Experience Investigators by 360Connext

MARCH 23, 2021

Sure, you may not intend to, but there are probably ways you, as the leader of your department or organization, are sabotaging the experience your customers have. We’re asked to spend more time reporting on what’s happened than making things happen. Five Ways Leaders Accidentally Sabotage CX — And What to Do Instead.

Customer Experience 271

Customer Experience Contact Center Metrics Feedback 271

SurveySensum

APRIL 9, 2024

Did you know that companies that excel at customer experience have 1.5 times more engaged employees than companies delivering mediocre customer experience? This shows the exceptional impact engaged employees have on customer experience. Now, what is the first step to boost employee experience ?

Employee Experience 52

Employee Experience Demo Reference Feedback 52

SurveySensum

SEPTEMBER 29, 2023

Your employees are the heart and soul of your business. But here’s the truth: employee engagement isn’t just a nice-to-have; it’s a game-changer that can either make or break customer satisfaction. So, what’s the silver bullet to this problem? — Employee surveys. The inevitable outcome?

Customer Service 52

Customer Service Net Promoter Score Culture Customer Satisfaction 52

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? Do you want to uncover the real issues your employees are facing? Anonymous surveys are the answer! What is an Anonymous Feedback Tool? And empowers managers and HRs with relevant feedback to improve their products, services, or internal processes.

2024 52

2024 Feedback Demo Social Media 52

Second to None

OCTOBER 19, 2020

Your employees can tell you a lot about your organization. Exceptional organizations stay on the pulse of their employees’ experiences and respond to ideas and concerns. The problem is, how do you measure employee engagement and what does “healthy” employee engagement look like?

Engagement 116

Engagement Net Promoter Score Metrics Customer Satisfaction 116

SurveySensum

AUGUST 25, 2023

What came first: the engaged employee, or the happy customer? Strangely, it’s often overlooked in businesses where employees interact a lot with customers. Strangely, it’s often overlooked in businesses where employees interact a lot with customers. We act, we react, often in response to how others behave.

Customer Satisfaction 52

Customer Satisfaction Engagement Demo Loyalty 52

COPC

JANUARY 15, 2024

This second installment of the series will offer insights into onboarding best practices for new employees.  We will focus on the importance of the first 90 days, reasons new hires leave during this period, and tips to increase the likelihood of a new hire becoming a long-time employee.

Contact Center 79

Contact Center Call Center 2023 Engagement 79

Wootric

MARCH 23, 2020

Understanding how your employees are feeling right now has never been more important, nor more difficult. Wootric is offering free employee pulse tools to help you stay connected to your teams. You have a couple of options: Free employee pulse survey program . How to Start Sending Employee Pulse Surveys.

Effort Score 97

Effort Score Feedback Demo Connections 97

SurveySensum

MARCH 4, 2024

Your company is going under a management shift. Recognizing its potential impact on your employee experience and productivity, they decide to launch an employee feedback survey, urging open and honest communication. Doesn’t this make anonymous employee feedback sound absolutely integral to an organization?

Feedback 52

Feedback Leadership Culture Communication 52

CX Accelerator

DECEMBER 31, 2018

What a fantastic question! Yes, it is an extremely difficult thing to achieve…but putting the effort to develop this type of culture is the greatest thing we can do to enhance both the Employee Experience and the Customer Experience. Let them tell you what that looks like.Understand where it's coming from. "Hey,

Culture 244

Culture 2019 Contact Center Leadership 244

SurveySensum

JANUARY 11, 2024

Well, guess what? Now, what’s the magic behind these numbers? It’s all about employee productivity. Why Employee Productivity Matters? Why Employee Productivity Matters? This efficiency means they have more time to focus on what really matters: the customer. Yes, you read it right.

Demo 52

Demo E-support Culture Feedback 52

delighted

JULY 20, 2021

At the end of the day, do your employees feel a sense of pride in the work they’ve accomplished? The answers to these questions reveal how satisfied your employees are. If you’re not sure where or how to get started gauging employee satisfaction at your organization, not to worry. What is employee satisfaction?

Net Promoter Score 98

Net Promoter Score Measurement Feedback Engagement 98

SurveySparrow

FEBRUARY 24, 2020

Performance Management is no trivial affair. Your company’s growth depends on the performance of your employees and you just can’t ignore them. It is therefore essential to keep your employees engaged and passionate towards their work by managing and assessing all their work, productivity, goals, feedback, issues and requirements.

