Call Experts
NOVEMBER 17, 2022
Investing in a holiday customer service plan is essential to growing your business. 52% of consumers say they have made an additional purchase from a company after a positive customer service experience.
Lumoa
NOVEMBER 17, 2022
The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. Customers search for easy shopping solutions on clear, engaging websites.
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TechSee
NOVEMBER 17, 2022
Whether you are a ridesharing leader supporting millions of global drivers and riders or a mobile carrier troubleshooting connectivity issues, fast and convenient mobile support is mission-critical. However, providing customer support for issues that occur on smartphones is very challenging.
Feedbackly
NOVEMBER 17, 2022
Net Promoter Score (NPS) is a glorified metric in the field of customer experience. Sure enough, the simple question of how likely a customer is willing to recommend the business to others captures many aspects like satisfaction, loyalty, and retention rate.
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
MyCustomer
NOVEMBER 17, 2022
Download the eBook. GDPR data consent. By ticking this checkbox, you agree that HubSpot may use the information you provide to contact you about their products and services. You may unsubscribe from these communications at any time. For more information, check out HubSpot’s Privacy Policy. Lead goal.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
MyCustomer
NOVEMBER 17, 2022
Download the eBook. GDPR data consent. By clicking above, you agree that HubSpot may use the information you provide to contact you about their products and services. You may unsubscribe from these communications at any time.
SaleMove
NOVEMBER 17, 2022
With unpredictability in the future of the market, we examine how current economic trends affect credit unions and members. The post Weathering the Storm: How Credit Unions can Better Prepare for Economic Uncertainty appeared first on Glia Blog | Digital Customer Service Explained.
Alida
NOVEMBER 17, 2022
Alida’s Citizenship program, Alida IMPACT , was created to harness the power of our people and products as a force for good to build a positive impact in the communities where we work.
Forrester's Customer Insights
NOVEMBER 17, 2022
Loyalty marketers, the scope of your job just expanded. And before you panic, it’s a good thing. Loyalty marketers have conventionally focused their efforts on customers post-purchase: increasing customer retention, enrichment, and advocacy.
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Helpware
NOVEMBER 17, 2022
Image recognition is transforming the way online users shop for products. In the past, you had to physically go and look for products that you wanted to buy that looked similar to something you wanted. Machine learning and data science have turned this model on its head. Digital CX AI
Forrester's Customer Insights
NOVEMBER 17, 2022
The future of experiences will be driven by analytics, and many of them will be anticipatory. Age of the Customer AI Insights customer experience Customer Insights digital design
Blueshift
NOVEMBER 17, 2022
Marketing teams are often tasked with identifying the right audience for each of their campaigns and the usual reflex is to use some version of RFM- based segmentation.
dscout People Nerds
NOVEMBER 17, 2022
Sometimes the next steps for your insights aren’t as clear as you thought. Here’s how to make sure your findings are actionable
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
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SmartKarrot
NOVEMBER 17, 2022
Role: Head of Customer Success Location: Remote, United States Organization: Voxie As a Head of Customer Success, you will mentor and inspire a team of high-performing Customer Success Managers.
dscout People Nerds
NOVEMBER 17, 2022
Participatory design transforms passive questions and answers into an interactive, productive session. Here are some ways to facilitate it
Thematic
NOVEMBER 17, 2022
Until now, editing your themes has been handled by the manage themes tool. This is still the best way to make large-scale changes to your themes when setting up a new dataset. But with the Quick Edit feature, you can edit your themes on the fly as you’re viewing data.
inSided
NOVEMBER 17, 2022
If you work in SaaS, you feel the belt-tightening and the pressure to sustain growth heading into a tough economy. Gone are the days when you can solely rely on your Product-led Growth (PLG) strategy.
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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
2020 Research
NOVEMBER 17, 2022
Your audience most likely includes people who vary in ethnicity, age, gender, and other demographics, which reflects the world we live in today. Continue reading to learn why you should showcase your audience’s diversity by including them in your research process and marketing strategies.
SmartKarrot
NOVEMBER 17, 2022
The customer is always right, right? If you answered false, a client success manager might be needed. Once you have finished drafting this job description, you should consider applying for the position if you answered true.
Forrester's Customer Insights
NOVEMBER 17, 2022
This time of year, I’m talking to many marketing operations leaders about fiscal-year planning — revenue planning, marketing planning, and campaign planning. These leaders are being asked to deliver operational excellence with reduced budgets and resources.
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Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
Forrester's Customer Insights
NOVEMBER 17, 2022
One of the most popular attractions at Forrester’s B2B Summit EMEA is the Analyst 1-on-1s. Analyst 1-on-1s provide delegates with the opportunity to book a discussion with an analyst on a specific topic or get deeper insight on a particular piece of research.
Forrester's Customer Insights
NOVEMBER 17, 2022
Wealth management firms with both digitally savvy financial advisors and digital financial advice will be best suited to win over skittish investors and convert them into profitable, long-term customers. Age of the Customer NFTs predictions Wealth Management
Forrester's Customer Insights
NOVEMBER 17, 2022
The first step to becoming audience-centric is to develop expertise and knowledge about your organization’s target buyers. However, getting actionable insights into buyer behavior isn’t easy.
Forrester's Customer Insights
NOVEMBER 17, 2022
The year ahead will be a tumultuous one for software developers. Read Forrester's top three predictions for software development in 2023. Age of the Customer Application Development & Delivery development & operations (DevOps) predictions
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Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
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