CSM Magazine

APRIL 7, 2023

In recent years, there has been a growing movement toward inclusion and diversity in the workplace. As our society becomes more globally connected, it is increasingly important for businesses to have a workforce that reflects the diversity of the world around us. But what exactly does that mean? And what role do employers play in cultivating an inclusive workplace?

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Culture Communication Advertising Financial 52

Blueshift

APRIL 7, 2023

We’re pleased to announce that Blueshift was named a Leader in G2 ’s Spring 2023 report in the Marketing Automation , Customer Data Platform (CDP) , and Mobile Marketing categories. Our Leader ranking is based on receiving high customer satisfaction scores and having a large market presence. We owe a great deal of thanks to our customers, who took the time to provide feedback to G2, they are the driving force behind this recognition.

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Marketing 2023 Customer Satisfaction Feedback 98

Team Support

APRIL 7, 2023

We’ve all been there. Unlocking our phone, opening the Uber or Lyft app, and ordering a ride. When we do so, both the driver and rider are agreeing to certain terms and conditions: picking the rider up within a designated time frame, how much the trip should cost, an estimated arrival time, and delivering the rider to their destination safely. This agreement of sorts is similar to Service Level Agreements (SLAs), which ensures service obligations and promises are kept.

B2B 59

B2B Customers Management Customer Service 59

kommunicate

APRIL 7, 2023

Last Updated on April 7, 2023 What’s so special about this picture? Guess guess. Nope, it’s not our company dog. This dog, in fact, is a stray and this was the very first pic that was uploaded on a photo sharing app, which today, has over 1.3 billion users. Did we make things too easy [.] The post Instagram Chatbots – The Only Guide You Will Need In 2023 appeared first on Kommunicate Blog.

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2023 Blog Omnichannel 98

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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ChurnZero

APRIL 7, 2023

Artificial intelligence (AI) tells a story about technology’s evolution—productivity, innovation, and the relentless push forward. It’s difficult to measure its influence when we are in the midst of adopting it (how could we know how easy spell check, online shopping, or toll booths would become, in hindsight?). As we jump into partnerships with generative AI and apply it our daily tasks, we’ll have to be aware of and monitor developments in its weaker areas such as transparency, accuracy,

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2030 E-support Definition Entertainment 52

BirdEye

APRIL 7, 2023

Are you excited to run your next marketing campaign and see the results? We completely understand the feeling. But do you know what to look for? Measuring the success of your marketing efforts the right way is crucial. By tracking the right marketing KPIs, you can course-correct, amplify suitable campaigns, and achieve higher goals. This article tells you the top marketing key performance indicators (KPIs) you must watch out for in your next marketing campaign.

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2023 Marketing Social Media Return on Investment 52

Merkle

APRIL 7, 2023

Marketing 52

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Forrester's Customer Insights

APRIL 7, 2023

Enterprises are hitting their stride in learning how to manage hybrid cloud environments. This week’s announcements from IBM and HPE kick off April on a good note for hybrid cloud.

Management 26

Management Technology Customers 26

ShepHyken

APRIL 7, 2023

This week, we feature an article by Manpreet Singh Chawla, senior digital marketing executive at Knowmax , a SaaS-based organization that offers knowledge management solutions for various industries. He shares how organizations can identify and solve customer pain points. What are customer pain points? A customer’s ongoing issue is known as a pain point in business.

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E-support E Commerce Advertising Consumers 48

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Retail

Forrester's Customer Insights

APRIL 7, 2023

This week, I attended the Global Privacy Summit, hosted by the International Association of Privacy Professionals. This is my fourth time attending, and the shortest way to recap the event is: AI is so hot right now.

Events 26

Events B2C Marketing 26

SmartKarrot

APRIL 7, 2023

Role: Head of Customer Success Location: New York, NY, United States (On-site) Organization: Synthesia As a Head of Customer Success, you’ll create a connection of trust with our customers so that they can benefit from Synthesia’s products and services; Increase usage and acceptance while enabling clients to use solutions on our platform to overcome their difficulties and achieve their goals.

Customer Success 19

Customer Success Sports Travel Customers 19

Forrester's Customer Insights

APRIL 7, 2023

Forrester’s Buyers’ Journey Survey, 2022 asked global purchase influencers about their experiences of making a variety of technology and non-technology purchases for their businesses. In our recent report, “The Buyer’s Journey: Business Applications” we looked at respondents who purchased or will purchase a business application.

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2022 Technology 26

SmartKarrot

APRIL 7, 2023

Role: Head of Customer Success Location: New York, NY, United States (On-site) Organization: Synthesia As a Head of Customer Success, you’ll create a connection of trust with our customers so that they can benefit from Synthesia’s products and services; Increase usage and acceptance while enabling clients to use solutions on our platform to overcome their difficulties and achieve their goals.

Customer Success 19

Customer Success Sports Travel Customers 19

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Measurement

SurveySensum

APRIL 7, 2023

What does it mean to be customer-centric? Importance & benefits of a customer-centric approach How to incorporate customer-centric culture in your organization: 9 Significant Ways Empower frontline employees Democratize customer insights Implement an eNPS & NPS scoring system Proactive customer support & customer support tools Tie compensation to the customer feedback Delivering real-time customer experience training to staff Monitoring and evaluating performance at intervals Deliver

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Customer Centricity Culture Net Promoter Score NPS 52