customer Journey 72

BirdEye

JANUARY 19, 2023

Social listening and social monitoring are often used interchangeably, but there are some big differences between the two. By understanding these differences, companies can create highly effective marketing strategies and gain a better understanding of their social media presence.

Social Media 98

Social Media Brands Information Feedback 98

SurveySensum

NOVEMBER 22, 2023

customers should feel like they can knock on your door at any time and leave their feedback. Off-Site Feedback Outreach Social Media : There are around 4.62 billion active social media customers. That’s why use your social media accounts as virtual community bulletin boards. And the best part?

Feedback 52

Feedback Customer Insights Insights E Commerce 52

ReviewTrackers

OCTOBER 19, 2018

The Rise of the Customer Insight and Action Platform. The ability to capture and act on consumer insights (CI) — often defined as an interpretation of trends in human behaviors — can equip companies with the information they need to foster customer loyalty, deliver better customer experiences, and drive improved business results.

Customer Insights 56

Customer Insights Insights Multi-Channel Social Media 56

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Social Media 98

Social Media Feedback Insights Brands 98

ReviewTrackers

OCTOBER 19, 2018

The Rise of the Customer Insight and Action Platform. The ability to capture and act on consumer insights (CI) — often defined as an interpretation of trends in human behaviors — can equip companies with the information they need to foster customer loyalty, deliver better customer experiences, and drive improved business results.

Customer Insights 50

Customer Insights Insights Multi-Channel Social Media 50

BirdEye

MAY 24, 2024

This is where Birdeye emerges as the comprehensive solution to all your online reputation management , social media, and customer experience needs. Podium’s offerings lack this capability to leverage social proof , which limits potential social media engagement opportunities.

Social Media 62

Social Media Multi-Channel Feedback Advertising 62

Eptica

NOVEMBER 7, 2018

Date: Wednesday, November 7, 2018 Author: Olivier Njamfa - CEO & Co-Founder 3 ways to deliver real value from Voice of the Customer insight. Research carried out for Eptica by Engage Business Media found that 78% of companies measure customer satisfaction, and that over a third (36%) have a full VoC system in place.

Customer Insights 66

Customer Insights Insights E Commerce Social Media 66

ReviewTrackers

SEPTEMBER 13, 2018

Introduction: Consumer Insights. For many of today’s business organizations, obtaining consumer insights has become one of the most important strategic priorities. Consumer insights also empower businesses to think and become customer-first: an essential ingredient to success in today’s connected world.

Consumers 62

Consumers Insights Social Media Call Center 62

NetBase

APRIL 6, 2020

Popeyes is apparently staffed with marketing masters, as it keeps hitting home runs – and even wins consumer love during a pandemic. Winning Combo for Consumer Love. Capturing consumers’ attention and business requires taking risks, without taking it too far. Take Risks. It’s a fine line to walk. Get Your CX Eggs in Order.

Consumers 64

Consumers Advertising Social Media Brands 64

BirdEye

MAY 24, 2024

This is where Birdeye emerges as the comprehensive solution to all your online reputation management , social media, and customer experience needs. Podium’s offerings lack this capability to leverage social proof , which limits potential social media engagement opportunities.

Social Media 52

Social Media Multi-Channel Feedback Advertising 52

InMoment XI

NOVEMBER 15, 2023

With 87% of consumers actively avoiding buying from brands they don’t trust, understanding and improving the customer experience has never been more critical. Customer experience analytics is the practice that empowers businesses to do just that. VoC provides a comprehensive understanding of customer preferences and pain points.

Insights 324

Insights E Commerce Customer Experience E-support 324

BirdEye

DECEMBER 5, 2023

These include checking online reviews , staying active on social media, and ensuring your business information is correct everywhere online. Managing online reviews A good review can bring in new customers, while a bad one might turn them away. The trick is to be consistent in how often you post and talk to your customers.

Brands 62

Brands Management Social Media Feedback 62

Lumoa

FEBRUARY 9, 2023

Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. More on customer experience if you’re curious: Complete guide: how to improve customer experience , What is customer experience (CX)?

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

Eptica

JANUARY 30, 2019

Date: Wednesday, January 30, 2019 Author: Anne-Claire Bellec - Marketing Director The 4 barriers to meaningful consumer conversations. Author: Anne-Claire Bellec - Marketing Director The reasons that consumers remain loyal to brands goes beyond factors such as product range and price. Published on: January 30, 2019.

Consumers 77

Consumers 2019 Social Media Brands 77

CX Accelerator

JUNE 8, 2020

Listen to customer service call recordings. In contact centers, where calls are traditionally recorded, there’s a ton of voice of customer insight readily available — one only needs to take the time to listen. Second, talking to the frontline folks about their experience with their customers. Make no mistake.

