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Experience Investigators by 360Connext
AUGUST 11, 2020
Think about your own relationships: Trust is built by showing up as promised. Stephanie Thum, CCXP. It is common during transformative times to neglect the triage of data that tells you about your customers’ perceptions. Keep your listening posts open and ask for feedback. Annette Franz, CCXP.
CX University
JULY 11, 2023
Obtaining certification in Customer Experience, whether as a CCXP (Certified Customer Experience Professional) or a CXS (Customer Experience Specialist TM ), can provide a wide range of benefits for a new learner, entry-level employee, experienced manager, or even someone in the C-Suite.
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ClearAction
OCTOBER 25, 2022
To propel your firm to world-class performance, an assessment for almost-automatic CX excellence is now available. You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Your assessment scores can range from 0 to 200.
SurveySensum
JULY 14, 2020
It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. Katie Stabler – CCXP, Founder and Director of CX at Cultivate Customer Experience.
ChurnZero
FEBRUARY 9, 2021
As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Customer Success Management Fundamentals. Level: Beginner.
ijgolding
FEBRUARY 15, 2018
Customer Experience is a science – the more people who have the recognised knowledge and ability to apply the science, the better place the world will be for all customers and all employees. Since 2014, over 700 professionals have achieved Certified Customer Experience Professional (CCXP) status around the world.
Pointillist
MAY 19, 2020
Top Performing Organizations Succeed with a Data-Driven, Journey-based Approach to Measure and Improve CX “ Successful CX programs require aligning everyone in your organization with your customers’ goals. On average, high-performing teams apply this approach to 6.4 different ways.
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