Upstream Works

MARCH 26, 2020

The rationale here for use in the business is clear, but the same tools used for collaboration also has newfound utility in the contact center. This is especially true for video and co-browse customer care solutions. Let’s focus on video and co-browse use cases including – healthcare and financial services.

Customer Care 78

Customer Care Healthcare Contact Center Financial 78

BlueOcean

MARCH 31, 2021

And, finally, remote work and evolving sleep habits have shifted traditional contact center communication spikes from pre/post-work hours to the middle of the day. COVID-19 has significantly impacted customer behaviors and expectations. This inevitably translates to higher contact volume in the customer care realm.

Tourism 156

Tourism Contact Center Customer Care 2020 156

CSM Magazine

MARCH 15, 2024

From healthcare to financial services, gaming, retail, and insurance, we’ve seen firsthand how AXP empowers organisations to transform their customer experience (CX) operations. million policyholders to transition to Avaya’s cloud-based contact centre solutions. For existing Avaya customers, the path is even clearer.

Customer Experience 52

Customer Experience Virtual Agent Omnichannel Financial 52

Magellan Solutions

JULY 5, 2021

Eastvantage is a Euro-Filipino outsourcing firm that offers the following service to SMEs: Customer Care Support. On top of that, their focus is also in building a strong relationship with your business to your target customers. Healthcare. Customer Support. Omnichannel Support. Business-functions Support.

Call Center 40

Call Center 2021 E-support 2012 40

Kustomer

JUNE 27, 2022

Customer service software encompasses a range of tools that gather, organize, manage, analyze, respond to, resolve, and report on, as well as unify all aspects of a brand’s customer support. These tools can be curated and customized to achieve goals specific to your industry and business needs.

2022 98

2022 Customer Service E Commerce E-support 98

NICE inContact

JUNE 27, 2018

The topic of the third webinar was Orchestrating Immersive CX in Your Contact Center. There were several themes that we discussed to delve into the topic, the first being the nature of disruptive customer experience. The post Hitting a Customer Experience (CX) Grand Slam appeared first on NICE inContact Blog.

Customer Experience 48

Customer Experience Webinar Contact Center Omnichannel 48

Pointillist

NOVEMBER 18, 2021

Without understanding why customers use each product and gauging their level of success, it’s easy to incorrectly prioritize your product roadmap. No one has time to waste on enhancements that will yield minimal improvements in your customers’ experiences and your business objectives. Increase Digital Containment.

Customer Journey 45

Customer Journey Contact Center Metrics Roadmap 45

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

ShepHyken

APRIL 7, 2023

Revisit your marketing strategy Utilize omnichannel resources. Understanding and addressing customer pain points will improve the customer experience you provide and give you more loyal customers. The majority of consumers favor seamless channel linkages in communications.

E-support 48

E-support E Commerce Advertising Consumers 48