Magellan Solutions

JULY 29, 2021

Through friendly interactions, your virtual agent can ensure that your live agents speak with the most qualified leads. By pre-qualifying leads with call center AI, you increase the number of conversations for your live agents. Intelligent virtual agents work to increase contact rates.

Call Center 52

Call Center Social Media Omnichannel Contact Center 52

CSM Magazine

MARCH 15, 2024

The platform brings together omnichannel interactions, AI-infused experiences, sophisticated workforce optimisation tools, and actionable analytics in a single pane of glass. And it all integrates seamlessly with other best-of-breed technologies. For existing Avaya customers, the path is even clearer.

Customer Experience 52

Customer Experience Virtual Agent Omnichannel Financial 52

Upstream Works

JANUARY 18, 2022

Rob leads the strategic vision and operations of the company with a continued focus on omnichannel innovation and a passion for exceeding partner and customer expectations. Artificial intelligence is still an important initiative, but efforts should be focused primarily on augmenting the agent’s capabilities.

Contact Center 78

Contact Center Virtual Agent Omnichannel Measurement 78

NICE inContact

JULY 29, 2019

Approximately 200 onsite and virtual agents handle corporate, government and leisure travel, making or modifying reservations, generating quotes and exchanging tickets. Omega World Travel selected NICE inContact CXone because it is the only true cloud-native solution with omnichannel functionality and flexible scalability.

Travel 11

Travel Innovation Virtual Agent Contact Center 11

NICE inContact

SEPTEMBER 17, 2019

Designer Shoe Warehouse, better known as DSW, continues to find innovative ways to capitalize on that universal truth and keep customers coming back for more. By combining NICE inContact with SmartAction’s AI-powered virtual agent, DSW ultimately found the right human-machine balance without compromising an ounce of CX.

Virtual Agent 55

Virtual Agent Customer Experience Average Handle Time Omnichannel 55

CSM Magazine

JUNE 12, 2020

While retailers utilize a wide range of support options such as human and virtual agents, social media, or mobile apps, existing single and multi-channel support systems necessitate access to each channel separately. In contrast, omnichannels avoid adding new digital technologies to an already siloed system.

Customer Service 52

Customer Service E Commerce Virtual Agent E-support 52

CSM Magazine

NOVEMBER 3, 2022

Despite a minority (28%) of customer experience leaders deploying virtual agents, they recognize the benefits of this human-centric approach to the contact center experience. These leaders report looking to virtual agents to not only improve their business outcomes but to create a more emotional connection with customers.

Telecommunications 52

Telecommunications Virtual Agent Contact Center Customer Experience 52

Kustomer

JUNE 27, 2022

Innovative perspectives and solutions are necessary to expertly navigate this altered, ever-evolving terrain. Key Features: Digital and Voice Channels, Voice, Messaging, Virtual Agent, Contact Center Software Integrations, Remote Work Price : $65/month.

2022 98

2022 Customer Service E Commerce E-support 98

Calabrio

JANUARY 6, 2016

A virtual agent initiates a service call by accessing your Outlook or iCal calendar to set up an appointment. Innovation is imperative. Marry the two—innovation and service—and you’re likely to keep your customers happy long into the future. Either Kodak never saw the changes coming or didn’t ready itself for the future.

Customer Engagement 53

Customer Engagement Engagement Contact Center 2016 53

Think Customers

MAY 3, 2021

Chat and messaging both play an important role in servicing your customers, but these services are not identical , and we see opportunities for innovation in the latter. Chat serves an important purpose in the omnichannel ecosystem, but it’s not without its limits. Let’s explore their differences and how they can best assist users.

Virtual Agent 52

Virtual Agent Healthcare Omnichannel ROI 52