Top 5 Alternatives to Net Promoter Score for Improved CX
SurveySparrow
JANUARY 31, 2024
But what if there are alternatives to net promoter score? Net Promoter Score (NPS) is like a report card for your business. And what is a good NPS score ? Customer Effort Score (CES) This is a customer satisfaction hack, I must say. For instance, during promotions or events.
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