Experience Investigators by 360Connext

NOVEMBER 7, 2023

Customers need to gain a clear value from your product or service, believe your brand is an authority in your space, and trust you with their time, money, and data. But first and foremost: even the best customer retention strategy won’t save a bad product. Is your product easy to use and navigate?

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

mopinion

MAY 25, 2021

Markets move fast, leaving little room for delay; a trend which has left many product managers and marketers with a great deal of pressure to perform and achieve product excellence. For these teams, it’s all about getting the right products to market faster with the guidance of user insights, a clear product strategy, and a […].

Feedback 110

Feedback Insights Marketing Management 110

Retently

APRIL 5, 2024

Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Experience Investigators by 360Connext

SEPTEMBER 5, 2023

Here’s your training guide. If you haven’t figured out what your products and services actually DO for your customers, then you need to start there. This mission isn’t about the basics and doesn’t focus on products. Think of customer feedback as collaboration. Short answer: It’s a marathon and not a sprint. We got you.

Customer Centricity 271

Customer Centricity Customer Journey Mapping Connections Feedback 271

ChurnZero

APRIL 1, 2024

Onboarding needs to be seen as more than just getting your new customers familiar with the products or services they bought recently. The human element is key to effective onboarding, especially for more complex products and services. AI can help create informative guides, video tutorials, and FAQs for customers. Find out more.

Customer Journey Mapping 76

Customer Journey Mapping Customer Journey Social Media 2023 76

Retently

MAY 26, 2023

Since NPS® gives you both a quantitative score and real, qualitative feedback , acting on the advice and information you receive from customers is a quick, simple and straightforward process. Sending out a new survey every six months helps you strike a good balance that keeps feedback fresh and relevant without taking a toll on customers.

Net Promoter Score 146

Net Promoter Score Consulting NPS Customer Success 146

Retently

APRIL 18, 2024

Are you leveraging the full potential of the in-app NPS survey to tap into customer feedback? Key Takeaways In-app NPS surveys are essential tools for gathering real-time customer feedback , improving satisfaction, loyalty, and engagement, and providing actionable insights for product development in digital-centric companies.

NPS 78

NPS Net Promoter Score Feedback User Experience 78

Lumoa

JANUARY 8, 2024

AI tools are changing the way we analyze customer feedback. Think about all the customer feedback we see – tweets, reviews, comments, surveys. Whether it’s a tweet, a customer email, or a product review, text analysis software digs in, using Natural Language Processing (NLP) to identify key phrases and customer sentiments.

Social Media 157

Social Media Feedback User Experience Insights 157

Lumoa

FEBRUARY 6, 2024

Lumoa Product News for January 2024 Hey everyone! GPT Summaries Improvements The AI that we use to create GPT summaries has been refined and improved, thanks to your feedback! GPT Summaries Improvements The AI that we use to create GPT summaries has been refined and improved, thanks to your feedback! Let’s get started!

2024 83

2024 Document Webinar Feedback 83

Comm100

APRIL 2, 2024

The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. CSAT measures customer satisfaction with a product, service, or a specific interaction.

Customer Satisfaction 89

Customer Satisfaction Feedback Interaction Insights 89

CSM Magazine

MARCH 26, 2024

But developers are instrumental in shaping customer experiences that can make or break the success of a SaaS product. In this guide, we’ll explore strategies that SaaS developers can implement to enhance customer satisfaction and forge lasting relationships with their user base.

Customer Experience 52

Customer Experience Feedback Customers Insights 52

SurveySensum

APRIL 1, 2024

Through strategic efforts that range from forming authentic connections with clients to aligning products with consumer values, startups can position themselves as credible alternatives to the tried-and-tested giants of their industries. When it comes to consistency in product and service delivery, establishing clear standards is key.

Brands 52

Brands Social Media Feedback Loyalty 52

delighted

APRIL 12, 2024

Once you discover the power of surveying customers and implementing their feedback, it’s easy to want to scale your feedback program to send more surveys, more frequently. In this guide, we outline what survey fatigue is, what causes it, and how to avoid it so you can make the most of your feedback program.

Feedback 81

Feedback B2B Demo NPS 81

delighted

FEBRUARY 26, 2024

Brands send NPS email surveys after a purchase or interaction to collect customer feedback when the experience (and email) is still fresh in the customer’s mind. Sending a successful NPS email survey is easy when you have the right tools and feedback strategies in mind. How did we do?

NPS 98

NPS Net Promoter Score Reference Feedback 98

SurveySparrow

MARCH 19, 2024

In-app feedback. By acquiring user feedback from your app, you will get more actionable insights into how you can improve your mobile experience. What in-app feedback is, it’s importance, how to collect feedback, and more. What Is In-App Feedback? Why Collect In-App User Feedback? How can you do that?

Feedback 52

Feedback User Experience NPS Touchpoint 52

BirdEye

NOVEMBER 9, 2023

It’s like using a treasure map that guides you straight to the heart of your customer’s thoughts and experiences. These platforms handle feedback, connect with customers, enhance services, and guide your company to success. Insurance review sites collect customer feedback to shape your business’s narrative.

Insurance 111

Insurance 2023 Financial Feedback 111

Lumoa

JANUARY 15, 2024

When customers shop in physical stores, they might have several questions about a product: Is it available in a different size? Ultimately, the aim is to enhance the customer experience (CX), answer queries offer additional support, and guide them through their journey towards making a purchasing decision. What’s the warranty?

