Will generative AI solve the CX industry’s omnichannel problem?
Think Customers
SEPTEMBER 22, 2023
For decades, contact center and CX organizations have strived to become “omnichannel.” Rather than force customers into interactions dictated by the company, an omnichannel system enables customers to engage with a brand on their channel of choice when, where, and how they prefer. appeared first on 1to1 Media.
Let's personalize your content