Social Media 182

Social Media Contact Center Call Recording Voice of Customer 182

Lumoa

DECEMBER 19, 2023

Customer feedback is a precious resource for understanding what’s effective and what needs improvement. However, manually sifting through and evaluating this feedback can be incredibly time-consuming. Firstly, it is time-consuming and labor-intensive, making analyzing large volumes of data impractical.

Social Media 83

Social Media Feedback Banking Automotive 83

Win the Customer

NOVEMBER 9, 2016

Out of all of the customer service methods available, email, phone or chat, live chat is by far the simplest, fastest and least obtrusive. It’s no surprise that almost one third of all consumers are now expecting live chat to be available on any business website. Customer Insights at the Tip of your Fingertips.

Consumers 127

Consumers Customer Service Social Media Call Center 127

SurveySparrow

MARCH 1, 2024

It helps you analyze the hidden sentiment behind each customer feedback, review, or comment. Customer feedback software and social media listening tools are the ones that mostly use this. If you want to learn a great deal about your consumers, then Brandwatch will be an ideal tool for you. How does that help you?

2024 59

2024 Social Media Feedback Demo 59

ShepHyken

OCTOBER 6, 2023

Customer loyalty programs include points-based systems, tiered rewards, and VIP treatment. Technology such as QR Codes and VR to enhance these programs can further improve customer engagement and retention. #3. Hootsuite Hootsuite is a simple and easy-to-use social media management platform. month), Business plan ($739.7/month),

2023 62

2023 Loyalty Social Media Loyalty Programs 62

InMoment XI

MARCH 26, 2024

It shouldn’t come as a surprise that the age of voice dictation typing and tweet-sized reviews has also ushered in the growing trend of consumers engaging with brands and writing reviews straight from their phone or tablet. It’s also a valuable opportunity for your business to strengthen your customer relationships.

Brands 260

Brands Feedback Sales Consumers 260

Optimove

DECEMBER 28, 2023

Our research reveals that 63% of consumers say they can identify when marketing AI is at play. Rather than concealing this fact, leverage your customers’ enthusiasm for AI by highlighting how it enhances the customer experience. Leverage data analytics and customer insights to make informed marketing decisions.

Marketing 69

Marketing 2024 Social Media Download 69

SurveySensum

JANUARY 16, 2024

These valuable insights come from various digital channels, such as the following: Customer surveys Online reviews Emails Social media Website Customer feedback may be in the form of opinions or comments as well as suggestions or recommendations. Ask them directly.

Innovation 52

Innovation Feedback Social Media Demo 52

SurveySensum

JANUARY 16, 2024

These valuable insights come from various digital channels, such as the following: Customer surveys Online reviews Emails Social media Website Customer feedback may be in the form of opinions or comments as well as suggestions or recommendations. Ask them directly.

Innovation 52

Innovation Feedback Social Media Demo 52

Eptica

APRIL 11, 2018

Date: Wednesday, April 11, 2018 Why brands need to capture deeper customer insight from unstructured data. Author: Taoufik Massoussi Understanding customer needs and emotions is central to delivering the experience that today’s consumers demand. Published on: April 11, 2018.

Net Promoter Score 50

Net Promoter Score Customer Insights Insights Brands 50

BirdEye

MAY 1, 2023

Customer reviews are genuine, user-generated evaluations of products, services, or experiences provided by a business. Reviews serve as a resource for prospective customers to make informed decisions. As you strive to grow your business, it’s crucial to understand the impact of customer reviews on potential buyers.

Social Media 97

Social Media Feedback Advertising Customers 97

ShepHyken

SEPTEMBER 9, 2022

He shares how cross-channel marketing helps organizations offer consistent messaging across various media and devices. Customers engage with businesses through various means, such as email, social media, and text. For instance, the customer might: . 2: Key customer insights .

Multi-Channel 76

Multi-Channel Marketing Social Media Sales 76

Thematic

DECEMBER 12, 2023

For example, text responses in surveys, comments on social media, reviews, customer service lines or chat logs. With the help of Thematic’s AI-powered platform , the unstructured qualitative feedback can be analyzed and presented as structured customer insights. What is Direct Qualitative Feedback?

Feedback 62

Feedback Social Media Banking Insights 62

Lumoa

FEBRUARY 14, 2024

The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. Highlight your most valuable customers on your social media and website.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

BirdEye

SEPTEMBER 14, 2023

Small businesses adopt AI for automating tedious work, analyzing consumer data, improving customer experiences, optimizing marketing efforts, and more. AI can improve customer service response times and client troubleshooting outcomes. AI algorithms are also unmatched in providing consumer data and analytics.

Financial 109

Financial Social Media Consumers Insights 109