Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Videos discussing key points from Myra’s Verbal Aikido training workshop .

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

ShepHyken

OCTOBER 10, 2018

We did this every week, and every week the manager and servers were happy to see us. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Customer Service Training 121

Customer Service Training Loyalty Article Information 121

ShepHyken

OCTOBER 5, 2016

As we were setting up for the presentation, the banquet manager from the hotel asked my client if we would like the overhead lighting to have blue and orange accents. With a resounding yes from my client, the banquet manager asked the A/V people to change the color of the lights, which were controlled by a computer program.

Hotels 133

Hotels Customer Service Training Leadership Customer Service 133

ShepHyken

JULY 13, 2016

She knew she’d been caught in a lie, and decided to get her manager. Well, the manager was very pleasant. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.

Customer Service Training 90

Customer Service Training Customers Customer Service Information 90

ShepHyken

SEPTEMBER 27, 2017

The guy just didn’t want to get them, when a customer needed them. I didn’t want to make a scene over this, but I thought I’d mention something to the manager. I’m sure that any executive of this brand would cringe at the response the manager gave me… “I really shouldn’t expect the same service or quality I’m accustomed to…” Really?!

Brands 86

Brands Customer Service Training Online Experience Customer Service 86

ShepHyken

JULY 19, 2017

It turned out that the anti-shoplifting desk was costing dramatically more to manage and staff than the cost of the merchandise they were losing to dishonest customers. And even worse than that, it was also insulting their honest customers. This is an example of punishing all the customers for the sins of a few.

2017 109

2017 Customer Service Training Customers Customer Service 109

ShepHyken

APRIL 25, 2018

For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. Moment of Magic #1: Since it was lunch time, Sarah thought she might have to leave a message or wait on hold, but was pleasantly surprised that the manager was available to talk right away.

Customer Confidence 64

Customer Confidence Customer Service Training Customer Service Customer Focused 64

ShepHyken

MAY 2, 2018

This is a classic example of a lack of consistency , which comes from a lack of training. I had a chance to talk to the hotel manager about what happened. Too many times I’ve asked a customer support rep a question and didn’t like the answer. About fifteen minutes later she texted me a picture of the shipping label.

Hotels 89

Hotels Customer Service Training Customer Service Information 89

ShepHyken

JUNE 28, 2017

Jason Bradshaw, the Director of Customer Experience, shared his vision about Volkswagen Australia being recognized and known for their amazing customer service. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. How can thinking small propel you to greatness?

Customer Service Training 99

Customer Service Training Customer Service Interaction Customer Experience 99

ShepHyken

MARCH 14, 2018

Customers hate to be told they’re wrong. “I Customers don’t care whose fault it is, they just want someone to help. I’ll get the manager, but he’ll tell you the same thing.” What, too busy to take care of your customer? I wasn’t here when that happened. It’s not my fault.” Why don’t we wait and see?

Customer Service Training 110

Customer Service Training Customer Service Customers Article 110

Up Your Service

MARCH 24, 2015

If an employee feels a customer should get a discount, either because a mistake was made or because they’re a great and loyal customer, then let them. Not only does the weekly thought inspire employees, it also gets everyone on the same page and discussing the same service ideas. Have mistake meet-ups.

Hotels 66

Hotels Culture Customer Service Training Customer Confidence 66

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Operations Manager, John Hancock. Training Features. 12-month access to training. Kristin Augusta, Sr.

Customer Service 53

Customer Service Download Customer Service Training Customers 53

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Operations Manager, John Hancock. Training Features. 12-month access to training. Kristin Augusta, Sr.

Customer Service 40

Customer Service Seminar Customer Service Training Customers 40