Oracle

OCTOBER 17, 2019

This is a preview of the on-demand webinar, Best-in-Class Customer Journey Management: How to Deliver Truly Connected Service Experiences. Delivering a truly connected service experience is integral to managing today’s customer journey. improvement in year-over-year customer referrals.

Customer Journey 44

Customer Journey Effort Score Webinar Social Media 44

Talkdesk

MARCH 12, 2020

Director of Technology Enablement at Humach , Jennifer Lundberg, knows what it takes and shares how Humach, a cloud-based customer experience solutions provider, relies on Talkdesk® to deliver seamless, effortless and immediate customer sales and service support. Customizing the customer journey.

Omnichannel 60

Omnichannel Customer Journey Contact Center Management 60

Gainsight

FEBRUARY 29, 2024

Today, the sophistication of Customer Success strategies and supporting technologies are putting through-partner Customer Success to work in entirely new ways. That topic was the focus of Gainsight’s recent webinar with partnership experts Jay McBain from Canalys and Jane Bossert from IBM.

Customer Success 52

Customer Success Webinar Roadmap Customers 52

SurveySensum

OCTOBER 5, 2020

For any B2B SaaS company that is starting its Voice of Customer program, the customer journey is the first step to understand your customers. It will tell you at what different stages you should launch customer surveys to collect feedback. . Click here to know more about the customer journey .

Customer Journey 52

Customer Journey B2B Net Promoter Score NPS 52

ChurnZero

DECEMBER 21, 2023

To make the right choices, however, you need a deep understanding of what your customers need and expect from you. Here’s the webinar in full. However, the process never stops, so when there’s a customer need that you don’t get to the first time around, come back around and prioritize it the second time.

Sales 52

Sales Customer Success Webinar Tourism 52

ClientSuccess

MARCH 28, 2023

Knowing what your enterprise customers aim to achieve with your product can influence every decision made throughout the customer journey. Map Out the Customer Journey After comprehending the goals and vision of your large account, it’s time to chart out the customer journey.

Management 52

Management Webinar Customer Journey Roadmap 52

Lithium

MARCH 7, 2023

[Podcast] The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen - This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen, and we discuss the velocity of conversational AI technology in different industries Communities 2023 Khoros Brand Communities Roadmap - More details are coming soon.

2023 52

2023 Omnichannel Webinar Social Media 52

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. Customer Success Around the Web.

Customer Centricity 98

Customer Centricity Chief Customer Officer Webinar Sports 98

Gainsight

FEBRUARY 26, 2024

Today’s customers expect a seamless omnichannel experience as they move from onboarding to product adoption to renewal—and it’s critical to lead them to value quickly to ensure your product becomes sticky along the way. Here’s a look at how to drive adoption with digital user journeys.

NPS 52

NPS Touchpoint Customer Journey Effort Score 52

COPC

OCTOBER 26, 2023

Development requires conversational designers, UX engineers or product managers to: Map the customer journey and identify the types of questions customers are asking Determine how to answer those questions Identify where the required data lives It is essential to know how well the AI is doing and the areas for improvement.

Technology 77

Technology Customer Experience Consulting Insurance 77

Experience Investigators by 360Connext

JUNE 1, 2015

Did you miss the webinar? This core value makes a powerful statement, but it’s a statement that can be true no matter what kind of transaction the customer is having, and it leaves plenty of room for change. Setting goals creates the roadmap to positive gains. So I had to snap a picture and share! Sign up for the next one.

Brands 234

Brands 2015 Roadmap Retail 234

ChurnZero

APRIL 8, 2020

When it comes to product development, weighing customer ideas and feature requests against your own vision and priorities on the roadmap is always a delicate balancing act. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping. Who doesn’t want a piece of that?!

Customer Journey Mapping 81

Customer Journey Mapping Roadmap Customer Journey Customer Success 81

Gainsight

DECEMBER 8, 2022

Using Gainsight Journey Orchestrator, Salesforce, Calendly, and group webinars, the company was able to convert its drawn-out and highly personalized onboarding journey into a standardized, templated digital journey. Knowing their usage, upcoming roadmap, and how to better utilize our product is key.

