hire-people-who-care-enable-them-to-apologize 
Customer Bliss
NOVEMBER 20, 2018
I talk about how Make-Mom-Proud companies know that hiring people with the ability to care is key to how they will grow. I shot this “Daily Dose…of Reality” on my way to Brazil, where I gave a keynote in front of 4,000 people, because something happened to me as I was going through the CLEAR line.
Customer Bliss
AUGUST 18, 2020
And a good part of this responsibility falls on the shoulders of your frontline support staff – who talk to and help out customers day in day out. Which is why hiring support reps in a post pandemic world requires you to apply a more discerning assessment process. With over 1500 customers across 30 countries. By Niraj Ranjan.
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CSM Magazine
JANUARY 11, 2022
While these are great for a variety of issues, there’s nothing quite like talking to an empathic human who can help you out. When a customer needs assistance, give them as much information as possible. They want to know that the problem is being addressed properly, and that you’re there to help them. and 74% of non-U.S.
ShepHyken
JANUARY 12, 2018
This week we feature an article by Mike Schoultz who shares his top 20 list of myths on customer experience not to tell yourself or things you should never say to a customer. These are big enablers of customer service and experience. Much of how we help people deliver better customer experience and service is with examples.
Kustomer
FEBRUARY 25, 2021
Tips for Hiring Talent and Lowering Turnover Rates. Hiring is one of the earliest engagement touchpoints in which an organization can set clear and specific expectations for interviewees and incoming customer experience agents. Listen to the podcast below to discover how Suzzanna transforms CX teams to excellence. That’s expensive.
Kustomer
NOVEMBER 25, 2021
Agents, on the other hand, need a tool that structures customer data in a way that makes it easy for them to understand customers’ needs early on. Agents, on the other hand, need a tool that structures customer data in a way that makes it easy for them to understand customers’ needs early on. Stay tuned to find out more.
Zeisler Consulting
MARCH 28, 2023
Reflecting on that, it occurred to me that ‘sincere’ apologies are often the norm when an agent isn’t allowed to help me…but going the other direction. Reflecting on that, it occurred to me that ‘sincere’ apologies are often the norm when an agent isn’t allowed to help me…but going the other direction. Well, okay.
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