InMoment XI

MAY 3, 2024

Customer Pulse Feedback: Real-time feedback channels that capture customer sentiments and preferences. Customer Pulse Feedback: Real-time feedback channels that capture customer sentiments and preferences. Social Media Monitoring: Tracking customer sentiment and engagement on social platforms.

Retail 260

Retail Return on Investment ROI Customer Centricity 260

CSM Magazine

JULY 21, 2023

They are finding invaluable insights not in traditional market research, but in their contact centres, the bustling hubs of customer and colleague conversations. Contact centres have long been viewed as cost centres, dedicated to managing customer queries, complaints, and issues.

Customer Insights 52

Customer Insights Insights Social Media Webinar 52

CSM Magazine

FEBRUARY 17, 2022

As technologies and consumer expectations develop, the customer service landscape is evolving at an accelerated rate. Megan Neale and Roger Beadle, Co-Founders of Limitless , explore future trends. Arguably, in 2021 the industry experienced a seismic shift. These challenges will continue in the year to come.

Customer Service 98

Customer Service 2016 2022 Brands 98

Inbenta

MAY 7, 2021

What is their preferred method of contact? When do they mostly get in contact with you? While customers appreciate politeness, knowledge of the product, and the ability to resolve issues – a quick response is prized above all. Failing to make the customer feel valued means losing potential customers and serious damage to your brand.

Customer Service 116

Customer Service Social Media E Commerce E-support 116

Lumoa

JUNE 23, 2021

In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.

Contact Center 83

Contact Center Omnichannel Social Media 2025 83

CSM Magazine

OCTOBER 3, 2023

Although ChatGPT has practical applications, we should take a cautious approach where we need to harness its power safely. ChatGPT as part of customer service transformation When it comes to answering customer queries in contact centres, for example, ChatGPT will undoubtedly be a valuable tool, providing 24/7 availability.

Multi-Channel 59

Multi-Channel Hospitality Social Media Healthcare 59

CSM Magazine

JULY 3, 2017

Similarly, 38% affirmed they post about good customer experiences with a company on social media, compared to 31% who post about bad experiences. This means there is still plenty for businesses to learn to help them harness this readiness of customers to talk about swift query resolution, friendly service or rewards for loyalty.

Social Media 81

Social Media Automotive Customer Service Representative 2017 81