Scale Customer Success Workflows Through CS Ops
Gainsight
FEBRUARY 21, 2023
Customer success (CS) is a multifaceted discipline. At the heart of this juggling act is Customer Success Operations (CS Ops). While CS ops is often viewed as a role or even a team, in reality, long before it’s a headcount, it’s a responsibility that often lives on the to-do list of the CS team lead.
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