Customer Experience 83

Customer Experience Net Promoter Score Touchpoint Omnichannel 83

2020 Research

AUGUST 21, 2023

To make confident business decisions, it is imperative for organizations to understand how and why people use their products in their day-to-day lives. While In-Home Usage Tests (IHUTs) are critical to successful product development, they can oftentimes be complex, lengthy, and expensive.

Consulting 98

Consulting Feedback Insights Books 98

Retently

OCTOBER 26, 2023

One of the biggest benefits of Net Promoter Score® is that it gives you timely, relevant customer feedback when you need it most. With this feedback, you can make changes and improvements to your product or service. But when does feedback start to lose its relevance? Also, should you let it affect your Net Promoter Score?

Net Promoter Score 148

Net Promoter Score NPS Feedback Customer Satisfaction 148

PeopleMetrics

MARCH 25, 2022

They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. This approach requires less commitment from busy members and can yield extremely helpful continuous feedback.

Roadmap 118

Roadmap Feedback B2B Interaction 118

BirdEye

NOVEMBER 27, 2023

Implement feedback loops for continuous improvement 13. Learning opportunities : Feedback from difficult situations guides business improvements. Below is a complete guide to help you pinpoint the types of customers you’re dealing with. Demonstrate patience throughout interactions 9.

Social Media 110

Social Media Customer Service Representative Customer Centricity Customer Satisfaction 110

Thematic

APRIL 17, 2024

We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. By analyzing customer feedback, you can identify potential issues and address them proactively before they snowball into widespread dissatisfaction and damage your reputation.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. By analyzing customer feedback, you can identify potential issues and address them proactively before they snowball into widespread dissatisfaction and damage your reputation.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. By analyzing customer feedback, you can identify potential issues and address them proactively before they snowball into widespread dissatisfaction and damage your reputation.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

CSM Magazine

APRIL 18, 2024

Large language models can analyze customer data and interactions to provide personalized product recommendations and offers, improving the overall customer experience. Customers can use these voice assistants to get information, make reservations, or even troubleshoot issues with products or services.

Social Media 52

Social Media Customer Service Representative Interaction Customer Service 52

Gainsight

OCTOBER 25, 2021

Constant feedback is the lifeblood pumping into every successful product delivery. And if you want to unleash a steady flow of products and features that your users love, you have to keep your finger on their pulse constantly. Wondering how to anchor these feedback loops into your product? Customers feel valued.

Feedback 98

Feedback White Paper Roadmap 2024 98

Magellan Solutions

SEPTEMBER 18, 2023

Telesales and telemarketing are important parts of selling and promoting products or services. Telesales involves directly selling products or services to potential leads via phone. This is achieved through well-prepared agents guiding customers toward a decision. In 2019, telemarketing calls alone had a success rate of 8.21%.

Sales 98

Sales Call Center Communication 2019 98

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

SurveySparrow

NOVEMBER 1, 2023

They are transactional surveys, designed to capture immediate feedback while the experience is still fresh in your customers’ minds. A transactional survey is like an instant feedback system. It is designed to collect feedback immediately after a specific customer interaction or transaction. How are they conducted?

Customer Experience 52

Customer Experience Net Promoter Score Touchpoint NPS 52

Thematic

APRIL 3, 2024

By using their feedback to improve customer experience for all. Smoother customer experiences, better products, bigger cart sizes—it all starts with understanding your customers by using their feedback. Here are the crucial steps to transform customer feedback into tangible business improvements.

Social Media 62

Social Media Feedback NPS Insights 62

BirdEye

JULY 24, 2023

Barclays has shown that 85% of small and medium-sized businesses say online customer feedback has benefited them. Further, Barclay estimates that optimizing for the feedback economy could yield a $3.2 All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities.

2023 98

2023 Feedback Social Media Net Promoter Score 98

CSM Magazine

MARCH 13, 2024

Instant Feedback Collection Rather than relying on customers to visit a website and fill out a survey, businesses can use QR codes to solicit immediate feedback on products or services. Access to Product Information QR codes on product packaging can connect customers to a wealth of information in an instant.

Customer Service 52

Customer Service Loyalty Programs Automotive Retail 52

SurveySparrow

APRIL 15, 2024

While those services still play a crucial role, the spotlight has now shifted towards SaaS products. Product analytics tools! We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. Take a look at SurveySparrow’s product evaluation template.

User Experience 52

User Experience Feedback Events Insights 52

SurveySparrow

APRIL 23, 2024

In this comprehensive guide, we will be diving deep into the art form that is a great video storyboard, from the benefits to how you can create one for your videos. What is storyboard A storyboard is like the blueprint of your video project that helps you plan and organize your shots pre-production or before filming begins.

Roadmap 52

Roadmap Feedback Advertising Communication 52

Retently

NOVEMBER 17, 2023

This insight is essential for marketing managers to inform current strategies and guide future initiatives. Since NPS measures the likelihood of a customer recommending a product or brand to their peers, it’s arguably the most important metric in your marketing toolkit for staying on top of your campaign’s performance.

Net Promoter Score 78

Net Promoter Score NPS Marketing Management 78

Zonka Feedback

OCTOBER 11, 2022

Product Feedback is anything your customers tell about your product based on their experience with your product. It can be a simple comment like “Amazing! It’s super easy to use!” and also be a long testimonial or a long email complaining about a bug or poor interface.

Feedback 98

Feedback Customers Management 98

SurveySensum

DECEMBER 8, 2023

So, it’s actually not just about the product itself; the overall customer experience plays a pivotal role in influencing their decision to return and make additional purchases. Unlike generic promotional videos, which often focus on the product or service itself, customer-centric videos place the customer at the heart of the narrative.

Customer Centricity 59

Customer Centricity Feedback Demo Customers 59