Beyond Philosophy

SEPTEMBER 6, 2016

Marketing consultant and author Robert Tucker has stated, “Companies are often so concerned about attracting new customers that they denigrate their unique value proposition to loyal customers.” showed that 80% of companies spend too much of their marketing budget on customer acquisition.

White Paper 74

White Paper Multi-Channel Consulting Customers 74

CSM Magazine

JUNE 4, 2020

To find out more, click here to download the 4T4 and Puzzel white paper entitled “Contact Centre Outsourcing – Top 8 Challenges” or visit www.4t4consult.co.uk. A strong sales professional, Matthew has excellent skills in customer relationship management, business process improvement and customer satisfaction.

White Paper 52

White Paper Consulting B2C 2019 52

Education Services Group

MAY 25, 2018

If it were possible to just make one sale, stop there and have a “forever customer,” everyone would be a Customer Success (CS) pro. It requires relationship building, thoroughly understanding customer needs, advocating for their wants, and helping every customer — not just the largest — flourish in ways they never could alone.

Customer Success 45

Customer Success White Paper Customer Journey Mapping Return on Investment 45

ENGAGE.cx

OCTOBER 28, 2015

Marketers are always looking for the next, best way to measure where sales are coming from. ENGAGE.cx’s Relationship Cloud packages all of the necessary capabilities into one purpose-built solution that delivers personal customer relationships at scale.

Multi-Channel 49

Multi-Channel White Paper 2016 Metrics 49

Beyond Philosophy

MARCH 3, 2016

Twenty years ago, in their 1994 white paper entitled “Customer Loyalty:Toward an Integrated Conceptual Framework,” academics Alan S. Proactive, personalized – even anticipatory – service that exceeds expectations, two-way communication, and engagement help bond the customer to the supplier.

White Paper 60

White Paper 2007 Consulting Loyalty 60

Comm100

OCTOBER 8, 2016

For this reason, we’ve compiled a list of 15 customer retention strategies that can ease your pain and help you develop reliable, long-term customer loyalty. Relationship Marketing Strategies. White Papers. Give customers one-on-one attention. Try creating materials like: Seminars/Webinars.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. Customer success. Salesforce.

White Paper 71

White Paper Advertising Sales Social Media 71

Comm100

FEBRUARY 25, 2020

The first step to providing your agents with the visibility they need to offer amazing customer experiences is to integrate your customer engagement platform with the lifeblood of your business – your customer database. Any new data can be fed back into this database, ensuring an ongoing, up-to-date view of your customer.

White Paper 64

White Paper Social Media Omnichannel B2B 64

Comm100

FEBRUARY 25, 2020

The first step to providing your agents with the visibility they need to offer amazing customer experiences is to integrate your customer engagement platform with the lifeblood of your business – your customer database. Any new data can be fed back into this database, ensuring an ongoing, up-to-date view of your customer.

White Paper 52

White Paper Social Media Omnichannel B2B 52

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. Most brands and corporations slide by on fairly macro, passive, and transactional approaches to customer relationships.

Financial 144

Financial White Paper Books Airlines 144

QuestionPro Audience

FEBRUARY 24, 2021

Next-level customer relationship: Research is not the most straightforward business, and finding the right audience mix can get challenging, especially for novice or relatively new researchers. Access 22 million panelists worldwide directly here, or write to us at sales@questionpro.com to know more about Audience panels.

White Paper 78

White Paper 2005 Leadership Insights 78

CustomerSuccessBox

JUNE 27, 2022

Customer Success Enablement may be a term you’ve never heard of, but you’ve probably heard of sales enablement. Although it’s a crucial idea and job in the Customer Success industry, it still hasn’t fully earned the recognition it deserves. It enhances the success of Sales to CS Handoff.

Customer Success 52

Customer Success Customer Experience White Paper Net Promoter Score 52

CSM Magazine

FEBRUARY 14, 2017

By combining great CRM and contact centre infrastructure together, smart things can be done to enhance the customer experience. Customer relationship management (CRM) is a moving target of definitions and associations. This might begin with capturing the initial set of interactions required to become a customer.

Engagement 40

Engagement White Paper Net Promoter Score Definition 40

ENGAGE.cx

NOVEMBER 12, 2015

Instead of worrying about customer segmentation and blasting out marketing messages, companies should be working towards putting the customer at the center of all business activities and operations. This means that companies must get to know each and every customer on a personal level. Yes, you guessed it. It’s How You Use It.

White Paper 59

White Paper Omnichannel Download Customers 59

Amity

JANUARY 11, 2017

Can customers tell that their Customer Success Manager is there to advocate for them? Christoph: Most customers are excited that there is someone looking ahead for them. Customer Success has hugely improved our customer relationships. The renewing stage is also very important for us, of course.

Customer Success 99

Customer Success Customers White Paper Management 99

Amity

FEBRUARY 10, 2017

I was a pre-sales consultant and focused on helping sales land customers. Around 2007, I decided to move into the post-sales world because I wanted to get closer to the product, to the value proposition, and to the customer challenges that can be addressed through software.

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

LiveChat

JUNE 8, 2018

Even in business, communicating with customers effectively can help you gain their loyalty – leading to repeat purchases, positive word-of-mouth, and referrals. On the flipside though, failure to communicate well can create dissatisfaction, frustration, and a decrease in sales.

Communication 66

Communication Social Media B2C White Paper 66

Bold360

NOVEMBER 30, 2016

With Facebook Messenger reaching 800 million users in January 2016, growing to one billion monthly active users as of July 2016, the opportunity is ripe for brands to tap into the massive reach of Messenger and other growing platforms like Slack to cultivate customer relationships. Image via Facebook (Mark Zuckerberg).

Definition 104

Definition ROI White Paper 2016 104

SmartKarrot

JULY 19, 2023

When it comes to post-sales operations, it is evident that these technologies can assist us in extracting valuable insights from the vast amount of data. They enable us to identify the highest-risk customers , detect declining health trends, and emphasize high-performing portfolios. These make today’s systems more and more intelligent.

White Paper 10

White Paper Customer Success Financial Technology 10

Confirmit

MAY 29, 2018

What you’re looking for here is a continuous stream of feedback that will help you trend the health of your customer relationships over time, helping fuel every business decision you make. How Do You Know the Voice of the Customer Works? White Paper. 7 Secrets of Voice of the Customer Success.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40