2020 80

2020 Management Culture Feedback 80

ProProfs Chat

NOVEMBER 20, 2020

Did you know that engaged employees are 44% more productive as compared to just satisfied workers! Engaged employees are your best assets to grow your business. They act as role models to other employees by setting a standard benchmark. But, how to measure employee engagement to ensure maximum productivity?

Engagement 105

Engagement Leadership Culture Measurement 105

SurveySparrow

AUGUST 8, 2022

Tried Culture Amp and want to see what else is out there? Vantage Pulse. People Pulse. SurveySparrow’s employee experience platform lets you automate and conduct employee surveys with ease. you can conduct 360-degree assessments and track your employee journey with a dedicated dashboard.

Culture 52

Culture 2022 Net Promoter Score Feedback 52

delighted

JUNE 24, 2020

Have you ever sent or received an annual employee experience survey that asks questions such as “How satisfied are you with your workspace?” Employee experience surveys are common, though recent studies have shown that actually, many companies have not made employee engagement a priority [1].

Employee Experience 106

Employee Experience Net Promoter Score Leadership Culture 106

SurveySparrow

SEPTEMBER 20, 2021

That is what experience management is about. However, capturing and improving experience is almost impossible without tools. That’s why you need experience management software. So in this article, we will give you an overview of the top 10 experience management tools and some of their best features.

2021 52

2021 Management Multi-Channel Omnichannel 52

ProProfs Chat

MAY 6, 2020

The above screenshot comes from the Deloitte Millennial Survey of 2017 that shows the percentage of millennials reporting that their employers have adopted flexible arrangements. As per Forbes , 80 to 90 percent of employees want to work from home, at least on a part-time basis. . Source: Deloitte Millennial Survey.

Management 108

Management Customer Service Communication Customers 108

Customer Alignment

FEBRUARY 16, 2018

87% of organisations cite employee engagement as being one of their top priorities. However, in Gallup’s 2017 global study, they found that only 15% of employees are engaged at work and this figure is believed to be on the decline. I have found different figures quoted by others as to the number of companies who run employee surveys.

Insights 80

Insights Customer Experience Feedback Fashion 80

delighted

MARCH 29, 2022

Do you know if your employees are satisfied? Employee satisfaction surveys reveal how happy and engaged your employees are, as well as their intention to stay at your organization. But you can’t understand – or improve – employee satisfaction without asking your people about it. Improve employee happiness.

Net Promoter Score 87

Net Promoter Score Measurement Culture Employee Experience 87

SurveyGizmo

MARCH 15, 2021

For the first part of last year we all tried to adjust as best we could, suddenly being thrust into remote workplaces, non-stop Zoom meetings, managing our kids’ at-home learning while working, keeping our families safe, and trying to keep employees engaged while trying to stay engaged ourselves. What exactly is employee-centricity ?

Customer Centricity 90

Customer Centricity Net Promoter Score Culture Employee Experience 90

SurveySparrow

AUGUST 14, 2023

What if you could turn every customer interaction into a remarkable experience that keeps them coming back? The truth is, businesses that prioritize customer experience programs see a 10-15% increase in revenue , making it a game-changer in today’s competitive landscape. What is a CX Program?

Customer Experience 52

Customer Experience Customer Journey Mapping Customer Centricity Omnichannel 52

SurveySensum

FEBRUARY 22, 2024

So, what will you do – you’ll start looking for better opportunities. It isn’t just you Twice as many employees quit their jobs because they weren’t happy with the company’s culture and limited growth opportunities, compared to those leaving due to better pay and benefits. What is an Employee Experience Strategy?

Employee Experience 52

Employee Experience Net Promoter Score Feedback Demo 52

PeopleMetrics

JANUARY 24, 2022

As always and forever, we are obsessed with helping our clients measure, understand and create better experiences for their customers (clients, members, patients, guests) and their employees. These trends have created what I believe is the next frontier in CX – high-impact customer experience.

B2B 90

B2B Roadmap B2C Hotels 90

SurveySparrow

OCTOBER 10, 2020

The quality of your output, after all, will depend on your employees’ ability and commitment to the company. After all, only if employees are engaged will they care about the company. Employee engagement is talked about a lot. Management teams also usually understand that workforce engagement management is important.

