InMoment XI
JANUARY 23, 2023
You’re sitting down to carve out the newest survey in your customer experience (CX) program. You know what touchpoint you’re examining, what you’re hoping to learn, and what questions you’re going to ask. Now it’s time to settle on the survey rating scale you’ll use. Unsure of which scale to choose? I’m Kiri Burgess, a Senior CX Consultant at InMoment APAC.
Comm100
JANUARY 23, 2023
2023 looks to be a year of great change in customer experience (CX). With economic uncertainty ahead, some organizations are asking employees to make do with fewer resources, while others are increasing CX investment. This is all occurring against a backdrop of incredibly high CX expectations across industries and ever-developing technology. To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. 1
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Integrity Solutions
JANUARY 23, 2023
The past several years have certainly tested the mettle of even the most experienced salespeople and sales managers. With a new year already upon us, questions still remain about the economy and other external factors, but regardless of those outside variables, there are a number of steps sales teams can take to build up sales skills that will lead to a strong foundation for success in the months ahead.
Innovative CX
JANUARY 23, 2023
How customer service can help build relationships one customer at a time. Before the end of the year, I was looking through my library of past business books and came across an “oldie but goodie”, The One to One Future Building Relationships One Customer at a Time by Peppers and Rogers. Originally published in 1993, according to Amazon’s website, “The One to One Future revolutionized marketing when it was first published.
Advertiser: ZoomInfo
One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.
CSM Magazine
JANUARY 23, 2023
Over 70% of UK organisations which offer contact centre services are failing to implement new ways of communicating with their customers, a new survey shows. Despite a rise in the use of digital technology, the study showed that seven out of ten UK firms don’t look for alternative ways to communicate with their customers if they fail to hear back from them.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Interactions
JANUARY 23, 2023
Credit card security? It’s a big deal. Especially for any contact center that accepts payments over the phone. In order to protect sensitive customer data and maintain trust, these organizations must comply with the Payment Card Industry Data Security Standard (PCI-DSS), which includes strict standards for storing and handling credit card data. Here’s the problem: The risks associated with accepting credit card payments are numerous and can be devastating for businesses that fail to properly pr
Russel Lolacher
JANUARY 23, 2023
In this episode of Relationships at Work, Russel chats with author and Inspiring Comfort CEO Jen Marr on the importance of prioritizing care and comfort in the workplace. A few reasons why she is awesome — she is the founder and CEO of Inspiring Comfort LLC, a social good company using evidence-based comfort skill programming. A speaker and member of the Forbes Business Council.
Forrester's Customer Insights
JANUARY 23, 2023
In 2023, Empowered Customers Are Engaging Differently With Brands In 2016, we introduced Forrester’s Empowered Customer Segmentation, based on consumer behavior we’ve been monitoring and analyzing since the 1997 launch of Forrester Analytics’ Consumer Technographics® survey data.
ShepHyken
JANUARY 23, 2023
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 13 ways to retain existing loyal clients—no matter what the market climate by Fast Company Executive Board (Fast Company) Reassuring your customer base that you value their business and want them to succeed—whether they’re up or down—is what really matters and builds better
Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation
A one-size-fits-all approach is a great approach – if it’s 2010. With the growth of AI, customers expect – and often demand – a customer journey based on their unique needs and history with your brand. Advanced platforms enable you to move beyond simple personalization or mass customization to create truly unique customer journeys that optimize outcomes for both your customers and your brand.
Forrester's Customer Insights
JANUARY 23, 2023
Empathizing with the people you design for is almost always the first step in design frameworks, because it helps you put aside your assumptions and gain insights into what people do, think, and feel. This is why many brands follow those frameworks and start their design process by conducting research and synthesizing key learnings about customers. This is a great start, but those learnings are often forgotten about in the later stages of the design process and don’t get to the final product.
Optimove
JANUARY 23, 2023
The post 2022 Consumer Trust of Online Retailers appeared first on Optimove.
Uplight
JANUARY 23, 2023
Virtual power plants, also known as VPPs, are becoming an increasingly popular solution for enabling demand flexibility as electric grids in the United States and globally become more dynamic with the uptake of clean energy. These innovative systems utilize aggregation software to coordinate the output of multiple distributed energy resources (DERs) such as smart thermostats, Read More The post What are Virtual Power Plants?
SurveySparrow
JANUARY 23, 2023
Microsoft and Google. If you have a laptop or a system, chances are that you’re using both. These 2 behemoths have revolutionized the way we see and use technology. They both offer an excellent suite of business products, with one of them being a form builder. Both Microsoft and Google Forms are excellent form or survey builders in their own rights.
Advertiser: ZoomInfo
In this eBook, we’ll run through real-world examples that show how RevOps teams can benefit from modern solutions for the access, management, and activation of their GTM data. Whether you need to improve lead response times, boost adoption of core tools, improve lead qualification, or target and automate your GTM motions, you’ll find examples of how revenue teams are solving some of the toughest problems in modern business.
.png)
Kapta Customer Success
JANUARY 23, 2023
I really enjoyed hosting a webinar with Betsy Westhafer of the Congruity Group, discussing the power of Customer Advisory Boards (CABs). She is an absolute pro on this topic.
Zonka Feedback
JANUARY 23, 2023
For many of us, the term "reporting" conjures images of mind-numbing meetings and stacks of complicated spreadsheets. But when used correctly, reporting tools can help your team work smarter and more efficiently. If you're a business owner or a CTO working in the SaaS space — there are plenty of benefits to choosing the right software to track your data and manage your project's performance.
Expert insights. Personalized for you.
491 
Let's personalize your content