Wootric

DECEMBER 21, 2018

If you missed any, here is your chance to get caught up and ready for a winning 2019: How to Choose the Best Net Promoter Score Software for your Business. Using Industry Benchmarks to Set a Good Net Promoter Score (NPS) Goal. The power of NPS is in the ‘why’ behind your score.

Net Promoter Score 56

Net Promoter Score 2018 Blog Article 56

ClearAction

OCTOBER 12, 2022

Quantifying CX ROI is the top challenge, per Pointillist’s 2019, 2020, and 2021 studies. NPS, CSAT, FCR, Health / Effort Score, etc.) Customer Acquisition Costs (CAC) are influenced by Net Promoter Score (NPS), Health Score, and Satisfaction ratings. XM annuities generate massive ROI.

Metrics 62

Metrics Management ROI Effort Score 62

Lumoa

APRIL 18, 2023

Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) Learn more about how you can unlock insights from your customer conversations in this on-demand webinar.

Customer Experience 83

Customer Experience Management Net Promoter Score Insights 83

CX University

OCTOBER 30, 2017

He will be featured in a November 15th webinar, Show me the numbers! The upcoming November 15th webinar is free for all registrants and will highlight the problems with current measurement tools used in the CX discipline. Watch the clip below for a preview of the webinar: Media contact: Kelsey Poe.

Consulting 40

Consulting Financial Measurement Net Promoter Score 40

Confirmit

OCTOBER 18, 2018

Customer retention survey questions tend to include ways to calculate loyalty in a meaningful way, for example “How likely are you to recommend our company to a friend or colleague”, which on a scale of 0-10 gives you a Net Promoter Score® A customer loss survey can also be a great way to understand what made a client churn.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

Amity

SEPTEMBER 28, 2016

That 30% can then be further segmented to weight different objectives, for example, renewals, upsells, or Net Promoter Score. The addition of commission is specifically well suited for organizations that rely heavily on higher ROI per customer.

Customer Success 95

Customer Success Net Promoter Score ROI Webinar 95

ChurnZero

AUGUST 30, 2019

Pay Attention to Net Promoter Score (NPS). Upcoming Webinar. Deliver high value outcomes that create hard ROI and real impact on your customers’ business. Customer reference program increased deal sizes by 2.5X at Talkdesk. That’s a descent-sized whoop. SaaStrScale. SaaStrScale pic.twitter.com/90Z1mWkSIQ.

Customer Success 40

Customer Success Net Promoter Score 2019 NPS 40

ChurnZero

AUGUST 31, 2018

Net Promoter Score – The score your customers give you can be very telling. Set up an alert to let you know when a customer becomes a Detractor, passive, or Promoter. Upcoming Webinar. Relationship – Consider some alerts that help to manage the relationship. Tuesday, September 25, 2018.

Net Promoter Score 45

Net Promoter Score Webinar Customer Success 2018 45

Qualtrics

SEPTEMBER 23, 2019

Guest speaker Faith Adams, Senior Analyst from Forrester, discusses this in more detail in our recent webinar on modernizing the patient experience. Below are her 3 answers to common patient experience problems… Watch the Webinar: Modernizing Patient Experience. Watch the Webinar. Download eBook. Show a faster closed loop.

Net Promoter Score 20

Net Promoter Score Webinar Leadership Metrics 20

Lithium

JULY 5, 2022

Labels house the type of content, or in other words - if it’s a thought leadership article, a product update, best practices, or webinars. You could then explore all other Atlas content that focuses on engagement rate whether it’s an article, forum, webinar, or podcast. A lower cost per contact equals cost savings and ROI.

Leadership 52

Leadership Net Promoter Score NPS Webinar 52

inmoment

JULY 13, 2020

Customer experience (CX) programs can usher in meaningful transformation, a more robust bottom line, and a better experience for customers, yet proving all of this ROI can be challenging for the CX teams and practitioners helming such efforts. Want to learn more about CX ROI, governance for success and more?

ROI 52

ROI Net Promoter Score Customer Experience Metrics 52

Totango

SEPTEMBER 1, 2020

Research by Deloitte shows that personalized customer experience is now just as important to customer decision-making as speed of service and ROI. Net promoter scores (NPS) can reveal a customer’s current opinion of your product. Consider financially repackaging your service to drive greater ROI.

Net Promoter Score 104

Net Promoter Score NPS Seminar ROI 104

inmoment

JUNE 8, 2020

Metrics like the Net Promoter Score and its underlying philosophy, the Net Promoter System, are also helpful here. . Want to learn more about how you can structure your CX governance for success—and to prove ROI? Listen in to this latest webinar that includes brand new research from CX Network here!

