Talkdesk

DECEMBER 8, 2015

As always, I’ll be rounding up insights from around the web about what it means to achieve customer service excellence. CustomerThink’s Ian Golding is here to sort through the jargon. Check back next week for more customer service excellence insights! Happy Tuesday, readers! The modern customer is demanding. Never fear.

Customer Service 40

Customer Service 2015 Customer Centricity Customer Service Representative 40

ijgolding

JULY 24, 2018

No wonder so many decision makers are passive consumers of insights who only select the ones that are easily “digestible” and align with their preconceived thinking. With several measured wins under your belt, your driver analysis will have a lot more authority. Step #3: In?uence uence strategy based on robust customer data.

Virtual Agent 57

Virtual Agent Customer Relationships Definition Customer Base 57

ProProfs Chat

NOVEMBER 17, 2017

Video can enable easier customer authentication, increased emotional connections to customers, provide insight into technical support challenges and allows for more interactive services. Ian Golding. The consumer has expectations of experience and forward-thinking companies will deploy technology that enables this experience.

2018 111

2018 Omnichannel 2017 Technology 111

Lumoa

OCTOBER 31, 2018

Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. Blake Morgan, Customer Experience Futurist, Keynote Speaker, Author @BlakeMichelleM | blog "The future of customer experience is around providing tailored and personalized customer experiences.

Customer Experience 64

Customer Experience Customer Centricity Culture 2018 64

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. Annette Franz – Customer Experience Consultant, Keynote Speaker, Author .

2020 132

2020 Customer Experience Magazine Consulting 132

ProProfs Chat

MARCH 30, 2018

Give them the training, tools, and authority and then hold them accountable Examine your policies and processes. Your goal is to gain insight on what needs fixing, so you can chart an informed course for increased customer satisfaction. Ensure that they have the empowerment and autonomy to resolve customer issues.

Customer Satisfaction 111

Customer Satisfaction Contact Center Net Promoter Score Customers 111

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. She recently wrote the book on customer understanding ! Arie Goldshlager.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. She recently wrote the book on customer understanding ! Arie Goldshlager.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Pointillist

AUGUST 18, 2021

Dan is also a keynote speaker, author of the book Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Ian, this trend has been steadily growing over the last few years. Dan Gingiss: Hey, speak for yourself, Ian. Ian Golding: Totally agree.

Customer Journey 40

Customer Journey Omnichannel Measurement Social Media 40

ShepHyken

APRIL 10, 2017

In addition, customer data gives you more insight into trends, what’s working, what’s not and more. The cost of NOT focusing on Customer Experience by Ian Golding. (I That’s just one of many insightful stats and facts that our friends at Sharpen have compiled. So, what’s your story, and how do you find it?

2017 80

2017 Article Customer Service Insurance 80

Lumoa

APRIL 24, 2018

Jeanne Bliss Customer Experience Practitioner & Pioneer, Keynote Speaker and Author. Blake Morgan Customer Experience Futurist, Speaker and Author. Ian Golding Global Customer Experience Specialist and Certified Customer Experience Professional. Chip Bell Customer Loyalty Keynote Speaker, Trainer, Author.

NPS 135

NPS Net Promoter Score Metrics Effort Score 135

Pointillist

MAY 19, 2020

As customer demands and goals are evolving rapidly, customer-centric leaders are prioritizing investments in customer analytics and insights to meet their expectations and succeed in a highly competitive environment. “ Hank Brigman Customer Experience Strategist Author of TOUCHPOiNT POWER! High-performing organizations are 9.5X

Customer Journey 94

Customer Journey Measurement 2020 Management 94