Customer Care Fashion Interaction Social Media 
Russel Lolacher
JANUARY 25, 2021
CONSIDER GETTING SOCIAL . Social media, done well, is an amazingly effective tool at building social capital. It’s an opportunity to talk with your customers, both proactively and reactively… like a normal relationship. Social media is meant to be social, so that is what your customers expect from you.
BirdEye
JUNE 29, 2023
FAQs about customer communication Connect with customers with Birdeye Messaging What does customer communication mean? Customer communication is all about creating seamless and dependable interactions with new and current customers. Why is customer communication important?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NetBase
MAY 1, 2019
Social media analytics does a lot for brands and businesses – guiding efforts and keeping brands out of hot water. But if you don’t report your results to the people making decisions, they may not realize how vital these social analytics truly are – or why. Are sales up, but social engagement down? Updated May 2019.
Playvox
MARCH 19, 2024
It is influencing what we see on social media and when researching “how to” at work. AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans. Analyze more interactions and automate workloads for analysts.
WorkOutLoud
FEBRUARY 15, 2018
Your social media team works hard. These are just a handful of the channels that keep your social team busy. This article is going to discuss 3 ways the addition of a private, online customer community can help boost your brand, provide some focus for your social team, and make life easier for your customers.
Playvox
FEBRUARY 16, 2024
Data from omnichannel customer touchpoints — calls, social media, email, online chat, and more — provides companies with greater insights on customers. Customer support centers need to minimize labor and operating costs and are often focused on cost reduction strategies. A plethora of data are now available.
BirdEye
OCTOBER 5, 2023
Brand perception is customers’ cumulative impression of your company based on every interaction and experience they’ve had. It develops from direct interactions, word-of-mouth, marketing, public relations, social media, and other channels. Regularly, they assess these metrics. Address any concerns.
Expert insights. Personalized for you.
119 
Let's personalize your content