SmartKarrot

FEBRUARY 21, 2022

Role: Director of Customer Success Location: New York, United States (On-site) Organization: Lexer As a Director of Customer Success, you will lead the onboarding and training for new customers post-implementation. Take control of the onboarding process and assist in training new customers.

Customer Success 19

Customer Success Roadmap Government Document 19

SmartKarrot

NOVEMBER 7, 2022

Role: Associate Director, Customer Success Location: Greater Boston, United States (On-site) Organization: Saama As an Associate Director of Customer Success, you will drive the overall customer relationship forward and drive product penetration and consulting services revenue in customer engagements.

Customer Success 19

Customer Success Roadmap Leadership Government 19

SmartKarrot

JUNE 16, 2022

Role: Customer Success Director Location: Manhattan Beach, CA, US (On-site) Organization: K1 Operations As a Customer Success Director, you will manage and scale a team driving strategic and operational initiatives across all areas of Customer Success (including Professional Services and Support).

Customer Success 15

Customer Success E Commerce E-support Roadmap 15

Totango

MARCH 12, 2019

It’s a critical time that can either cement loyalty or lead to customer churn. The good news is that onboarding in the digital era has become easier; interactions happen faster, communication is streamlined, and customer success software can notify you of important events. Document every customer interaction and automate tasks.

Roadmap 80

Roadmap Fashion Measurement Customer Success 80

SmartKarrot

MARCH 7, 2022

Role: Director, Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal.

Customer Success 19

Customer Success NPS Roadmap Metrics 19

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

SmartKarrot

JUNE 2, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: Diligent Corporation As a Director of Customer Success, you will lead Customer Success practice for the BoardEffect brand in AMER, EMEA, and APAC regions, with a focus on building strong, trusted customer relationships.

Customer Success 10

Customer Success Roadmap Customer Relationship Management Document 10

SmartKarrot

JANUARY 13, 2021

Role: Vice President of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Ceros As a Vice President of Customer Success, you will increase Customer Publish rates and expand users and use cases at existing clients. Create a company-wide culture of Customer Success.

Customer Success 10

Customer Success Document Metrics Consulting 10

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Proactive onboarding, where the customer success team takes the lead, increases the likelihood of client retention.

Management 10

Management Document Roadmap Customer Success 10

Retently

MAY 2, 2023

Example of CES survey These surveys provide immediate actionable feedback every SaaS company needs to boost retention and inform their product roadmap. In addition, every department, be it customer success, product, or support teams, can leverage them by triggering survey campaigns at specific stages in the customer journey.

Customer Journey 146

Customer Journey NPS Demo Customer Satisfaction 146

SmartKarrot

JULY 11, 2022

Role: Senior Customer Success Manager Location: Minnetonka, MN, US Organization: Sovos As a Senior Customer Success Manager, you will understand business priorities, technology landscape, and internal stakeholders. Conduct recurring business reviews with customers. Contribute to the creation of release notes.

Customer Success 3

Customer Success Document Roadmap Customers 3

CustomerSuccessBox

DECEMBER 4, 2018

Customer Retention Best Practices. Step 0: Understanding your customer’s needs. To make sure the company is on the right path, you need to define and monitor customer KPIs regularly. If the customer engagement is low, that means the customer has stopped using the product and there is a low chance of customer retention.

Customer Retention 40

Customer Retention Customer Success Metrics Presentation 40

SmartKarrot

MAY 11, 2022

Director of Customer Success Location: Remote, Richmond, VA, US Organization: Partnerize As a Sr. Director of Customer Success, you will own your team’s metrics and create strategies to exceed them, focused on expansion, churn mitigation, success planning, and customer satisfaction.

Customer Success 19

Customer Success Roadmap Customer Satisfaction Government 19

ChurnZero

FEBRUARY 25, 2020

A good customer onboarding process should…. Provide a clear roadmap – From the onset of your customer relationship you should share a strategic plan that outlines where you are going, and the steps needed to get there. Customer Success is about helping your customers realize value with your product.

Webinar 59

Webinar Customer Retention Return on Investment Roadmap 59

SmartKarrot

MAY 19, 2020

Those times are gone when the companies used to make one-time sales to their customers after which the customer relationship would terminate, well, sometimes after a brief period of the post-sales support. This role is now widely known as customer success manager (CSM). Customer Segmentation. Wrapping up.

Net Promoter Score 10

Net Promoter Score Management Customer Success Metrics 10

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

ViiBE Blog

AUGUST 18, 2021

First of all, a properly structured customer feedback survey can give you a good overview of your customer base. Next, your research continues with customer data taken from Customer Relationship Management (CRM) software. The customer success cycle is the roadmap to achieving this goal.

Customer Centricity 52

Customer Centricity Net Promoter Score 2021 E-support 52

Retently

AUGUST 26, 2019

Besides that, research shows that highly-engaged customers will make purchases 90% more frequently, and they will also spend 60% more money per transaction. What Is the Customer Feedback Loop? In short, it’s a customer relationship management strategy that involves the collection and implementation of customer feedback.

Feedback 87

Feedback Social Media Net Promoter Score NPS 87

ChurnZero

JANUARY 17, 2020

If your company is exploring the idea of implementing a dedicated Customer Success (CS) platform, the question of where to start can be daunting. With so many tools at your disposal, it can be challenging to determine how to best leverage a Customer Success platform and hit the ground running. On Staying Organized .

Metrics 72

Metrics Customer Success Insights Webinar 72

SmartKarrot

NOVEMBER 9, 2022

Maintaining healthy client relationships is a must for a successful business. However, building and maintaining food customer relationships is easier said than done. So how to manage customer relationships? It is also important that there is a robust way to measure their success as a team.

Download 10

Download Roadmap Document Sales 10

Gainsight

JUNE 10, 2021

From major players in the field such as Delphix and ADP to Okta, Lumen, and Glint, get ready to hear about Customer Success Operations, CS at Scale, CS Strategy, Human First Customer Success, and Product Experience. Chart-Topping Customer Success Operations. Familiar Favorites: Customer Success at Scale.

Metrics 52

Metrics Customer Success Customer Journey Measurement 52