Customer Bliss
MARCH 21, 2019
“Don’t look at yourself, look at your customer. Be sure you have your customer in mind when you create something. Be sure it’s customer-focused, not self-focused,” says Horst Schulze , Founder, Chairman & CEO of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co.
CX Accelerator
JANUARY 11, 2021
They revered the customer relationship and upended everything else. As a writing teacher and literary magazine-type person, I loved this. Employee experience (EX) is customer experience!". Prioritizing the employee experience. Zappos is a case study on how to create a customer-focused culture.
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CX Accelerator
JANUARY 11, 2021
They revered the customer relationship and upended everything else. As a writing teacher and literary magazine-type person, I loved this. Employee experience (EX) is customer experience!". Prioritizing the employee experience. Zappos is a case study on how to create a customer-focused culture.
ShepHyken
NOVEMBER 29, 2021
Increase Employee Retention With These 4 Tips by David Finkel. Magazine) Employee turnover is always a stressful situation. For many businesses it can take months or even years to recover from losing a key team member, especially if you struggle with hiring and onboarding employees. Take care of employees and they stay.
ShepHyken
APRIL 10, 2023
This article includes ways to spot customer service burnout, how to avoid it from happening on your team, and more. According to PwC, companies that invest in and deliver superior experiences to both consumers and employees are able to charge a premium of as much as 16% for their products and services. Here’s what they said.
ShepHyken
JULY 25, 2022
They also need to think about employees. A good employee experience (EX) supports and enhances customer experience (CX) in many ways. My Comment: If you want a good customer experience (CX), the company needs to create a good employee experience (EX). Quite a bit.
West Monroe
JANUARY 30, 2019
In the words of Peter Drucker , dubbed ‘the man who invented management’ by BusinessWeek magazine, “If you can’t measure it, you can’t manage it.” This should be a customer-focused, balanced scorecard to help organizations understand the totality of benefits delivered through CX.
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