Customer Engagement Hospitality Innovation Omnichannel 
Avaya
JUNE 27, 2017
As the world’s largest hospitality technology show, HITEC brings together thousands of hospitality leaders across dozens of countries to learn, collaborate and connect in a dynamic setting. They can see how hospitality leaders are currently using our technologies to create real value and tangible results.
Customer Guru
AUGUST 21, 2018
John is an “Ex-Disney Guy” and Customer Experience Coach. He is a leading contributor to Tourism, Hospitality and Service Industries alike. John is consistently helping his clients create a magical customer experience like Disney. She is a world-reknowned author, professional speaker and a customer experience consultant.
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Avaya
AUGUST 1, 2017
In that same time, analysts predict that demand for an omnichannel experience will be amplified by the need for near-perfect execution. With this connector users can quickly and easily add new digital channels to: Innovate customer touchpoints. Drive anticipatory engagement at the individual account level.
Avaya
FEBRUARY 7, 2017
This without question includes the hospitality industry, where hoteliers are working overtime to stay ahead of today’s rapid pace of innovation. With the ability to build and/or embed custom communications into the CX, they can seamlessly do so. So, how can hotels stay ahead?
Currency Alliance
DECEMBER 4, 2023
Many of the trends from last year … the rise of chief digital officer and other professional technology buyers loyalty personalization digital CX innovation the rise of loyalty fraud B2B and SME loyalty programs less excitement about crypto … are all still highly relevant; it’s simply that the emphasis has shifted.
John Paul
JULY 26, 2018
To stay relevant, concierge and customer loyalty companies must speed up the pace of innovation and adopt new strategies, while also striking the right balance between dedicated human interaction and digital automation. Here are five specific technologies that will change the concierge landscape this year.
John Paul
OCTOBER 22, 2018
INNOVATION AT THE HEART OF JOHN PAUL’S APPROACH. Encouraged by the success of this alliance, we are more involved than ever in innovation to stay ahead and develop the service of tomorrow” Jérôme Richard, CEO du Groupe John Paul. From October 4 to 14, John Paul offers VIP’s unique and essential concierge service. ABOUT JOHN PAUL.
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