Customer Success 52

Customer Success Roadmap Touchpoint Customers 52

Gainsight

JULY 26, 2022

Product experience is a primary driver of customer experience. This product experience imperative was the exact topic of the Catapult webinar with Morgan Redwine from Dealerware. . For many, that means triggering email communications at regular intervals or key milestones of the customer journey.

NPS 59

NPS Webinar Roadmap Feedback 59

CustomerSuccessBox

JUNE 21, 2022

The customer begins to understand that the onboarding manager will take them through their customer journey. Most often, what happens is that too much of the customer information is not shared or lost during the hand-off process. So you need to understand how you can add value to their customer journey.

White Paper 52

White Paper Customer Retention Webinar Sales 52

SmartKarrot

APRIL 25, 2023

Role: Vice President of Customer Success Location: Englewood, CO, United States (Remote) Organization: WOW! Internet, Cable & Phone As a Vice President of Customer Success, you’ll by using customer journey mapping and creating standardised interventions for each stage of the trip, define and optimise the customer lifetime.

Customer Success 19

Customer Success Net Promoter Score Roadmap Customer Journey Mapping 19

Wootric

MARCH 15, 2020

Here’s a quick guide on how to automate closing the loop on customer feedback. Improve customer experience at customer journey touchpoints. To get serious about retention, consider asking for feedback at critical SaaS journey points–after onboarding, support interactions, and during product/feature use.

E Commerce 125

E Commerce E-support Chief Customer Officer Loyalty 125

Confirmit

APRIL 15, 2019

Webinar Details. Ecore’s Voice of the Customer program measures and monitors the customer experience at many stages of the customer journey. It also delivers customer insights that are used by stakeholders all over the business to drive decision-making. Voice of the Customer Webinars.

Customer Experience 40

Customer Experience Webinar B2C Roadmap 40

Amity

MARCH 20, 2016

Collaborate on the customer roadmap. Provide a ‘long term’ view to the customer for revenue production. Create opportunities for customer to be successful and measure against their objectives. Always show the customer the roadmap and how they can continue to get better with your service.

Roadmap 60

Roadmap Webinar Measurement Customer Retention 60

Amity

JANUARY 30, 2019

Create a CS mission statement that is shared across your organization, and where appropriate, with customers. Map and evaluate your customer journey (both current and desired state). Look at the structure that is required to support your CS definition, mission and desired customer journey.

Customer Success 61

Customer Success Definition Customer Journey Customers 61

Clarivate

DECEMBER 13, 2017

We spoke to many companies this past year who are just starting their CX programs and starting to create their first customer journey maps. If you are one of these companies, you should definitely find out more about journey mapping software applications and how they can help your CX efforts.

Customer Experience 49

Customer Experience Management Customer Journey Mapping Roadmap 49

SmartKarrot

JANUARY 18, 2023

Participate in webinars as a subject matter expert as needed. Coordinate the various departments associated with customer experience management throughout the company, minimizing silos of systems, data, assumptions, hand-offs, performance, and customer touchpoints. Contribute to the creation of training or marketing assets.

Customer Success 19

Customer Success Roadmap Document Webinar 19

Totango

JULY 11, 2023

This is enabling us to manage organizational planning around our customer segments, and even innovate on our theory of the customer and customer journey segmentation.” You can see more about our latest features and customer stories in our recent webinars and on our blog. ” — Juan G.,

Customer Success 82

Customer Success Customer Journey Mapping Sports 2023 82

Totango

JANUARY 7, 2020

Consider sharing customer stories, reviews of features that helped customers achieve specific business goals, product roadmap sessions, new feature releases, customer webinars, community posts, and blogs detailing best practices. Request a demo today to optimize your onboarding workflow. .

Roadmap 72

Roadmap Customers Customer Success Metrics 72

SmartKarrot

FEBRUARY 16, 2023

Conduct frequent training webinars and calls in conjunction with the marketing and training staff at Axon. Get a thorough understanding of the Axon product line and make sure that each customer’s environment is properly implemented. directing the Customer Success System’s implementation.

