Confirmit

OCTOBER 18, 2018

Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. For instance, we can help you create your customer retention questionnaire, tailored to your business and needs, with your business outcomes in mind.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

BirdEye

FEBRUARY 21, 2023

Twitter Twitter is fast-paced and offers a lot of opportunities for real-time engagement. Instagram Stories and Instagram Live provide businesses with additional opportunities to increase engagement and connect with potential customers. Plus, learn about LinkedIn marketing hacks to grow your business.

Social Media 98

Social Media Management Multi-Channel ROI 98

ChurnZero

SEPTEMBER 18, 2020

If you missed the webinar, you can watch it on-demand. Q: Please explain the three customer P’s mentioned during the webinar. A: It’s your customer’s problems, priorities, and perception. I’ve had some conversations where the customer loves it, but they don’t know what the return on investment is or what it costs.

Webinar 64

Webinar B2B Return on Investment Customers 64

Lithium

AUGUST 25, 2021

The below is a transcript from a live CXI FaQ webinar that aired on August 10. In order to get those holistic CX insights, you have to buy the software, which for the value you get and the return on investment, is actually very inexpensive. Ask in the chat below or connect with us on Maia (the lower right corner Khoros bot).

Insights 40

Insights Return on Investment Social Media Consumers 40

ChurnZero

AUGUST 13, 2021

Plus, we cover how to ensure you don’t just add complexity with more tools, but actually use your data to enhance the customer experience through better decision-making. During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. .

Customer Success 52

Customer Success Webinar Communication Interaction 52

ChurnZero

MARCH 6, 2020

At ChurnZero, we use Slack as a quick and easy way to share employee kudos and drive team engagement. In Customer Success, we focus on keeping customers engaged and thriving to increase their product adoption and lifecycle progression; your employees are no different. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Customer Success 69

Customer Success Culture 2025 Webinar 69

Alliance by IFS

JANUARY 30, 2017

Jeanine Sterling, Industry Director, Mobile and Wireless Communications at Frost & Sullivan, and Deb Geiger, VP Global Marketing at Astea International, discussed the challenges of meeting the needs of these mobile-enabled consumers in a recent webinar, “ Is Your Service Organization Ready for the Connected Customer ?”.

Connections 22

Connections Competitive Advantage Wireless Return on Investment 22

Education Services Group

JUNE 21, 2021

As one of the 17 capabilities of the ESG Customer Success Maturity Model , we interpret HCM as the systems and processes CS leadership puts into place to promote internal engagement on their team and enable their Customer Success team to thrive. MW: And this approach has allowed you to scale and grow your CS organization.

Customer Success 52

Customer Success Management 2001 Customers 52

SmartKarrot

JUNE 30, 2021

Businesses and product creators need to know how the product works and is adopted by customers. Customer onboarding Training Engagement Product experience. Product adoption is when customers are comfortable with the product and know how to derive value from it. Just ask your customers. How to know where to improve?

Social Media 10

Social Media Roadmap Customer Success Metrics 10

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Consider user experience best practices to ensure your site is engaging and converts visitors into customers.

Social Media 52

Social Media Advertising Feedback Insights 52

Totango

SEPTEMBER 22, 2022

Add-on tools manage billing, sales engagement, and territory planning. Pros : Salesforce combines functionality with a user-friendly interface and customization capability. Reporting tools help track return on investment. Asset management tools help teams design engaging landing pages, email templates, and forms.

White Paper 71

White Paper Advertising Sales Social Media 71

ChurnZero

MARCH 13, 2020

Access to real-time customer insights demands real-time customer engagement. Use this time to discuss Customer Success frameworks, predicted trends, or ways to expand their operations. For engaged customers, focus more on their processes and less on your product. Customer Success Around the Web.

Events 59

Events Webinar Metrics Customer Success 59

Magellan Solutions

NOVEMBER 10, 2023

Try several forms, such as webinars, property tours with interactive experiences, and infographics, to see which ones your audience responds to the most. It stimulates a variety of senses that may easily captivate the interest of the customers, which helps the home-buying process.

Marketing 52

Marketing Return on Investment ROI Social Media 52

ChurnZero

MARCH 27, 2020

Had Clippy targeted his help based on users’ behavior and engagement, his saga may have ended differently. Highlight non-essential features, such as shortcuts, during a subsequent session once your users’ engagement is steady and they’ve had a chance to poke around. Don’t make the same mistakes as our clingy clip friend.

2007 52

2007 Customer Success Webinar Return on Investment 52

Confirmit

SEPTEMBER 24, 2018

So often customer experience is managed separately by various departments, regions, etc. This leads to disjointed efforts, often fuelled by a lack of executive engagement and an overarching customer experience strategy. Breaking down silos within the organization. Learn More. Defining Your CX Strategy.

Customer Experience Management 45

Customer Experience Management Management Customer Experience Multi-Channel 45

Magellan Solutions

FEBRUARY 24, 2022

Webinars. $ Find out how having lead generation services that produce high-quality, engaged leads that are accurate and likely to turn into sales can help your business grow and make more money. This can result in increased lead creation, higher conversion rates, and a positive return on investment for your company.

Social Media 40

Social Media B2B B2C Sales 40

Confirmit

SEPTEMBER 24, 2018

So often customer experience is managed separately by various departments, regions, etc. This leads to disjointed efforts, often fuelled by a lack of executive engagement and an overarching customer experience strategy. Breaking down silos within the organization. Learn More. Defining Your CX Strategy.

Customer Experience Management 40

Customer Experience Management Management Customer Experience Multi-Channel 40

CustomerSuccessBox

NOVEMBER 24, 2021

These reasons give a glimpse of why creating and proving customer value is extremely important. ROI of Customer Value. A sure shot way to prove value to customers is to quantify it. Yet, many Customer Success Managers find it difficult to calculate the ROI (return on investment) of Customer Value.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52

Confirmit

MAY 29, 2018

Customers are, and should be, at the center of everything you do. Confirmit’s customer engagement model, Confirmit Voices®, recommends you stay on top of all key sources of knowledge and feedback within your organization: Voice of the Customer. What Channel Should You Use to Collect the Voice of the Customer?

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40