Engagement 59

Engagement Employee Experience NPS Feedback 59

SurveySparrow

JANUARY 5, 2021

We often hear that employees are the most important asset in a company. We know that keeping your employees happy can greatly affect your business profits. But, when it comes to investing in employees, companies tend to ignore it the most. The impacts of employee experience are enormous, and we should never ignore it.

Employee Experience 52

Employee Experience Measurement Net Promoter Score Return on Investment 52

SurveySparrow

FEBRUARY 24, 2020

Performance Management is no trivial affair. Your company’s growth depends on the performance of your employees and you just can’t ignore them. It is therefore essential to keep your employees engaged and passionate towards their work by managing and assessing all their work, productivity, goals, feedback, issues and requirements.

2020 52

2020 Management Culture Feedback 52

ShepHyken

FEBRUARY 8, 2019

This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken. In my past experience as both a consultant and owner/operator of a BPO, I understand that CSAT surveys tend to get all the attention.

Feedback 94

Feedback Blog Customer Experience Contact Center 94

delighted

NOVEMBER 23, 2022

Employee feedback is an instrumental part of creating a feedback culture, which enables employees to understand exactly what they need to do to thrive in their role. When done right, providing continuous employee feedback can dramatically improve employee engagement – guaranteeing improved productivity and employee success.

Feedback 52

Feedback Net Promoter Score Culture Employee Experience 52

SurveySparrow

JANUARY 1, 2021

Employees are the backbone of every organization. So it comes as no surprise that employee engagement has turned out to be a crucial factor in a business’s success. How to improve employee engagement? Employees are the ones who come first. How to improve employee engagement and employee experience.

Employee Experience 52

Employee Experience Net Promoter Score Culture Feedback 52

SurveyGizmo

MAY 28, 2020

As an HR leader, creating a great place to work by improving the employee experience is at the heart of everything we do. It keeps employees engaged, productive, and loyal. The Employee Engagement Solution: An HR Success Story. At SurveyGizmo, the employee experience is at the core of everything we do.

Employee Experience 98

Employee Experience Rewards Programs Culture Feedback 98

SurveySparrow

JUNE 13, 2022

Remote working survey questions help you quickly gauge the needs, engagement levels, and well-being of your remote employees. In this article, we’ve listed the best remote working survey (or work-from-home survey) questions you can ask to measure a remote worker’s unique WFH experience. Pulse survey questions.

Leadership 52

Leadership Communication Connections Demo 52

SurveySparrow

MAY 30, 2023

So, you’ve managed to sail the choppy waters of digital transformation and have successfully implemented a ticket management system in your organization. But here’s the million-dollar question: how can you accurately measure the success of a ticket management system? Well, my friend, let’s tackle that head-on!

Measurement 52

Measurement Management Net Promoter Score Customer Satisfaction 52

SurveySparrow

DECEMBER 15, 2020

The phrase Employee Satisfaction is used to denote how satisfied employees are with their work environment. How satisfied employees are with their jobs plays a key role in their overall well being. Satisfied employees tend to be more productive, boosts up the team morale and are more likely to come up with innovative ideas.

Culture 52

Culture Employee Experience Measurement Feedback 52

SurveySparrow

SEPTEMBER 8, 2021

A customer contacts your support team to express his dissatisfaction with the brand whose experience was superb earlier. But, of course, as a leader, you’ll try to find reasons for the blow and work towards improving the customer’s experience, won’t you? What if the employee experience needs work in place of the customer?

Employee Experience 59

Employee Experience 2021 Management Culture 59

SurveySparrow

OCTOBER 7, 2023

What is DEI? So, what does DEI stand for? It’s the active practice of creating a welcoming atmosphere where all employees, regardless of their background, are encouraged to participate fully. What we need to understand is that ensuring DEI is not a one-step process. Intriguing, right?

Culture 52

Culture Leadership Innovation Feedback 52

SurveySparrow

JANUARY 7, 2021

Whatever situation your customer faced, the value of providing a great customer experience hasn’t changed a bit for businesses. According to Salesforce, 80% of consumers said, the experience is as important as products. . But how can you ensure you are taking the right step to give them the best experience?

Customer Engagement 52

Customer Engagement Engagement Social Media Net Promoter Score 52