Retently

MARCH 26, 2024

Whether you need more affordable pricing, specialized features, or differing levels of complexity, our guide dives into the top survey solutions vying for your attention. Budget constraints can lead you to seek alternatives that offer better value for money without compromising essential features. Why Look Beyond Qualtrics?

2024 78

2024 Multi-Channel NPS Feedback 78

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Some Zendesk customers have reported they make it very hard for you to cancel once something goes wrong, plus you’ll be dealing with unresponsive customer support.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

SurveySparrow

APRIL 19, 2024

This can include basic text editors, spreadsheets, or platforms that provide advanced features like format control and data validation. Here’s why you need a tool to help you out with your data: Automates repetitive tasks: Most tools have an autofill feature, which allows you to save hours of typing. Am I right?

Document 52

Document E-support Connections 2006 52

Lumoa

JANUARY 8, 2024

To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions. Just focus on the features and benefits that will help your decision-making more efficient and cut through the clutter. The market reacts, and reviews pour in.

Social Media 157

Social Media Feedback User Experience Insights 157

Kustomer

FEBRUARY 11, 2024

This guide provides a comprehensive breakdown of Zendesk’s features, pricing model, third-party integrations, and more. Key Zendesk Suite Features Below, we highlight some of the key features of Zendesk Suite. This live chat feature enables real-time interactions between customers and support agents. Want to fast forward?

Multi-Channel 98

Multi-Channel E-support E Commerce Omnichannel 98

BirdEye

NOVEMBER 27, 2023

Studies have shown that companies leveraging analytics and reporting tools experience an ROI increase of 25%. Birdeye Reports is at the forefront of innovation in this field, providing advanced reporting tools that empower businesses to unlock the hidden potential within their data. These core features include: 1.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

SurveySparrow

MARCH 12, 2024

Price tags, features, use cases—it’s a lot to sift through. Analytics and Reporting Tools: Analytical features help you understand trends, user satisfaction levels, and areas of your site that may need improvement. Guess what? Today, we’re diving into the world of website feedback tools. Now, I get it.

2024 52

2024 Feedback User Experience Insights 52

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. Careful and well-implemented text analytics can easily reveal dozens of improvement ideas.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

Team Support

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. Look for software that easily integrates with your CRM system, marketing tools, analytics platforms, and any other relevant applications. Consider the size of your business and your support team.

Omnichannel 105

Omnichannel Social Media Customer Satisfaction Customer Centricity 105

SurveySensum

MARCH 26, 2024

They streamline the entire survey process, from creation to reporting, enabling organizations to gather valuable insights, measure customer satisfaction, conduct market research, and make data-driven decisions efficiently and effectively. So, you might lose more than half of your customer base without even realizing it!

2024 52

2024 Feedback E-support 2023 52

SurveySensum

MARCH 26, 2024

They streamline the entire survey process, from creation to reporting, enabling organizations to gather valuable insights, measure customer satisfaction, conduct market research, and make data-driven decisions efficiently and effectively. So, you might lose more than half of your customer base without even realizing it!

2024 52

2024 Feedback E-support 2023 52

BirdEye

MARCH 22, 2024

Features to look for in an Instagram follower tracker With numerous follower tracking tools available in the market, it’s crucial to select the best Instagram follower count tracker that aligns with your business needs. Here are the key features to look for: 1. Instagram, with its 1.4

Social Media 59

Social Media Multi-Channel 2024 Metrics 59

Kustomer

FEBRUARY 6, 2024

You’ve gotta evaluate the features, pros, and cons of each solution—along with feedback from real customers. You’ve gotta evaluate the features, pros, and cons of each solution—along with feedback from real customers. So, how do you figure out which enterprise help desk software is the right option?

2024 98

2024 Multi-Channel Omnichannel E-support 98

SurveySensum

MARCH 20, 2024

If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. Best Features: In-Built Templates: SurveySensum has made creating surveys easier! But the question arises – how to do it? And how to facilitate this?

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

Thematic

APRIL 3, 2024

Improved Product Development: Voice of the Customer data pinpoints desired features, unmet needs, and friction points in existing offerings, fueling innovation and ensuring your products genuinely resonate with your target market. The best eCommerce customers have a high repeat purchase rate and leave positive comments.

Social Media 62

Social Media Feedback NPS Insights 62

Team Support

APRIL 3, 2024

It integrates with prominent client support features, including robust ticket management, collaborative environments, advanced reporting and analytics, task automation, and numerous other capabilities. In today's fiercely competitive business environment, the increasing emphasis on customer experience is a universal truth.

Omnichannel 52

Omnichannel Social Media Customer Relationship Management Communication 52

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights.

Customer Service 73

Customer Service Multi-Channel Omnichannel Social Media 73

Kustomer

JANUARY 7, 2024

Intercom’s pricing starts at $39 per seat / per month for the essential plan, but it doesn’t offer the same features as the advanced and expert plans. There are “full seats” and “lite seats” which can vary greatly in their feature allowances and pricing. Completely unacceptable.” What to look for in an Intercom alternative ?

