ThriveableBiz
NOVEMBER 13, 2023
Customer-driven innovation to scale -up your business To scale-up your business you have to be focused on what the customer wants and needs. We often get tangled with our personal dreams, and forget the most important people, our customers. You have to be different and innovative. Amazon is one.
CSM Magazine
SEPTEMBER 28, 2016
They became the “love airline” with the flashy flight attendants and the most entertaining flight experience. The President Emeritus, Colleen Barrett, has a favorite saying about Southwest Airlines: “We are a Customer Service Company; we just happen to fly airplanes.”. Southwest Airlines began at Love Field in Dallas.
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ShepHyken
SEPTEMBER 4, 2019
It can mean the beginning of the end for a business, and it usually comes as a result of not listening to the company’s customers. This pattern mirrors one found in the entertainment business—the four stages of an actor. Innovation must take place to keep both the product and the customer experience relevant.
Kustomer
NOVEMBER 1, 2021
that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy. Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. While the entertainment value of podcasts is largely acknowledged, they also work as a great educational tool.
CSM Magazine
MARCH 20, 2024
Retail Sector Innovations In the retail industry, machine customers are revolutionizing inventory management through systems like the Staples Easy System , which allows for automatic reordering of office supplies. These innovations ensure that stock levels are maintained efficiently, reducing the risk of overstocking and shortages.
Horizon CX
DECEMBER 1, 2023
Like a salesperson tailoring their pitch to address specific buyer needs, CX leaders must emphasize how a customer-focused approach directly contributes to achieving strategic milestones. Apple: Customer-Centric Innovation in Technology Apple is known for its ability to anticipate and address the perceived needs of its customers.
One Millimeter Mindset
NOVEMBER 5, 2018
Ultimately, perpetuating conflicting workplace agendas is self-focused, rather than customer-focused. The never-ending reality show which becomes far more entertaining and engaging than our notion of “collaboration.” On behalf of better serving customers (the folks funding NASA and one stranded astronaut).
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