Government 52

Government Net Promoter Score Financial Metrics 52

ChurnZero

JUNE 27, 2023

Subjective external: NPS, customer satisfaction scores (CSAT), customer advocacy and perceived return on investment (ROI). Some of these include in-app communication and walkthroughs, chatbots , customer communities, knowledge bases, videos, and webinars, to name a few.

Customer Success 52

Customer Success Customer Journey Mapping Net Promoter Score Customer Journey 52

8x8

DECEMBER 3, 2018

Three ways you can assess where you are today: Get your Net Promoter Score. Make sure the ROI and time to value of your proposed solutions is a part of that discussion. Attend industry conferences and webinars to learn how your peers and competitors are improving customer service. Analyze your customer journeys.

Customer Service 54

Customer Service Contact Center Net Promoter Score 2019 54

Amity

FEBRUARY 21, 2018

There’s a lot that goes into effective Customer Success Management, but the end goal is always to guide the customer to achieve maximum ROI, in turn, preventing them from churning. Take time to attend webinars , read articles , or attend meetups so you’re always getting better at what you do. So, ready for this?

Customer Success 77

Customer Success Net Promoter Score Measurement Leadership 77

SurveySensum

SEPTEMBER 8, 2023

Host Exclusive Events: Organize events or webinars exclusively for your advocates. By effectively utilizing promoters as brand advocates, you can tap into the power of word-of-mouth marketing and create a network of loyal customers who not only bring in new business but also reinforce your brand’s positive image in the market.

NPS 52

NPS ROI Social Media Banking 52

Thematic

MARCH 29, 2020

The most popular customer feedback surveys are Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys, which are typically sent daily, monthly, quarterly, once or twice a year, depending on how many customers you have and how quickly you iterate.

Feedback 111

Feedback E-support Metrics Insights 111

Pointillist

JULY 25, 2018

and delivers meaningful ROI. Good examples of each would be: Customer Metrics: Net Promoter Score (NPS), Customer Satisfaction Score(CSAT) or. Customer Effort Score(CES). Training is most successful when conducted in-person but if that is not an option, a live webinar would work too.

Customer Journey 93

Customer Journey Events Metrics Government 93

Pointillist

AUGUST 18, 2021

Quantifying CX ROI Remains the Top Challenge for Third Consecutive Year. The second point from the survey revealed that quantifying the ROI of customer experience is still one of the toughest challenges for CX leaders. Why do you think that quantifying the ROI of CX initiatives is still the number one challenge?

Customer Journey 40

Customer Journey Omnichannel Measurement Social Media 40

Gainsight

DECEMBER 12, 2019

Register for a webinar on how Ashvin prepares his board presentation. ROI: Are customers achieving outcomes from Gainsight? Finally, we spoke about Customer Experience working with Gainsight as measured by Net Promoter Score. Call me biased, but if you’re a CS leader, you need to use it.

2020 11

2020 Net Promoter Score Metrics Presentation 11

Pointillist

JULY 25, 2018

and delivers meaningful ROI. Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. Top Telecom Provider Rapidly Quantifies ROI with Pointillist A large, top 5 U.S. Pick a mix of financial, customer and operational metrics.

Customer Journey 43

Customer Journey Events Metrics Government 43

CustomerSuccessBox

NOVEMBER 24, 2021

ROI of Customer Value. Yet, many Customer Success Managers find it difficult to calculate the ROI (return on investment) of Customer Value. Calculating the ROI requires a consistent method to quantify the value delivered in terms of how much money your solution helped your customers make or save. Talk to your customers.-

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52

Confirmit

MAY 29, 2018

We recommend you follow the 5 stages below to ensure your VoC program delivers the insight you need to build strong customer experiences, create competitive advantage and generate ROI. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Interesting Links.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40

Thematic

NOVEMBER 13, 2018

Improve your Net Promoter Score. VOC and Net Promoter Score (NPS) go hand-in-hand: by truly understanding your customers and addressing their biggest concerns, by managing your VOC program properly, you should expect your Net Promoter Score to be positively affected. Who’s nailing VOC?

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

Qualtrics

FEBRUARY 26, 2019

However, we really do want to apply more of that rigor, because frankly a lot of analytics teams do get asked the question of what’s your ROI. Watch Webinar. In most cases, if you hand a sales leader a list of high propensity targets, they’re just going to go after all of them, and that’s nobody’s fault.

Customer Experience 37

Customer Experience Books B2C B2B 37