Mon.Jan 23, 2023

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5 Tips For Choosing the Right Survey Rating Scale

InMoment XI

You’re sitting down to carve out the newest survey in your customer experience (CX) program. You know what touchpoint you’re examining, what you’re hoping to learn, and what questions you’re going to ask. Now it’s time to settle on the survey rating scale you’ll use. Unsure of which scale to choose?

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5 Customer Experience Predictions for 2023  


2023 looks to be a year of great change in customer experience (CX). With economic uncertainty ahead, some organizations are asking employees to make do with fewer resources, while others are increasing CX investment.

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Five Actionable Steps To Elevate Your Sales Skills For The New Year

Integrity Solutions

The past several years have certainly tested the mettle of even the most experienced salespeople and sales managers.

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This IS Personal!

Innovative CX

How customer service can help build relationships one customer at a time. Before the end of the year, I was looking through my library of past business books and came across an “oldie but goodie”, The One to One Future Building Relationships One Customer at a Time by Peppers and Rogers.

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How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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New Research Shows Organisations Are Failing to Grasp Customer Interaction Needs

CSM Magazine

Over 70% of UK organisations which offer contact centre services are failing to implement new ways of communicating with their customers, a new survey shows.

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More Trending

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Providing Care and Comfort at Work with Jen Marr

Russel Lolacher

In this episode of Relationships at Work, Russel chats with author and Inspiring Comfort CEO Jen Marr on the importance of prioritizing care and comfort in the workplace.

2023 52
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Design For Empathy To Build Deeper Connections With Your Customers

Forrester Digital Transformation

Empathizing with the people you design for is almost always the first step in design frameworks, because it helps you put aside your assumptions and gain insights into what people do, think, and feel.

2023 52
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SAP Sales and Service Cloud – 2302 Release Briefing Webcast

SAP Customer Experience

Dear Community, The 2302 release (February 2023) for SAP Sales and Service Cloud is approaching. We will be adding the release webcast-related information and assets here in our community.

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2023 is the Year of Compliance. Is Your Contact Center Ready?


Credit card security? It’s a big deal. Especially for any contact center that accepts payments over the phone.

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CX Takes a Big Leap: 5 Steps to Better (Human) Outcomes

Find out how to leverage the power of data insight to deliver a more human experience that results in better business outcomes and measurable ROI.

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2022 Consumer Trust of Online Retailers


The post 2022 Consumer Trust of Online Retailers appeared first on Optimove. library

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Microsoft Forms vs Google Forms | A Detailed Comparison


Microsoft and Google. If you have a laptop or a system, chances are that you’re using both. These 2 behemoths have revolutionized the way we see and use technology. They both offer an excellent suite of business products, with one of them being a form builder.

2023 52
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Customer satisfaction: what is it and why is it important?

Hello Customer


2023 52
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5 Top Customer Service Articles of the Week 1-23-2023

Shep Hyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

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How Do You Measure the Success of Enterprise Learning?

Every organization measures ROI differently. With Thought Industries’ three pillars of learning in this white paper, you can identify what matters to your business, define KPIs and metrics, and see how other organizations measure success and impact.

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How Customer Advisory Boards Help Grow and Retain Key Accounts | Kapta

Kapta Customer Success

I really enjoyed hosting a webinar with Betsy Westhafer of the Congruity Group, discussing the power of Customer Advisory Boards (CABs). She is an absolute pro on this topic. Key Account Management

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What are Virtual Power Plants?: The ultimate win-win-win


Virtual power plants, also known as VPPs, are becoming an increasingly popular solution for enabling demand flexibility as electric grids in the United States and globally become more dynamic with the uptake of clean energy.

2023 52
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Top 7 Reporting Tools Every SaaS Business Should Use

Zonka Feedback

For many of us, the term "reporting" conjures images of mind-numbing meetings and stacks of complicated spreadsheets. But when used correctly, reporting tools can help your team work smarter and more efficiently.

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