2024 97

2024 E Commerce E-support Social Media 97

SurveySparrow

MARCH 2, 2024

Features Typeform Formstack Best For Visually Appealing Forms Logic and Branching G2 Reviews Rating 4.5 Intuitive Interface CX Module Templates CSAT, NPS Mobile First Surveys Insert Images & Videos Conditional Logic Analytics Limited Payment Gateway PCI, HIPAA, GDPR, and WCAG 2.1 Typeform vs Formstack! G2 Rating: 4.5/5

Document 52

Document NPS E Commerce 2006 52

BirdEye

NOVEMBER 20, 2023

Valuable analytics: The software should provide data on how your referral program is performing. Make it effortless for people to spread the word with handy pre-written messages, automated invite features, seamless social sharing, etc. For you, it’s growing your business. Get it right and it can seriously pay off.

E Commerce 64

E Commerce Marketing Multi-Channel E-support 64

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. What is Customer Experience Analytics? Customer Experience Analytics (CXA) is the process of collecting, analyzing, and understanding customer data. Why is Customer Experience Analytics important?

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

BirdEye

MARCH 22, 2023

Some social media scheduling tools also offer analytics and insights into your brand’s social media performance. However, running a business can be time-consuming, and implementing social media plans may require assistance. Posting consistently is the number one way to achieve your goals on social media.

Social Media 98

Social Media Multi-Channel E-support Management 98

SurveySparrow

MARCH 9, 2024

At the same time, the report also discusses how the customer retention expenditure can be reduced by 25% as well. 9 Best Voice of Customer (VoC) Tools in 2024 We have reviewed each tool of their features, pricing, and more, and have considered those tools that are VoC-focused and those that offer VoC tools. So, let’s begin.

2024 52

2024 Voice of Customer Touchpoint Social Media 52

SurveySparrow

FEBRUARY 18, 2024

And guess what, out of the lot, I have picked the top 10, and jotted down their best features, pricing plans, and a bit about why you should use them! Key Features Survey Creation Made Simple Easily create surveys with the intuitive survey wizard and access a vast email library and embedded thermometer templates. That’s not it.

2024 52

2024 Multi-Channel E Commerce Tourism 52

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. Why is that? This resulted in more relevant downloads and positive feedback from customers. Sounds too good to be true?

2024 52

2024 Marketing Demo NPS 52

BirdEye

DECEMBER 18, 2023

And that’s just scratching the surface of their potential – one Birdeye’s latest data report found that 92% of consumers read at least two reviews before deciding whether to trust a business. Review monitoring helps businesses improve customer experience, handle negative reviews, and identify and report fake/spam reviews.

Brands 98

Brands Social Media Multi-Channel E Commerce 98

Kustomer

FEBRUARY 29, 2024

Gorgias features a relatively complex user interface, making navigation difficult and requiring staff to undergo training to adopt the platform fully. AI Integration – Gorgias has introduced features such as autocomplete AI responses and automated workflows. However, it may not be as suitable for managers.

E Commerce 52

E Commerce 2024 E-support Feedback 52

SurveySparrow

MARCH 6, 2024

Key Features Mobile First Approach : The surveys are optimized for smartphones and tablets. Customers on Capterra praise the platform’s usability with a feature score of 4.6. What’s that one thing that connects Pollfish, SurveyMonkey, and Qualtrics? The best answer would be Surveys! Market research! What is Pollfish ?

Multi-Channel 52

Multi-Channel 2002 Healthcare Government 52

SurveySparrow

MAY 4, 2023

Here are the top 10 alternatives to CloudCherry, along with their standout features. It also includes features such as customizable survey templates, multi-language support, and mobile compatibility. Standout Features Survey Types : NPS, CSAT, CES, chat, single-page, offline, and more. Price : Starts at $19/month.

2023 52

2023 Social Media NPS Multi-Channel 52

ShepHyken

SEPTEMBER 14, 2018

This week we feature an article by David Olson who shares tips on how to use live chat software correctly. – Shep Hyken. You need to make the live chat features on your website easy to find and use for even the least tech-savvy users. You can use your trusty analytics reports to see which is most effective.

Blog 274

Blog E Commerce E-support Sales 274

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. 95% of customers report that customer experience is essential to brand loyalty. How important is customer experience, really? Listening to the voice of the customer sounds appealing in theory.

Customer Experience 83

Customer Experience Customer Journey Mapping NPS Consulting 83

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Look for options with APIs or integration features compatible with popular HR systems. In fact, companies with engaged employees outperform those without by 202%.

2024 52

2024 Feedback Culture Demo 52

SurveySensum

OCTOBER 11, 2023

Additionally, new users often face a learning curve while navigating its features. Unsatisfactory customer support Users have reported instances of subpar customer support from AskNicely, which is frustrating when seeking assistance or troubleshooting issues. Why look for AskNicely alternatives?

2023 52

2023 Net Promoter Score NPS Feedback 52

SurveySparrow

APRIL 15, 2024

Product analytics tools! We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. Top 9 Product Analytics Tools We have done thorough research online and found out there are a lot more tools available for product analysis.

User Experience 52

User Experience Feedback Events Insights 52

SurveySparrow

JULY 23, 2023

Features of SurveySparrow Recurring Surveys: Schedule surveys to be sent automatically at regular intervals. Features of SurveySparrow Recurring Surveys: Schedule surveys to be sent automatically at regular intervals. Rich Insights: Analyze responses in depth with detailed reporting and analytics.

Customer Experience Management 52

Customer Experience Management 2023 CEM Customer Experience 52