Customer Success 19

Customer Success Roadmap Customers Webinar 19

SmartKarrot

MARCH 21, 2023

Use your management consulting skills to provide customers with strategic direction on their e-commerce or ad spend management projects as well as assistance in identifying and resolving complicated business problems. Lead a group of customer success managers and make sure they are working towards the same goals.

Customer Success 19

Customer Success E Commerce E-support Consulting 19

SmartKarrot

JULY 28, 2022

Work closely with all GBG internal stakeholders to ensure client and sector challenges are built into the product roadmap. Work with the Legal department to finalise contracts and participate in customer negotiations. Deliver high customer experiences that highlight how Prodigy can help reach their goals.

Customer Success 19

Customer Success User Experience Roadmap Customer Relationships 19

Amity

OCTOBER 12, 2017

For example, you shouldn’t start making massive technology investments until you have some of the other building blocks in places such as your customer journey and processes. That said, this model doesn’t mean that you don’t start hiring until you’ve fully defined your customer journey. Technology.

Customer Success 61

Customer Success Net Promoter Score Customer Journey Metrics 61

InMoment XI

OCTOBER 10, 2023

What Exactly Are Customer Service Metrics? Customer service metrics are not just numbers on a dashboard; they are the narrative of a customer’s journey with a brand, much like a customer journey map. They answer critical questions: How efficiently are customer queries being addressed?

Metrics 260

Metrics Net Promoter Score Customer Service Effort Score 260

ChurnZero

JANUARY 10, 2020

His expertise is helping organizations focus on the customer journey to deliver an extraordinary customer experience, underpinned by world-class customer success, on-boarding and support organizations. . Investing in our customers’ success is one of ShootProof’s top priorities.

2020 52

2020 Chief Customer Officer Customer Success Leadership 52

Gainsight

OCTOBER 30, 2018

Depending on how long your contracts are, you may not realize you have a problem with your customer journey until it’s too late. Mitigate churn risks by paying close attention to your customers’ desired outcomes before and during their use with your product. 2: Churn is scaring away investors.

ROI 61

ROI Customer Retention Social Media Roadmap 61

Amity

OCTOBER 12, 2017

For example, you shouldn’t start making massive technology investments until you have some of the other building blocks in places such as your customer journey and processes. That said, this model doesn’t mean that you don’t start hiring until you’ve fully defined your customer journey. Technology.

Customer Success 49

Customer Success Net Promoter Score Customer Journey Metrics 49

Amity

FEBRUARY 23, 2016

Clear Roadmap/Expectations/Next Steps. From setting up their software to establishing an account, there should be a clear road upon which the customer is driving, with a navigator (you) on board giving directions. Register for Kia's upcoming webinar, Improving Customer Retention by Managing the Customer Journey.

Entertainment 63

Entertainment Loyalty Roadmap Customers 63

ChurnZero

JULY 12, 2019

This is linked to a) the kind of solution you offer, b) your product roadmap, c) your customer success program, and d) your user experience. Some applications are highly engaging and users access them on a daily basis for a long period of time (their customer lifetime cycle). Your roadmap can partially influence that.

Customer Success 75

Customer Success Roadmap Metrics User Experience 75

ProProfs Chat

JULY 6, 2018

By implementing VOC systems, companies acquire the ability to capture and analyze customer feedback in real time and transform it into customer intelligence. This creates a unified approach that takes into account the customer’s entire customer journey through multiple contact channels. Brian Andrews.

Customer Service 100

Customer Service Culture Customers Interaction 100

SmartKarrot

JULY 20, 2022

A customer success specialist is responsible for handling the customer launch lifecycle. This starts with sending the customer the product credentials, guides, product roadmaps , and any FAQs. This will help customers familiarize themselves with the product. This will help customers know how to use the product.

Customer Success 10

Customer Success Roadmap B2B Customer Journey 10

CustomerSuccessBox

NOVEMBER 1, 2018

In the webinar “ Playbook: Delivering Customer Success to Fortune 500 ”, Tj speaks about his experiences, mistakes, and wins while setting up customer success at XebiaLabs and dealing with Fortune 500 customers. What does the customer journey look like? Implementation: Setting customers up for success.

Customer Success 40

Customer Success Webinar Customers Metrics 40