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CX University
JULY 11, 2023
Obtaining certification in Customer Experience, whether as a CCXP (Certified Customer Experience Professional) or a CXS (Customer Experience Specialist TM ), can provide a wide range of benefits for a new learner, entry-level employee, experienced manager, or even someone in the C-Suite.
ClearAction
OCTOBER 25, 2022
To propel your firm to world-class performance, an assessment for almost-automatic CX excellence is now available. You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Your assessment scores can range from 0 to 200.
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ChurnZero
FEBRUARY 9, 2021
As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Customer Success Management Fundamentals. Level: Beginner.
ChurnZero
FEBRUARY 9, 2021
As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Customer Success Management Fundamentals. Level: Beginner.
Experience Investigators by 360Connext
AUGUST 11, 2020
Think about your own relationships: Trust is built by showing up as promised. Stephanie Thum, CCXP. It is common during transformative times to neglect the triage of data that tells you about your customers’ perceptions. Keep your listening posts open and ask for feedback. Annette Franz, CCXP.
Customer Guru
AUGUST 21, 2018
Kerry is the co-author of the book “Outside In: The Power of Putting Customers at the Center of Your Business”. The CXPA Board of Directors member has expertise in ’embedding customer experience DNA in company culture’ – she has successfully led company-wide customer experience at Applied Materials. Nancy Porte.
ClearAction
FEBRUARY 27, 2015
Customer Journey Mapping: Apply Insights Everywhere. This post takes on the third key: Apply Insights Everywhere: Application to front-line employees and customer touch-points, and conversations about how to un-silo processes and information are huge steps forward, yet insufficient if you seek to maximize business results.
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