Confirmit

NOVEMBER 14, 2019

A focus on the Employee Experience (EX) can have significant benefits. In this webinar we will discuss the right measures for EX, and show you how to use them as a foundation to demonstrate the ROI of your efforts. Voice of the Employee Webinars. You know this. But can you prove it? And that is a problem.

ROI 40

ROI Employee Experience Webinar Measurement 40

Uniphore

JUNE 21, 2021

Automating the right processes can pay huge dividends — from error reduction to shorter call times — creating a measurably better customer experience (CX) and employee experience (EX). A faster ROI. Easier employee buy-in. For more information, be sure to check out our webinar. Fewer security concerns.

Contact Center 59

Contact Center Document Webinar Call Center 59

Think Customers

MAY 13, 2020

1: Employee experience is a necessity. Creating moments that delight customers are crucial during the crisis, but employees need to be delighted too. Enable strategies with ROI potential. If agents want their strategies to be heard loudly it’s essential to attach an ROI to your strategy.

Customer Service 52

Customer Service ROI Roadmap Innovation 52

Playvox

JANUARY 13, 2022

If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. 2022 just might be The Year of the Contact Center Employee. Employee Experience. Several workforce trends are driving the need to focus on the employee experience.

Contact Center 79

Contact Center 2022 Omnichannel 2025 79

Innovative CX

FEBRUARY 26, 2019

The CX professionals have titles like Customer Insights Analysts; Voice of the Customer Program Manager; VPs, Directors, Managers of Customer Experience; Directors of Market Research; Member or Patient Experience Leader; Employee Experience Adviser, CXO and CX Evangelist to name a few. What’s in a name? What’s in a name?

CEM 40

CEM Customer Experience Professionals ROI Webinar 40

Bold360

JUNE 19, 2019

Is customer retention too low, yielding a poor ROI on marketing and sales efforts? So, even though Bold360 has everything you need to improve the customer and employee experience across the entire journey, we don’t recommend tackling AI for every use case all at once. What is your business’s problem? The post Hungry for AI?

E Commerce 45

E Commerce E-support Metrics Contact Center 45

Qualtrics

SEPTEMBER 17, 2019

Check out our top tips, recommendations and insights from Head of the Qualtrics XM Institute Bruce Temkin, all of which should get your CX program off to a superior start… Watch Bruce’s webinar on (Kick)Starting a CX Program. CX is not about just keeping customers happy – it’s about delivering clear and measurable ROI.

Metrics 20

Metrics Webinar Contact Center ROI 20

Qualtrics

MAY 22, 2019

“Of course you need to prove there’s an ROI, but what we find is it’s not the ROI that drives people, it’s the integrity, the growth and how they grow.”. That means aligning your CX strategy to your Employee Experience (EX) and walking the walk both externally and internally.

Chief Customer Officer 40

Chief Customer Officer Leadership ROI Webinar 40

Qualtrics

SEPTEMBER 23, 2019

Many of the issues you face with patient experience may be solved with the same best-in-class customer experience (CX) principles used by the world’s most successful brands. Guest speaker Faith Adams, Senior Analyst from Forrester, discusses this in more detail in our recent webinar on modernizing the patient experience.

Net Promoter Score 20

Net Promoter Score Webinar Leadership Metrics 20

Qualtrics

AUGUST 21, 2020

You wouldn’t expect results from eating healthy but not getting enough sleep and neglecting your exercise regime, so why take that siloed approach with your employee wellness program? Here’s how to construct a holistic wellness program that meets all of the needs of your employees – and bolsters employee experience in the process.

Culture 26

Culture Financial Healthcare 2010 26

Feedbackly

JANUARY 23, 2024

There will be an increased focus on measuring the ROI of your CX strategy to ensure you are harnessing the optimum level of benefits. Employee Experience Driving CX The correlation between happy employees and happy customers is a distinctly clear one.

2024 52

2024 Customer Experience E Commerce E-support 52

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? This webinar series will be recorded, so any webinar attendees that miss this will get the opportunity to watch it at the soonest convenience. I would like to start introducing our speakers for today’s webinar. No worries!

Contact Center 40

Contact Center Customer Centricity Multi-Channel Webinar 40

SurveySparrow

FEBRUARY 14, 2022

In our recently concluded virtual HR summit, Refine EX, Anisa Aven, the CEO of Turnkey Coaching & Solutions , perfectly started her webinar with this line. Anisa has been one of the prime advocates of people analytics for close to 2 decades, and we knew we were on a knowledge ride in this webinar. Human Capital ROI.

Metrics 98

Metrics Webinar 2022 ROI 98

Stella Connect

JANUARY 4, 2022

OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design. But if you tell, show, and let employees experience what you’re trying to teach, three-month recall jumps to 65%.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Stella Connect

APRIL 17, 2018

OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design. If you tell, show, and let employees experience what you’re trying to teach, three-month recall jumps to 65%.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62

Stella Connect

APRIL 17, 2018

OKRs can also help improve product testing, customer training webinars, corporate content, employee coaching and training programs, help center resources, and customer experience design. If you tell, show, and let employees experience what you’re trying to teach, three-month recall jumps to 65%.

Customer Service Training 40

Customer Service Training Customer Service Contact Center Customers 40

Ian Williams

MARCH 19, 2020

Ian: It depends what world-class means as well, because Aldi would hardly call themselves a world-class retailer, but they’ve got an amazing business model, and you could argue that in some ways it is world-class, but it’s not the best ever retail experience you’re going to have as an individual. Ian: Ha ha ha….

Leadership 52

Leadership Customer Journey Mapping Customer Experience Fashion 52