Wed.Jan 24, 2024

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Text Analytics in Customer Feedback: The CXO’s Secret Weapon

Lumoa

Have you ever traveled to a country where you didn’t speak the language? If you have, you must know how exhausting it can be to get help with the simplest of requests. I remember spending over 40 minutes trying to get change for a €20 bill in Paris until a kind stranger finally understood what I was asking for. After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback!

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Elevate Customer Service with Ability Answering Service

Magellan Solutions

Attention business owners: Are you looking to ensure your company is consistently accessible to your clients? The ability answering service is your answer. Enhancing customer satisfaction and engagement keeps your business connected at all times. Are you looking to ensure your company is consistently accessible to your clients? The ability answering service is your answer.

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How Do You Handle Multiple Feature Requests From Customers?

SurveySensum

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. Along with success, Alice also saw a plethora of feature requests from her customers, including her high CLV customers. Initially, Alice was excited about these feature requests from the product feedback surveys.

Roadmap 52
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Top 12 NPS Survey Question Types and Examples - 2024

Zonka Feedback

Net Promoter Score® (NPS®) is one of the top customer satisfaction metrics that help you understand your business through the eyes of the customers. NPS survey is a simple, yet effective survey that helps to measure customer loyalty by asking the customers about their probability of recommending a business to others.

NPS 52
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The Ultimate Guide to Monetizing Customer Learning

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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140: How to Build a World-Class Sales Team

The DiJulius Group

When sales guru Morné Smit sits down to chat, you know it’s time to take notes. His journey from a humble sales start to revolutionizing company growth is nothing short of inspiring, and that’s precisely what we get into in this episode. On this episode of The Customer Service Revolution, with Morné at the helm, Read Full Article The post 140: How to Build a World-Class Sales Team appeared first on The DiJulius Group.

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The Importance of Customer Service in the iGaming Industry

CSM Magazine

No matter what business you have, you’re going to need some form of customer service. It’s the only way to ensure that your customers are getting the assistance they need. This is particularly true when we think about the iGaming industry. There are so many different people who enjoy iGaming, and not all of them are going to have the same knowledge.

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What can Disneyland teach us about the customer journey?

MyCustomer

Why is Disneyland the most magical place on earth? Shrewd customer design choices, of course. Tricia Cleppe-Fortier explores Disney's "desire paths" and how this method can be adopted to enhance the customer journey and experience.

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The Benefits of Overcoming Your Cloud Migration Fears

Nasuni

Nasuni Chief Product Officer Russ Kennedy discusses the benefits of overcoming your cloud migration fears and how to analyze your options in his latest blog post.

Blog 75
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Why Jeff Hamel from Google thinks the Autogrid Acquisition by Uplight Will Unlock New Opportunities

Uplight

I’m spending these few weeks chatting with different leaders in the industry to get their perspective on the opportunity for demand-side solutions in the clean energy landscape, as well as their take on the recent announcement of Uplight’s planned acquisition of AutoGrid. Last week I had the opportunity to talk to Brandi Davis-Handy, Chief Customer Read More The post Why Jeff Hamel from Google thinks the Autogrid Acquisition by Uplight Will Unlock New Opportunities appeared first on Uplight.

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The Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Leveraging AI in Ecommerce: Benefits, Tools, and Tips

Help Scout

Explore the use of AI in ecommerce, understand future trends, and learn how to successfully leverage artificial intelligence to enhance your online business.

Article 62
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The Power and Versatility of Drupal Development: Unlocking Innovative Solutions

CSM Magazine

In web development, Drupal is defined as one of the most powerful and versatile platforms for creating websites and web applications. In this article we’ll look at vital aspects of Drupal development, focusing on website development consulting and the benefits of a headless frontend. Web development consulting: the essence and importance Web development consulting is not just a service.

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CRM for Key Account Management | Not the Right Tool

Kapta Customer Success

Is your company doing more with less? This puts account management teams under duress. They are tasked with protecting and growing your most valuable customers while their portfolios expand, and their teams shrink. This leaves account managers overloaded with more to do than is effectively possible. The result is often increased customer churn, diminished renewals, reduced upsells and cross-sells, and a drop in revenue.

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All about the new Google Business Profile reinstatement steps

BirdEye

As of January 2024, Google has introduced a revamped process for reinstating suspended Google Business Profiles (GBPs). These changes, first observed in the EU and now in the US, aim to streamline the process and enhance transparency. This guide provides a comprehensive understanding of these changes and practical tips for successful reinstatement of GBPs.

Document 107
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11 Tips to Drive Learning Content Consumption

Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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Are B2B Buyers Cowards?

Forrester's Customer Insights

Buyers in B2B organizations are in a precarious position. They must make weighty financial decisions for their extended organization and on behalf of their colleagues. Unlike individual consumers, they must balance their personal risk tolerance — and, sometimes, their career prospects — alongside the interests of their employer.

B2B 35
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How customer journey orchestration changes your marketing approach 

Optimove

Re-engage your churned customers with this guide Download Now Why it Matters: Customer Journey Orchestration is a game changer for marketers. It differs from traditional campaigns and it’s crucial for creating personalized experiences that boost engagement, sales, marketing attribution and customer loyalty. Key takeaways: Customer Journey Orchestration is a game-changing strategy reshaping the marketing landscape.

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The US Senate Hearing To Protect Online Children: Alcohol Use Is “Age-Gated” — Why Isn’t Social Media?

Forrester's Customer Insights

Social media platforms are under fire for their failure to protect children against a wide range of issues, including mental health concerns and sexual exploitation.

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How Gen AI is Causing an Explosion in Open-End Analysis

Ascribe

By Rick Kieser, Ascribe CEO Market Research has been around for about 100 years. Some might say we are set in our ways, but in reality the industry has been rapidly innovating in response to marketing changes, technology, and other challenges. We’ve come far from door-to-door interviewers and Mad Men-esque focus groups! And we are now experiencing one of the most fundamental shifts in our industry and specifically in text analysis in decades.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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How Marketers Can Stop Bad Ads

Forrester's Customer Insights

In 2024, digital marketers and publishers have a unique opportunity to rebuild trust in digital advertising and the internet overall. Given how loose security standards are across the programmatic ecosystem, this requires abandoning “blind programmatic” in favor of more coordinated, stringent buying strategies.

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US Inflation Trends And Outlook, 2024

Forrester's Customer Insights

Forrester analyzes trends in the various measures of inflation reported by the BLS and expects headline inflation to decrease in 2024.

2024 36
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Bad Ads: What Are You Going To Do When They Come For You?

Forrester's Customer Insights

In 2024, digital marketers and publishers have a unique opportunity to rebuild trust in digital advertising and the internet overall. Given how loose security standards are across the programmatic ecosystem, this requires abandoning “blind programmatic” in favor of more coordinated, stringent buying strategies.

2024 28
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Understanding The Real-Time Revenue Execution Platform Landscape

Forrester's Customer Insights

This blog provides an overview of the real-time revenue execution category and explains how it is used to improve revenue outcomes.

Blog 31
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10 Questions to Ask Before Buying an LMS

Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.