Up Your Service
MAY 3, 2017
Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. The rise of white-glove customer service.
CSM Magazine
JULY 2, 2021
Japan arguably has the most polished customer service in all the world, so it is worthwhile for any customer service professional to carefully consider why Japan has such world-class service. Omotenashi,” which translates as “hospitality,” is a part of everyday life in Japan. Every Customer Matters.
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ShepHyken
APRIL 8, 2019
A good service opportunity went bad. Steve’s background is in the hospitality business, and so much of what he shares in this article can apply to any business. The hospitality mentality applies to all. Customer Experience Mistakes That Can Ruin Your Business by Nate Vickery.
CSM Magazine
OCTOBER 5, 2023
In light of National Customer Service Week (2-6 October), a new study has revealed that one in five Brits wastes up to 12 hours a year waiting to be served when eating out. Nearly a third admit that the cost-of-living crisis has made them less tolerant of poor customer service.
Micah Solomon
OCTOBER 25, 2018
The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. You’d hardly know it, with the reflexive hand-wringing that many businesses engage in today, but customers want to be loyal.
Interactions
JULY 22, 2021
On top of all of this, it has created countless customer experience challenges which many organizations have been unable to meet. A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009.
Call Experts
MARCH 3, 2023
According to a study by Hubspot, 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. In comparison, 89% of customers will switch to a competitor if they experience poor customer service. So, why do businesses need answering service support?
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